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Christopher B
Customer Reviews for Ohana ProServ
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The after hours pickup options here are great. Very convenient.
Michael Moffice person was excellent!!!!
David BPerson was knowledgeable and helpful finding proper equipment
David TI have rented from this location a fee times. Great people to work with. Always been a positive experiences. If I am in need of a rental I will always call here first
BRIAN DEasy and quick pick up. Truck was in good condition and was able to get a good deal. Would happily rent from here again and likely will!
Erin LThe staff were excellent.
STEPHEN BReally great service, owner was extremely helpful and kind
Sonya WThis location is amazing, Tammy and her crew are so helpful, and made it really easy for me to get my moving truck. Thank you guys see you next time
Kristen MNice company to deal with. I certainly will use them again if neccesary.
henk tAllways good service
WALTERMURRAY SOnline reservation and in-person check-in was very simple. The truck was clean and we had no issues.
Charlotte DStaff was very helpful
BRYAN WGreat experience time and time again. Terrific people, reliable vehicles , simple process.
Tim EI wished it was closer for me an hr away .. that really sucks I live in Owen Sound but it’s done the lady was very nice and organized which that helped
WENDY LPeople are easy to work with
tim pReally friendly and kind interaction with stuff on duty
Vyacheslav DI have nothing negative to say. Fast check in, friendly and well organized.
Paul MNothing to improve, the experience was perfect
DUANE DThe Office rep was extreamly helpful and made the process so much more streamline.
KENNETH INothing
Graham FTammy and Tori who run this uhaul, couldn’t be more helpful. I can’t tell you how many times I’ve tried to rent a truck or van, just to find out that I have to drive another 20 minutes down the road to a different dealer to pickup and drop off. The girls always have the equipment I need in stock. It’s clean and ready to go. For one of the most stressful days people go through. These girls are relieving part of it to say the least.
Shaun GVery friendly and professional.
Robert CGreat location!
Taylor SSuch amazing customer service! Thank you Tammy!
Nicholas SI had a great experience and will definitely use OHANA again and recommend it to others!
MARY-JO MTammy was excellent to deal with, for the Rental. She was great in communicating all information & timelines to us. Thank you so much!
Keith MAlways great
SCOTT MAmazing service and equipment. Tammy went above and beyond helping me get a cargo van on a Saturday at 2pm while location was closed and with the best rate and convinience of drop off within Sunday after 2pm i was supposed to drop it.Very humane,understanding and good experience.
Panagiotis KWe weren't able to pick up moving blankets due to staff working remotely so had to make other arrangements. Online check-in was easy otherwise
RICHARD HI didn't have any issues.
ROBERT Nthis location has exceptional customer service, i really enjoy working with the lady Tammy, she is so helpful and organized and made my rental a smooth transaction. i will always use this location. thanks guys ;)
Kristen MThe experience was very friendly and accommodating, as it was the last time
WAYNE DTammy was excellent! Great communication and fully explained the connection of the trailer.
MICHAEL RGreat service
WALTERMURRAY SFor myself nothing . Everything was smooth !!
TAMMY AI dropped off the truck after hours, and Tammy was extremely helpful with my questions. Location was easy to find and easy to park a large truck in.
JENNIFER PTammy was amazing. She made the whole experience easy. I would totally recommend this location.
Shane CThe dealer went above and beyond for us and was so very helpful in a very stressful time.
Linda KThis location provides the best service I have experienced over many years of renting trucks and trailers over different places in Ontario. The young ladies working here are very kind and professionals. I highly recommend this location
CARLOS KReasonable rental fee. Good service. Will use again and recommend to others
robert cStaff were friendly and efficient. To avoid potential customer dissatisfaction, there needs to be feedback process. If one exists today, it needs to be reviewed. A pick up customer should not discover damage such as a damaged window operator or a broken dome light switch as the use the vehicle. If a vehicle must go out, the customer needs to be made aware of the issue - it may not be important to the customer. Pricing breakdown is somewhat confusing and disappointing. I would still recommend to others.
John DVery efficient and thorough. Very easy to book, rent and return. Very courteous customer service.
John DPerfect the way it is..
Henry TNothing, the product was exactly as expected, the prices were reasonable and the people running this operation we're outstanding to deal with. They were both professional and courteous.
JOE SStaff are awesome and super helpful. Parking area can be muddy after rain.
ERIC PNot much. Your staff at this location is outstanding. This is my second time renting from this location and I can’t say enough good things about them. Mother and daughter dynamic duo. So helpful and will help get you the best price and best experience
Julie PNo improvements needed
ANTHONY GSuper service!
Robert AThey were very polite and informative
THOMAS HThey are very resourceful.
Mojtaba AYet again ohana uhaul provided us an amazing experience no hassles no worries and customer service was excellent. I will always recommend this company made the stress of moving easy without any delays or mistakes. Definitely a 5 star!! Thanks again!
IAN HGreat experience.
WALTERMURRAY SVery knowledgeable and professional
sabine wDo not change a thing. Excellent experience.
Henry T