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alan h
Customer Reviews for Ohana ProServ
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reasonable rental fee. Good service. Will use again and recommend to others
robert cStaff were friendly and efficient. To avoid potential customer dissatisfaction, there needs to be feedback process. If one exists today, it needs to be reviewed. A pick up customer should not discover damage such as a damaged window operator or a broken dome light switch as the use the vehicle. If a vehicle must go out, the customer needs to be made aware of the issue - it may not be important to the customer. Pricing breakdown is somewhat confusing and disappointing. I would still recommend to others.
John DVery efficient and thorough. Very easy to book, rent and return. Very courteous customer service.
John DPerfect the way it is..
Henry TNothing, the product was exactly as expected, the prices were reasonable and the people running this operation we're outstanding to deal with. They were both professional and courteous.
JOE SStaff are awesome and super helpful. Parking area can be muddy after rain.
ERIC PNot much. Your staff at this location is outstanding. This is my second time renting from this location and I can’t say enough good things about them. Mother and daughter dynamic duo. So helpful and will help get you the best price and best experience
Julie PNo improvements needed
ANTHONY GSuper service!
Robert AThey were very polite and informative
THOMAS HThey are very resourceful.
Mojtaba AYet again ohana uhaul provided us an amazing experience no hassles no worries and customer service was excellent. I will always recommend this company made the stress of moving easy without any delays or mistakes. Definitely a 5 star!! Thanks again!
IAN HGreat experience.
WALTERMURRAY SVery knowledgeable and professional
sabine wDo not change a thing. Excellent experience.
Henry TI had a quick,effortless experience picking up and dropping off the trailer
Kirby SAlways a pleasure dealing with the staff quick and easy to pick up and drop off the trailer.
Raymond DThere was a slight glitch in our reservation, but they fixed it up and everything else was good
kathy wno Humans on site. they feel they can operate the business fully remotely just sad other confused customers asking me how to get the truck keys they should be shut down
brent fOther than the doors of the trailer needed some parts and repairs the trailer was clean inside and the service was great. The lady attendant was courteous and polite.
David PCustomer service is excellent specially the employee name Tammy. She is friendly and wonderful
Lorena Mall good, Tori was amazing
natasha seasy !!!
Ingrid dI was quoted a price by two people for less than what the lady at the U-Haul site told me. The U-Haul truck kept telling me the tire pressure was low, likely affecting my gas mileage. I went to another U-Haul dealership in Durham to have it serviced and they told me no. The truck ran well and was clean, but overall I was unsatisfied.
craig sWe had a great experience, the truck was set up with the trailer and the car towed well behind.
Ed pAttendant was helpful and facilitated my check-in
IAN MExcellent service. Sales representative went above and beyond to make the transaction effortless while she was juggling 3 customers at the same time. I will definitely use this location for future rentals.
RICHARDM GI can’t tell if the personnel were nice or not because when I dropped off the truck it was a holiday and no one was working there that day - July 1st.
Tiago MCame across a few issues with this location - though I do want to mention that the the staff was pleasant to deal with generally so it wasn't entirely negative! 1) I noticed the order indicated "up to 222kms". I called the location the day before to see if/what I should do to increase the amount of kms, as I knew our trip would require more than that. The staff member advised that it was actually 222 miles, not kilometers, so we would have plenty. When I arrived to pick up, another staff member repeated "222kms", so I asked for clarification due to our discussion the previous day, and was advised the original staff member was incorrect in what they told me. I paid for extra kilometers, not a huge deal, but I think staff should make sure they're on the same page/have the correct information before answering a question like this. 2) I was told the tank was 7/8 full at pick up. It was not, it was 3/4 full. I took a picture of this to have on hand for drop off. 3) This location called me the day before my booked date to let me know I could pick the truck up a day early. This was a very kind offer, however as I was not from the area, I said no thank you as I would not be able to pick up until the day that I had booked it for. This was obviously not an issue at all, until I went to drop off, and when disputing the 7/8 vs 3/4 full tank level, the pick up date was noted as the earlier date. So this led to further dispute on the tank fullness/that I was being truthful about the tank level at pick up. I appreciate the location offering the earlier pick up, but I did not accept the earlier pick up date, and think bookkeeping should be accurate so you don't run into issues like this again.
Gillian TYour app is extremely difficult to navigate. We had to pick up by the app, and even with a very helpful person on the phone it took a very long time to get each form completed. It didn't like our addresses, we couldn't scan the back of the drivers license, etc.
Keith BTammy and her team are so pleasant to deal with and so helpful. Customer service is exceptional and I would highly recommend using them for you U Haul needs.
Gaye MThe staff person at this location was very helpful and pleasant.
Felicia MKeep doing a great job! Thank you.
wendy hFantastic service. Very friendly and helpful.
GLYN Cgreat location. person was very nice there.
douglas cThe team here is fabulous, always going the extra mile to help our their customers.
Kevin LEverything went smoothly! Customer representative was polite and very accommodating. I’d recommend U-Haul to all my friends!
MARIA FThere are no tongue jacks on the 6x12 cargo trailers… This is a huge inconvenience, and a potential accident waiting to happen. This is very problematic and disappointing. The Ohana location service and communication was great!
SCOTT HThe equipment was poorly maintained, the safety chains were worn and the tire wheel bearing was loose.
Deanna Sagent was professional and competent making it a pleasant experience
bernard mI was very happy with my experience and dealing with the owner and her grandson, who was as helpful as any 2 year old could be.
George JPick up was quick and easy. Customer service was great.
EUGENE SGreat staff at both sites. The drop charge however is too high. $100 on a $35 daily charge, only 250 km away!
J-BRIAN PThe staff are super friendly, and they always help with attaching the safety chains and make sure the trailer lights are all working peoperly. Best location.
Richard BAwesome customer service.
Lara CVery pleasant and friendly customer service. One of the nicest and friendliest experiences I've had yet with U-Haul
victoria mVery satisfied with the service, great staff to ddal with
Kevin LGreat efficient and friendly service. I would definitely recommend this U-Haul outlet.
Phil AI park the trailer at 2AM and it was no personnel there
Philippe K