Pick up and return took over 30 minutes each time and the location I picked up from closed 15 mins earlier than previously stated so I had to drop off at the location across the street
SARA S
Customer Reviews for Off Road Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As of right now - I have a pending charge of $242 because Off Road Warehouse told me to drop of the vehicle across the street. Maria from customer service was wonderful but the charge has not been reversed yet.
Austin HEverything was excellent thank you
JOHN RLeft signal wasn't working which can be a safe and traffic violation but I had to move to keep things in schedule so I was willing to take that risk. Lastly, there was a price discrepancy. Online I was quoted around $15 when I arrived I paid around $30. Upon reading the receipt there seem to be inflated fees of all sorts. This is a very dishonest business practice and should be actionable by law. The business was very friendly and provided good support. Not the business's fault but U-Haul corporate fault
AJAY COrder #15518922. When I called UHaul to get the trailer I was told by the rep that I could return the trailer after 1 day of use instead of the 2 days I prepaid for, this was a requirement I told them. I was done using the trailer after 18hrs and wanted to return early, but as it turns out the facility was not opened on Sunday, and I was forced to keep it an additional day and could not recover 1 day of rental. I called UHaul and they told me I must return the trailer to the facility I rented it from. Another issue was I was told my vehicle that I was putting on the trailer would work, but I could not open the doors of the 2012 Hyundai Elantra after it was on the trailer.
RANDALL P