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Cody B
Customer Reviews for Olayas Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep doing what you are doing.
Sam KIt was quick and prompt.
ruth vI picked this location to drop the truck off. because it was close to my family. They were closed but I did feel uncomfortable dropping it off. The video I watched for after hours drop off instructed not to park in driveway but there was nowhere else except near all the junk cars in the lot. I could only tell that it was a UHaul location because of the Dropbox. No other UHaul vehicles were there. Only junk cars in the front. I followed all instructions on the app for dropping off the vehicle. That was very user friendly convenient. Everything went well except the drop off location.
Larry ANo parking spots available and U-Haul nightmare to work with
Nathan HVery poor customer service
anjanette sThe lady said everything was acceptable and truck was clean no extra charge was applied
Shirley CWe waited a half an hour before we were helped and were the only ones in the shop. When we brought the truck back it took 20 min to just get our receipt. While the employees were nice, it was far too slow. Would not rent from here again.
Ashlee BWas helpful in resolving wrong odometer reading.
JOHN CVery kind and helpful.
Craig SI was under time constraints and the person checking the trailer in did not make it an easy drop off. I was forced to back the trailer in to a tight spot that I really didn't have time to deal with. Next time I'll use the dropoff point down the street.
brandon sThe trucks tried was all but bald on the inside given a tired that could have blown. Wish they would have seen that before giving me a truck like that. But I could have looked too. Just a scary situation.
Camary NExcellent drop-off location and person, really nice and welcoming.
Amy GNot try and scam people out of money and give the refunds back in a timely manner. Not leaving your customers stranded. I will not recommend this company to anyone .
sacha aThis was the most unfriendly U-haul place I have ever been to. Would never recommend in a million years.
Vu TOlayas was very good. We got notice a few days prior to pickup that our reservation was cancelled 20 minutes from our house. The reservation was automatically booked to here...which was an hour drive each way. Not olayas fault but frustrating nonetheless
Mason WNothing…Pepe was the best! He oriented us around the trailer, gave us driving tips and inspected the trailer thoroughly. Our moving experience was event-free and enjoyable. Thank you !!
Jerry KAbsolutely nothing to improve. Customer service is amazing and I will absolutely use them again.
Sara DFix the U-Haul app.
Stephen BBrakes were sticking all the time would not release
jerry aFantastic experience! Will definitely rent here again.
Dan HCouldn't split the cost on to 2 credit cards. Had to bring me my dolly that I rented cause he forgot to put it in the truck before leaving
drew sThey are fabulous here.
DESIREE ASuper friendly and very helpful
Trevor vVery flexible and so friendly
regan mThe owner was very nice and helpful! The place was a little difficult to get into but wasn't prohibitive. He gave me a larger truck than I requested due to no inventory of the one I wanted but was still charged for the smaller truck.
Merrilyn MDifficult to find but convenient
Eric ZPepe was amazing and made sure everything was perfect and ready to go.
Aaron CBusiness was over 30 minutes late opening and delayed me picking up rental truck from the time I had scheduled the previous day with the business.
brad lI moved to the other side of the country and couldn’t be happier. The truck did great and I was able to arrive safely without any issues with the equipment. I highly recommend getting movers to help and it was awesome being able to work with U haul and local moving companies.
Sarah MTrailer towed terribly... swayed side to side for 1500 miles and wore out my back tires. Never again and will spread the word on that!
Jerry SI think it was fast and convenient, it was everything I needed.
Nancy KWhen I picked up the truck, it was missing the furniture dolly that I ordered. The auto repair shop was closed. I had to add miles to my bill by driving to the uhaul center in Clearfield and pick up a furniture dolly.
Malachi KI had a great experience here, I recently rented a budget truck which was a nightmare! Thank you for having well maintained great equipment.
troy tLied to me about the price. Ended up being charged $32 extra dollars on top of the original price! Never using Uhaul again.
landon cVery picky about gas level. Says it’s “the systems” fault. Overall U-Haul did a poor job about mileage. Only gave me enough miles to drive from the pick up location to the drop off location. I felt knit picked. I finally told the drop off location attendant “whatever you go to do,” I just want to go. This has been a bad experience with U-Haul. When I moved from Vegas to Salt Lake City 3 months ago, I used Budget truck. No knit picking. A very pleasant experience with Budget.
Eric FI waited nearly an hour due to the U-Haul system being messed up. Owner was on the phone with support, asked for my drivers license number 4 times, my credit card info (which I already entered when I reserved the trailer) 2-3 times. A total waste of time. Ladies also started smoking inside the office area where I was, which is quite against the law. I should have just rented a trailer from Home Depot instead.
Alex LPepe was great, got my truck ready and even help adjust the bill since I returned it earlier than expected. Great service!
Alejandro BThis was a great place to rent a U-Haul, and if I ever need a local area again to rent a U-Haul, I would definitely rent from here again!
Shae HGreat customer service.
shaine mFantastic experience.
Carlyle RHe was slow and thorough on the check-in. He did his job recording the damage done by someone else.
Sean ZI’m so glad i found this location. The one at 1596 N Hill Field Rd, Layton, UT 84041 is closer and was supposed to be open. But the place was dark and locked up at 1000 am on Friday?? This place was great! Very personable owner with excellent customer service. Even though it was further, I will use this location from now on!
Andrew HGreat customer service!!! The best service I have had in a long time!!
martin hIt was a surprise since we had others closer to us.
nicholette bNo improvements needed
Bill KI would tell everyone I knew that if the goal is to be treated like crap, then this is the best place to go. If you want better service, then go practically anywhere else. I got a trailer that had obviously been used by the guy that runs the shop. There were scratches on the trailer that I had to take pictures of and report to uhaul before I even left. The trailer had not been cleaned out. When I returned it, he wasn't willing to even try to help me get it off my car. Instead he stood there and waited until I had it off my car myself and almost in the street because I couldn't get it over the curb. He was willing to let it be in the street where it could get hit if a car came around the corner. And this was all before my trailer was checked in. Please revoke him from renting trailers. If he treated me like this, I am positive he has done it to others.
ELIZABETH Tthe worker was very nice and helped out a lot.
Luke WThis uhaul dealer tried multiple times to charge us over double for the rental. I had to call uhaul help line and the rep walked him through how to do it right and even then he kept trying to charge us over 600 for a $280 rental. He then never said a word about severe damage to the roof which was allowing water into the cargo hold. All of our stuff got wet and ruined including about $2000 worth of mechanics power tools.
Joshua Lwhen i made my reservation, i chose one location and they told me that i would get military discount. a day before i was to pick up the trailer, i received a call that my trailer would not be available at the requested location and that i would need to pick up at a different location. When i arrived at the alternate location, i was told that i would not be given military discount.
cresencio rI did not receive the dollies or blankets that i requested. When I called they said I didn’t check them out and it wasn’t in my contract. When I dropped off they asked me where they were because it showed that I checked them out. I paid for something and never received it. Customer service was rude and told me they would call back with a solution and didn’t.
Kim GOwner was very reluctant to help
Luis CFilthy inside and outside. Dirt and all over the inside of the U-Haul. The U-Haul has multiple issues while driving it. Will not be using U-Haul again.
TAYLOR H