The location I picked up the rental from was wonderful they were 100% honest told me the truth even though I had been misled by the people who rented me the truck. The location cleared things up and of course had to follow policy. However, I was very disappointed because I was lied to by the people who actually rented the truck to me, but the location I picked it up from the person was excellent so I had no problems with the location. I picked it up from other than they had no choice but to follow policy and it would’ve been nice to have been told the truth before I went and picked up the U-Haul because I didn’t have the hundred dollars extra that I needed because I wasn’t told the Truth , on top of that I have a receipt showing when I rented the U-Haul that the rental was supposed to only be $145 and it turned out to be $179 plus I had to pay an extra hundred dollars because I paid with a cash app card and no one seem to feel obligated to tell me that before I got there and the whole point of me calling and renting it from this U-Haul locator this U-Haul app was so that I could get a discount in the first place and it ended up costing me $279 when I was told it was 145 so you can imagine my surprise my anger my disappointment because I had to basically borrow money from people in order to be able to rent the truck because this was the only day I could do the move. Had I known that ahead of time the two days before then I wouldn’t have went up there with $145 to rent the truck, so yes, quite disappointed with the U-Haul app , so please beware if you rent a U-Haul and you’re gonna pay cash or you’re gonna use a debit card and not an actual credit card be ready to pay an extra hundred dollars from what they tell you otherwise you won’t be able to rent the truck.
sheryl s
Customer Reviews for Office Furniture Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, professional, and very helpful! Definitely recommend this location!
CHRISTOPHER WGreat people…
HARRY JI had my nephew puck up the rental for me and the salesman talked him into addition service that I rejected on my reservation which cist me more money for stuff I had no need for.
ETHAN JService was friendly and impeccable. I was impressed and pleased
JOHN CGreat job. Friendly, informative guy, great truck!
Barry MMr. Ethan Burns was very professional in every aspect of the process from the paperwork to getting me into the truck. He inspected the truck with me and answered any questions I had about the truck very thoroughly. I look forward to coming back to his business in the future.
William TEverything was fast and prompt very professional
james dWe did self-check-in, very coinvent.
Donna SThis location is isolated. Do not recommend using outside business's operating hours. If you do, certainly don't go to pick up truck alone
sherryl rGreat experience, no problem
STANLEY S