Service was great
BRADLEY D
Customer Reviews for Ok Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The driver side window door window would only go half way up and lots of wind noise…!
RAMSEY FWhen I went to pick up the U-Haul, the employee behind the counter knew I had one reserved, but needed all of the information I had already put in online beforehand. I thought I had avoided this by putting in my information beforehand
Jacob BI have dealt with this location a number of times and always find them to be friendly and helpful.
Dan WTake pictures of absolutely everything. I gave the truck back with more fuel then I took possession with. I went 24km over the quote and they are charging me almost 100km over. It hasn't been cleaned in a very very long time. Last drivers, drivers license was in the cup holder. I have rented alot of uhauls and these people are the biggest crooks in Lasalle and area. Spent alot of time on hold for a 27 dollar refund that I might see in 30 days. Quote was 167.00. Woke up to charges of 322.00. I am absolutely appalled by Uhauls representation this transaction..
BRANDON MWe should be told the person booking the truck, has to be the one picking it up.Other than that the service was good, she accolades for the error, and apologized for any inconvenience.
FELIX MVery satisfied with the whole process of renting in Chicago and allowing me to drop it off in my Canadian town with no extra charges.
GEORGE KThe van had no gas when I picked it up. had to go straight to a gas station. Wasn't sure I was going to make it there. The man working said put gas in & I would be reimbursed for the fuel. I dropped it off with over a 1/4 of a tank of gas and was charged $22 instead of being reimbursed.
JOSEPH VIt was easy to get the truck at that location. Very easy to get to. The people were very friendly and took care of you. The truck was great. Very smooth ride. Easy to drive the 25 foot.
VIRGINIA MThey need more experience renting equipment to meet the standards received from uhaul locations.
JOHN GNo recomandations required...keep the status quo.
MATTHEW WBrutal pick up experience. Customer service needs a lot of work
ANDREW HFor any customer allow flexibility to reserve earlier. If you are going away it is not convenient to wait a few days prior. You need to have arrangements completed. I was given the run-around to different centres which accomplished nothing and was very time consuming.
RONALDS RVery nice to deal with. Very efficient.
WAYNE DBetter inform the user of the details of the rental agreement.
Dan GThe owner of this location took the necessary time required to ensure returning the trailer was painless for me as a client. He was very professional, polite and professional, something I really appreciated after driving over 4500 km in 5 days. I would deal with that gentleman again in the future, as his customer service skills were excellent. Considering he runs a convenience store and was very busy with other customers, he quickly took the time necessary to check me in and get me on my way.
Bruce WI thought it was $20. Ended up being $240 and my moving pads were not available. Kilometres should be made more aware. Not happy with cost, happy with service.
John PFast and friendly service. Truck was very clean. Convenient Location for people living in the county.
Marie J