Tori was AWESOME!! Super helpful and very nice!! They will be seeing us as customer every time we require a truck!! Thanks
Dennis J
Customer Reviews for Ohana ProServ
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a great family business. Happy, professional and clean prepared equipment.
Norman BWonderful Staff and customer service.
Elaine MAlways friendly and courteous
mike cTracy and the team are always accommodating, friendly and easy to work with. You can always count on them.
Kevin LGreat location. Very friendly. Have rented here a few times. Good level of service and the people who manage/own the place are always a pleasure to deal with.
Ronald DVery friendly and helpful
GORDON GVan needed vacuuming and a wash
Benjamin SI always love coming to pick up a vehicle at Ohana. The team there are always amazing. Highly recommend.
Amy MGreat customer service! Ladies were very accommodating. Appreciate their customer support!
Natasha KTammy was amazing! Communication was on point, she made the whole process seamless and stress free.
Melissa CPlace was locked up and a sign on the door to call/text. I communicated briefly with someone by text who told me to just drop it where I could find space by the other trailers, but had no personal interaction to review condition, etc.
Jeff CIt was closed so no interaction with anybody.
diana cDid a 7 day rental one way, dropped truck and trailer 2 days early with no acknowlegment or refund and 2 weeks later recieve message that I have outstanding bill wich I paid and now a month later get another message saying I owe more. Tried paying with my credit card , person I was dealing with kept having me repeat my card multiple times and then proceeded to try my card 3 times. manager said that we will have to try again the next day Do Nor Rent from U-Haul
Mike CFriendly staff!
John BEverything went fine with booking and pick up, only concern we had was when we picked the truck up it wasn’t very clean at all. The back of the truck wasn’t swept out and they had a bunch of garbage like pop bottles coffee trays monsters all left in the cab.
Melody DThe service from start to finish was excellent. I would highly recommend this location to anyone looking to rent a vehicle.
Phil AJust a wonderful person and place
William WI didn’t drop it off at this location, this was an error in the booking
DARRYL PI can’t see an area of improvement…
brian pShe was not open to questions and provided little to no explanations..I.e. did not tell me I would receive a text message and would need to take photo of the back of the truck. Also, 2 days prior to picking up truck, she called to confirm details and also to let me know she had no moving pads to provide me. That would have been good to know a few days earlier! I called once I got home and she said I was no longer in her system as it was a one way rental so she couldn’t even resend the link. When I called her later she had a screaming baby right beside the phone, making communication impossible. Finally, ten minutes down the road I had to pull over as a piece of moulding around the front wheel well came loose and was obstructing tire. Very frustrating.
Owen CI have waited 13 days for my security deposit to come back and I still haven’t received it.
paula sNa
GRAHAm FThe key to success at this site is great and helpful staff and generally lots of inventory.
brian pMaybe cleaner seats.. But overall, very saturated with the service. Thank you.
Tatianna Kgreat friendly service with reasonable prices. This is a good retailer.
Mark HVery friendly and helpful. I would definitely recommend.
Andrew WVan did have message on dash that it was due for an oil change
KEITH Mlater closing hours
paul MNone
Stuart MExcellent service. Helped me arrange for a different drop off location. That was much more convenient.
Joseph MKeep up the friendly, flexible and helpful service!
brian pNice helpful gal at location
COLIN CJust an overall great experience.
warren mWas told to leave the key in the box and park the equipment in the row of equipment. Received my statement shortly after drop off.
Corey FTammy and the entire staff are hands down unreal. Always there when you need them, Super nice and they have never let me down and seem to go above and beyond for everyone. This business and how is ran is absolutely 5 stars across the board
David DThe truck is had the engine light was on when I started it and did not go off. Floor wasn't clear but I had no problem with that. When driving the engine was racing at times and would stop then do it again going down hills and up.
PATTY DCargo area of the truck wasn't clean. Had some type of grease and oils spilled in it. To check the truck back in was very confusing after hours. I got over charged by ALOT more then what I was expecting. Will not rent a U-Haul again honestly.
Brandon CThank you Tammy for the extension past noon!
JAMES PThis location is always very helpful. They are friendly and organized, I would highly recommended using them again :)
COLIN MBest uhaul ever!!
Mark SFriendly and helpful no issues
Scott TWhen booking online I was told that I could get a lock for the hitch and what kind to get. The trailer I had did not have the ability to be locked in any way and I now have a lock I can't use.
Jennifer DAll good
John HCheck interior of trailers between uses. Want to say your team representative at this location is great she always is so helpful and prompt!
Monica KGreat service
DANIEL B