U-Haul operations made the mistake and it costed me, the customer dearly. I had to drive the 3 different locations, the confirmed location to pickup was NOT correct, again U-Haul operations. I was almost two hours late for the workers that had offered to help me move and left. It was a nightmare due to U-Haul being incompetent in scheduling the correct location for pickup. I have used U-Haul for over 10 years and this was my worst experience by far. The location staff were vey pleasant and kind. The staff had been helpful.
arloa n
Olayas Motorsports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Layton, UT 84041
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The uhaul store was very friendly....great location
Patricia DI made my original reservation online to pickup a 21 foot trailer at Main Street Service and sales at 45 N Main in Layton, UT. I have used them before and they were awesome. On Wednesday November 13th I got a call and email asking me to change locations. I reluctantly agreed. I reviewed my requests for an adapter for the trailer lights which I had paid for at the time of the original reservation, 24 blankets and two hand trucks (appliance and boxes). I asked to drop the trailer off at Lutz Hardware in Camas, WA, the agent made sure that I could do that. When I got to Olaya's Motor Sports and they were not expecting us and he had no blankets, he had to go search for the appliance hand truck. He said he did not have the electrical adapter. We discovered that we did not need the adapter but he said I would have to go to the original dealer to get a refund and the blankets. His excuse was that corporate never sends him blankets or adapters. The owner was more interested in telling me about his professional racing career and pointing out each photo of him on the walls. I asked for the paper work to be printed out and he said: Don’t worry, will email it to you. I have been doing this for 25 years and have never had a complaint. e
Diane MManager was very impressive, little hard to find store but overall great service.
Craig MThe staff was excellent.I had such a pleasant experience with this staff. The nicest and professional people I have dealt with in a very long time. I hope they will be U-Haul reps for a long time to come.
William P