Customer Reviews for Ocr Equipment & Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ocr Equipment & Rentals

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EUGENE W.
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Rented car hauler. Front ratchets were in need of lube. S hook for break-away was bent shut. Bar for tire strap bent down so it could not be adjusted for width.

Gerald A.
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Very professional and convenient when returning after hours. Definitely recommend

Angela C.
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The lady at the front desk is always fantastic, knowledgeable, and accommodating.

Colin C.
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I think you should have the telephone number of the rental office on the key chain. Other than that , very pleased with the service and the friendly atmosphere of

DAVID P.
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Customer did not leave a comment.

Brett R.
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Customer did not leave a comment.

Andrew S.
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We had excellent service . No improvement needed

BERNIE M.
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Make the customer aware that to return the vehicle you will need to take pictures of the vehicle and will need wifi. I was unable to do the return procedure.

Connie P.
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The young man that looked after us on Saturday morning was crabby Not very friendly at all . The young lady on Monday was awesome!

ROBERT R.
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Customer did not leave a comment.

Robert C.
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Would have been nice to have been told about the after hours return procedure. My phone battery was dead when I returned the truck so I came back the next business day to complete the return. If I had known I would need my phone I would have made sure it was charged at the end of the moving session. Otherwise it was a positive experience.

Tracy M.
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Customer did not leave a comment.

GREG S.
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Renting the U-Haul from OCR Equipment was a flawless and positive experience. Both the quality of the equipment and the customer service were second to none. I'd highly recommend them to anyone in need of a moving truck / trailer.

Caitlin H.
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Unable to do any mobile pick up or drop off at this location due to no cell service. Luckily the store was open and we were able to go in and get it done!

GAYNELL B.
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Customer did not leave a comment.

David R.
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Service was great. The truck cab could have used a cleaning and vacuuming out. With Covid I would expect a good cleaning after each use. The location is in a cellular dead zone so submitting the initial information was impossible.

Patrick B.
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Customer did not leave a comment.

Dannie S.
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All great. Keep up the good work

Lynda H.
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Truck was dirty ... lots of bugs on windshield. Old beverage cup under seat. Truck should have been washed before renting out especially with the coronavirus.

Kent H.
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The dealer location was great. Get the truck I rented off the road or repaired. I don't know how much extra in fuel it cost me but sputtering/ missing up just about every hill was brutal. I kept praying it would make it to our destination.

Shauna R.
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Great service and great staff

William N.
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Customer did not leave a comment.

Derek Z.
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Nicolas P.
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CHRIS M.
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Unable to return vehicle after hours due to a dead zone in cell area

pierre A.
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especially in context of current COVID 19 situation. I would have expected the inside of the cabin to be cleaner. The centre dash area and cup holders had a fair amount of dried out liquids . . pop or juice most likely and the steering wheel was somewhat sticky. My wife and I took only mild soapy water and cleaned it out and keep the dirty paper towels to show the rep upon return of the truck. She said she uses the antibacterial spray which is fine but a bit of elbow grease is also required. The windshield was also a mess with bug kills and and really should have been done before letting the truck go. Great truck and easier on gas than I expected

Daniel M.
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No reception, pick up by phone is not an option here. Staff were very friendly for in person pick up.

Mark D.
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thank you for your great service.

STEPHEN S.
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Customer did not leave a comment.

Erik G.
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Bruce D.
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John S.
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Tara J.
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We've rented from Uhaul many times.... but this experience was the best!!! Great customer service,, friendly, helpful, and quick!!! We would definitely recommend the Oakhill location to others!!!

Ashley C.
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It's very expensive especially for someone on assistance you should have special rates for them.

michelle S.
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Customer did not leave a comment.

KEVIN G.
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I was not told that I had to use a phone app or be charged $20 extra Not very happy with u-haul.

PAUL N.
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Customer did not leave a comment.

MURRAY C.
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Douglas N.
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Donna M.
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Mike came in after hours to serve me. He was fabulous. I was by myself and he delivered the truck to me...awesome person.

