Customer did not leave a comment.MARK S W.
Customer Reviews for Old 66 Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BRANDON H.
Noticed a few of the discreet LEDs were not functioning in one of the tail lights after renting.C M D.
Customer did not leave a comment.STEVEN P.
Excellent customer service. Left a message and my call was returned promptly. Very easy to use on-line or by phone. My questions were answered by knowledgeable people. I would use them again,I would also refer them To friends and family. Thank youRUSTY W.
Customer did not leave a comment.JAY R.
Customer did not leave a comment.HEINRICH M.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.DEREK P.
I booked this location due to close proximity to my home. Somehow my reservation was moved to a company in Albuquerque which would have required a lot of extra driving. The Route 66 person moved the reservation back which made this rental a great customer experience. You should prevent reservation "theft." It is stressful.JAY G.
Customer did not leave a comment.RYAN S C.
I can't think of one thing as far as the service at this facility, I rate it a 10+. What I would change is the outrageous price that you charge for the one way rentals. I talked with a former employee before, and said that it never go's back to where it was rented from right away, if it ever does. I was charged almost $1000.00 for the 10' box and a car hauler, to go 500 miles, plus $150.00 for gas...Were getting SCREWED enough by these DEFORMED IDIOTS destroying our country, they don't need YOUR HELP!!!GARY F.
Ref: 80131016 Pick-up date 09/30/2021 Extremely dissatisfied and will no longer do business with UHaul. Made reservations 2 months in advance for a 4x8 Utility Van. Two days before the scheduled pick-up Old 66 Car Wash notified us that no vans were available in the entire state of New Mexico. Terrible business practice for UHaul to wait until the last minute to notify a customer with bad news.JUDITH C.
Customer did not leave a comment.WHITNEY M.
The attendant was very friendly and helpful.ARMIDA C.
Moving can have some pretty anxious moments, but doing business with Old 66 was not one of them. Friendly and efficient. Even though there were other customers there, I did not feel like I was being shoved out the door.KAREN S.
The young man who helped us was extremely efficient, pleasant and knowledgeable. Highly recommend!DANIEL G.
These guys are amazing. Best dealers uhaul has. Your company could learn about customer service from these people. Very professional .RICHARD R.
Customer did not leave a comment.JOY CELESTE S.
The reps were extremely nice and professional.Mark H.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Jimmy H.
Customer did not leave a comment.LINDSAY CELESTE B.
Online check-in was very difficult.David G.
Customer did not leave a comment.Cheryl L.
Customer did not leave a comment.ORION W.
The owner was very professional and courteous.Matthew S.
Customer did not leave a comment.SONDRA M.
The folks at Old 66 Car Wash were very helpful in addressing my questions, helped load my tow vehicle, and made sure everything met my needs.Timothy J.
While service at this location was excellent it was not the location for which I reserved which was inconvenient. There should be a price adjustment to accommodate change.Adam L.
Great customer service!RICKIE R.
New owners. Well managed top down. Uhaul should hail their location.BRIAN G.
Customer did not leave a comment.Aaron E.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.JONATHAN B.
Fast easy transaction Jesse and Brandon was polite and friendly over all a pleasant experience. ThankyouRICHARD P.
Customer did not leave a comment.JONATHAN R.
Fix the computer ..TAMMY W.
Customer did not leave a comment.Thomas V.
Customer did not leave a comment.David S.
Customer did not leave a comment.CASSANDRA Z.
Customer did not leave a comment.DARLEEN V E.
Customer did not leave a comment.EUGENE B.
The person opening up was late so my schedule got pushed out when I had people lined up waiting for me at specific times. Then I had to pull over to make phone calls to inform everyone of the schedule change and that required more time I had to pay for. Also, maybe I didn't read the contract thoroughly but I was unaware that I needed to fill up the tank to 60% before returning and then it was impossible to know how many gallons made up 60%. I requested the mpg of the vehicle but it wasn't known. If I had know that and the tank size I could have filled the tank so that it resulted in 60%. There are no gas stations near the store except miles in the opposite direction so it is important to know these things in advance. I guessed and put some gas in it and I wasn't charged for gas at the store, so I must have guessed pretty well. I would suggest requiring a full tank on pickup and delivery. That would be far easier to measure except that there might be 10 miles on the vehicle between the gas station and the store. Otherwise, everything was fine. The person helping me was friendly and personable and made the effort to communicate details with me. The explanations were thorough and professional. I would recommend this location to locals with caveats. I am not local however so I would go somewhere else next time.SUSAN M.
Great new owners. Very friendly, knowledgeable, and ready to help however they can. They went above and beyond for us, and the experience was easy and enjoyable. I've never had this great of service at any other uhaul.TIFFANY M.
Very friendly owners and excellent service.MIKHAIL I.
Customer did not leave a comment.LEYLA P.
What a pleasant surprise with the new Management ! They were such a delight to work with and highly recommend them to be used ! They really are awesome ! Thanks for retiring the last manager ! And getting in the new couple ! And they are from here !!!ALANE V.
Super friendly, easy pickup and return.KELLI M.
The attendant who helped me was extremely helpful. I will definitely be returning for their services in the future.Bradley B.
Customer did not leave a comment.JESSE R.
Brandon Staton was extremely friendly and helpful. Could not recommend this location highly enough.TERRELL G.
Delivered everything promised.MARTIN B.
Marius was wonderful and communicated the needs well. We will use his location again for sure!Monica F.
The original drop off site refused to accept the drop off on Sunday. She lives on site and told me to take it back to where I rented it. After being informed it came from Arizona she rudely referred me to Tijares. This was a wonderful location and would recommend this location highly. They were very helpful, polite and accommodating.Alyce W.
Customer did not leave a comment.Evan S.
Maris, the agent was friendly, efficient and professional.Robert K.
Owner and staff very helpful and friendly. Recommended.Charles B.
Customer did not leave a comment.MOISES M.
Excellent help on pick up. Brandon Staton and his helper were extremely helpful with the wiring of the trailer and explained how all of the features of the car hauler worked. I would definitely recommend them to others.PHILIP N.
Brandon and the Team there took great care of us. Vehicle was disinfected properly and they adhered to all covid procedures. I will rent from them next time I need uhaul.RICHARD S.
Customer did not leave a comment.GILBERT D L.
Definitely would recommend Brandon to friends and family, he answered my questions patiently and was very helpful. Appreciate his good customer service.Lee M.
The owner was very helpful and went above and beyond to get things arranged and taken care of .Thanks so muchJames R.
Customer did not leave a comment.Tyson C.
Exceptional customer service. Went above and beyond! Thank you so much for your compassionate service!wendy W.
The new owner and his employees were very helpful and kind. I will be back anytime I need something from Uhaul.Randall A.
Customer did not leave a comment.Dalton T.
Very friendly and great customer service! The team took the time to explain everything and even assisted with getting our trailer hitch setup correctly for the trailer configuration. Will definitely be back!Christopher H.
Great to speak with the new owner. Great customer service. Thank you.CHRISTOPHER O.
Got in and got out quickly, great experienceJason P P.
Customer did not leave a comment.Jesse R.
Brandon was super kind and helpful!Carin W.