According to the internet, we arrived during business hours, but no one was there, and the building was locked up.
PATRICK W
Customer Reviews for Okie Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He was rude and was not helpful at all, i will not ever be using this location again ever
KRISTIE WVery helpful making our exit easy
BENTON GLas personas del lugar son muy agradable
EVEN RNo comment
CARLOS GAlthough the lady was really nice this place was a shit hole in a shit area of town.
WILLIAM EThe only issue I have is my drop off location was changed and I had to drive further from my destination, the drop off location was changed without my permission. Not happy it cost me more in time and money after spending over a thousand to rent.
JONATHAN TClear English, better location.
PHILLIP HVery friendly and helpful
PATRICIA BExcellent customer service. Kind and polite employees. Great location
MICHAEL HI droop off one nigth before than the day or return and they report me with you that i donth return and i dios before but they are old man and he donth check his lor malem look like criminal
CARLOS RThose foreign immigrants charged me for something that I specifically told them that I did not want which was insurance.
ORVILLE NThe person provided very bad service, they make dirty faces at you because they want you to help them put the trailer on and take it off and if you don't help them they get angry
SARAID UWell they sent us to a different location to pick up then what was planned and that was a little inconvenient
NINA RExcellent service!!
SHAUNTE SThe trailer was crammed into a corner. The person helped hooked up the trailer and went back inside. We couldn't get the trailer out. We had to move other trailers in order to get our out.
CHRISTOPHER EAll went well
Kathryn SI had to extend the rental another hour and the representative was very understanding.
MARILYN RGreat place to do business!
DAVID EEasy pickup and convenient after-hours drop off.
KEITH BPut a nice salesman in there. He wasn’t very friendly, but maybe that’s just the way he is. Everything went good though.
ROBERT ATake the governor off so customers can pass in a timely manner.
PAUL DVery friendly
CARLOS GHorrible experience… the box door spring was broken!!! We had to hold the door up the whole time took 4 grown men.
SCHIANN LNot at all U-Haul standards!
DONALD PHorrible experience. I was over charged and they refused to give me the money back for the miles under...
Ryan MRear passenger tire was flat, I informed the U-Haul representative. He told me he would air it up, then to go home and call roadside assistance. I pointed out there was another similar vehicle I could take, he refused. So I went home and called roadside assistance. Very unprofessional, the place is run-down and I didn’t feel safe having my family there.
TRAVIS KBrand new truck, drives like a dream! Seats were nasty with white dog hair and grass all over them, black seats and I was wearing clean black clothes! Water in floors. Someone’s personal folder with checks and personal information was left under passenger seat fell out and hit my son’s foot. No one cleaned that truck before I got it! I took that folder in to manager! No, I will not use that location again! It was farther than the location my reservation was set up for so I should not have been charged for the excess miles to go get it or take it back! That should have been comped to me!
LETA BLooked like the store was closed.. smells different inside . I walked in and said I was dropping off the truck all he said was ok give me one minute he walks outside comes back in then says ok your all done.. that’s it no paperwork no signature nothing just felt a little weird
DURSILLA MThe truck had no AC. I left in the am before AC was needed and when I went to turn it on it did not work. They did not notify me. It was 108 degrees outside that day. When I told him he shrugged his shoulders and me an did not say a word.
REBECCA GThe owner is very rude. Gave me a run around about the card that I use every time I go to U-Haul. Rushed me out of the car when I returned and was trying to do my online check-in.
Tashiana EQuick service, very nice people.
CHRISTINA FLocation was conveniently close to my house, check in and out went smooth. My only complaint was I ended up getting the 7 dollar orange dollie that didn't work for us. My fault not the dollie. I loved the experience as a whole and got a 2 bedroom house moved for under 100 dollars so it was definitely a win. Thank you!
lacey bIt was very disorganized and dirty location.
Rebecca JTruck was dirt, I advised clerk that I was allergic to pet dandruff. I asked for another truck and was told no. This is the second bad experience I have had with this location. If I wasn't in dire need of the truck I would have left. I would like to speak to a customer service representative
JEREMY HRenting was quick and easy, a pleasure!
Donald ATruck was dirty and didn't drive very well when I got there had to get bigger is the one I put on reservation wasn't available
Crystal RI was a fewvdollars off on the fuel level so when she said I would be charged $75 dollars if the fuel wast exactly where it was when I rented it. So, I run right up to the corner store to get gas ( mind you it wasn't even a mile) and when I returned that clerk wanted to charge me an additional 65.00 because I was over mileage. Never will I get another rental from that location.
Pamela HThe facility itself was dirty inside and the truck didn't have a hitch which was the entire reason I rented it (so I could pull a trailer). I understand that's my fault, but I haven't ever rented one that didn't have that feature before this one. The people were nice and efficient, I appreciated that I didn't have to wait a long time.
Jana BStaff was rude, didn’t know equipment. Assumed I understood complete operation and function of trailer. Very poor reflection of U-Haul training and company values
Chad CElevate your customer service standards!!!!!!!!
Evan V