Ryan S.
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Have the quoted price nearer the actual price.

Jeffrey J.
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Customer did not leave a comment.

Robert B.
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michelle S.
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Great service!! Friendly staff and great trucks.

Lisa M.
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gas was below what contract said.

James M.
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Customer did not leave a comment.

KEN Z.
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I especially appreciated the staff assistance with going over some of the equipment's features and with connecting to the tow vehicle.

Dave F.
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Customer did not leave a comment.

Randy B.
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this was my my first experience renting a U-Haul. Very pleased with the ease of ordering online, pick up an drop off service. Thank you

FONCIE S.
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Customer did not leave a comment.

Steven L.
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Have the vehicle that was booked months in advance available for pickup on the agreed upon day, and not substitute for a vehicle that is an extreme overkill for what I needed it for.

TIMOTHY C.
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Very good experience. Not one issue.

Jeff W.
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Was not given a time frame for return and was actually given a package to ‘drop off with the truck if I arrived after hours. When I returned the truck at 730 pm after moving all fucking day (renting a moving truck) ...I had to pay another $60+. For an additional day. Absolute horseshit

Charidee C.
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Roger B.
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Richard H.
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blaine H.
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Truck was filty inside and in the back. Looked like someone was moving sod. Truck worked great.

Rick K.
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Customer did not leave a comment.

Michael C.
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Robert John C.
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Ian N.
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Tabitha W.
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Give a more accurate quote online.

Mark C.
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Customer did not leave a comment.

Lea B.
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I called and arranged to have our trailer an extra day. When dropping it off the person argued black and blue that we had not done so even though I have the email to prove it. They did not want to return our damage deposit, but ended up doing so as we refused to leave without it.

Donald T.
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Customer did not leave a comment.

William B.
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Was overcharged. Took the manager to figure out the mistake. The young guy charged me for a one way rental as opposed to an in-town rental!

Deborah L.
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I had switched the drop off location and was assured that the new location would show it on their computer system. It wasn't showing and I had to wait 20 minutes to receive a final invoice. Again unacceptable!!!

Tom F.
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Customer did not leave a comment.

John C.
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mike H.
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Grant T.
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Doug R.
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Daniel M.
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No/Very little cellphone reception available for after-hours drop off.

Tabitha M.
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Customer did not leave a comment.

Barie T.
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we tried to rent in Liverpool Noova Scotia the the promissed trailer -- confirmed over two days was not available. My driver was told it was frozen in the snow and we dont make enough money with u haiul to dig it out. We went to Bridgewater locaion and rented the 6x12 trailer and were told after the paper work was wriiten up they only had a 5 ft wide.Jaspro services rents when we need extra equipment however our relationship is now over with U Haul This project cost the company considerable time and money and the projet took 16 hours rather than the estimated 6

ivan C.
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Leon W.
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Lois O.
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Jackie W.
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offer to go over the basics of operation with regards to the specific rental equipment

Melissa W.
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Customer did not leave a comment.

DAVID W.
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TIMOTHY G.
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Laura P.
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marcia F.
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Nothing

Angela R.
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Did not receive the 25$ off for cleaning the truck upon returning. Otherwise all went well.

Andrew P.
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U-Haul is not their main source of income so you can be left waiting at the counter until everything else is done including social conversations. Once engaged they were very pleasant and helpful.

Chris H.
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Customer did not leave a comment.

KEN Z.
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Customer did not leave a comment.

Leon D.
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Customer did not leave a comment.

Vanessa W.
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We picked up at 12:30pm friday and dropped off at 11pm the same night then Monday revived a call saying they never got the uhaul till Monday and tried to charge for a extra day. We were not impressed with there service.

Bernie M.
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Customer did not leave a comment.

Denise M.
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COLIN C.
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Cheryl V.
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Paul T.
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PAUL M.
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Harold I.
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Carter F.
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Make sure location drop off is confirmed

Mark G.
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Great quick and friendly service! Keep it up.

VICTORIA M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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