Customer Reviews for Old Cutler Rd Sunoco
(U-Haul Neighborhood Dealer)

84 reviews

20245 Franjo Rd   Cutler Bay, FL 33189

(305) 259-8319

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(305) 259-8319

20245 Franjo Rd
Cutler Bay, FL 33189

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Fernando R. 
Rating:
1.0

They keep money and over charge me... and would not return my refund... they charge me $117.0] for 3 days... and the rental was ,$19.00 per day and I only use it for 2 days... they are a rip off... don't use this location.

mavillia D. 
Rating:
5.0

Customer did not leave a comment.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

Nelson T. 
Rating:
5.0

Jordan is the best . Problem free service . Very accommodating .

mark R. 
Rating:
3.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

mark R. 
Rating:
1.0

Don't cancel my reservation 30 mins before

BRYAN C. 
Rating:
5.0

Customer did not leave a comment.

ZENAIDA T. 
Rating:
5.0

Customer service was top notch. Pick up and return was very quick and hassle free. I would definitely be a return customer and will definitely recommend to friends and family.

Eddy D. 
Rating:
5.0

Very convenient and easy to rent

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Ana D. 
Rating:
1.0

I used this truck to move items to storage which is located 5 minutes from my home. I drove approx 4 miles, but was charged for 108 miles!!!!! Total ripoff!!

Alphonso P. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO L. 
Rating:
5.0

Good service.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
4.0

Customer did not leave a comment.

Maria F. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

Customer did not leave a comment.

Andrea S. 
Rating:
3.0

Customer did not leave a comment.

Alvan D. 
Rating:
4.0

Alert your rep or cashier that a pickup is scheduled, so they have a clue of what's happening.

Jose R. 
Rating:
1.0

I rented the truck and used it on Saturday. On Tuesday a lady from the facility called me asking me if I still had the truck because she couldn't check with the location because ‘nobody answers the phone' . And she also sent me an email about my late drop off. Very disorganized.

Joao B. 
Rating:
4.0

Customer did not leave a comment.

Israel C. 
Rating:
5.0

Customer did not leave a comment.

GUY L. 
Rating:
3.0

trucks should be checked/clean between rentals.

Karina S. 
Rating:
5.0

Great location to rent from...i am fully satisfy....

Dagel R. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
3.0

the person was very helpful, so friendly it is not his fault , but charged to me 73 dollars. it is not his responsibility but. but i do not recommended anybody. U haul anymore thanks

Esquiel C. 
Rating:
1.0

Customer did not leave a comment.

Sharina M. 
Rating:
1.0

rented van for 24 hours and was charged for 7 days. I only drove van for 3 miles and Uhaul is charging me for 100 miles. Had to submit a claim and I am waiting for response

Elizabeth P. 
Rating:
5.0

The whole rental process was painless, and the price was great!

Jon D. 
Rating:
3.0

Keep up the good work. Friendly Staff

STEVAN S. 
Rating:
5.0

Customer service was great.

Laurel G. 
Rating:
1.0

The person that rent me the vehicle was really friendly but on the other side, I return the vehicle the same day, and on the invoice shows as return today 3 days later. When I returned the vehicle, the person that received was really unprofessional. Definitely I will never rent a Uhaul again, at least not from this location.

ANDRES A. 
Rating:
1.0

Customer did not leave a comment.

alexander L. 
Rating:
1.0

THIS IS THE FIRST AND LAST TIME THAT I RENT A UHAUL TRUCK!!!! When I arrived at the Sunoco station to pick up the truck at 11am, the representative in charge of rentals was not there. The gas station attendant tried to contact him numerous times with no success, so I called the customer service number and spoke to Arianna, who was able to contact the rep and informed me that he was on his way. After waiting over an hour, the rep showed up with an attitude, didn't apologize, and took longer than necessary to give me the truck. Because of this delay, I missed 2 scheduled appointments to pick up my furniture, and the friends that were going to help me with the move had to leave for work, so my girlfriend and I had to handle heavy furniture by ourself. To make matters worse, by the time we were done with loading everything, the storage facility we reserved was closed. I called customer service again to try to find a storage place that was open late, but all were either closed or too far. In the end, I went over the mileage looking for a storage place. I called customer service again and spoke to 3 different reps, before getting Ariana again, who was nice enough to give me an extra day, but she said that she couldn't help with the mileage... In the end, the experience I had made my moving experience more stressful than necessary and I though I appreciate Ariana providing me with an extra day, I feel like that wasn't enough compensation for the inconvenience and added stress I had to endure.

MARTINE A. 
Rating:
3.0

Customer did not leave a comment.

jon S. 
Rating:
5.0

The representative was very professional, and made the whole experience a very pleasant one. Thank you

DENISE H. 
Rating:
5.0

Customer did not leave a comment.

Tatiana A. 
Rating:
3.0

Training

SHERYL S. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO C. 
Rating:
3.0

The staff had no idea what to do. It took a very long time to get in and out of there. We picked up the truck early and understood we would be paying for extra days. We also made it clear that we would be dropping off the truck in Vermont on the same date as the original reservation, Thursday. However while we were driving to Vermont, we received a call on Tuesday wondering why we hadn't returned the truck.

SANDRA T. 
Rating:
5.0

Everything and everyone was great the only thing didn't get a recite or anything so don't now how much everything came our to be they didn't check tank and I know didn't use much a little under a quaurter so don't know how much or how it was broken down

ROSE L. 
Rating:
1.0

The equipment I rented were not available.

ANA C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO N. 
Rating:
5.0

Nothing it was great

Patricia S. 
Rating:
1.0

Customer did not leave a comment.

YAMILE N. 
Rating:
2.0

Appliance dolly and 2 bags of furniture pads were requested, but not delivered. Personnel were mostly unfamiliar with the equipment. Receipt was supposed to be emailed within 5 minutes, but never arrived, despite repeated affirmations that it would be sent. Not given the expected paperwork. Not offered 1-mo. free storage at U-Haul (I love that perk). Rented appliance dolly and furniture pads from another location. Appliance dolly was barely useable: only one ring on the strap (couldn't cinch down), rear rollers were nonfunctional and rubber tracks would fall off, wheels would rub against the lifting plate, making movement difficult. If this was my first experience with U-Haul, I wouldn't go back. Fortunately, I have had excellent experiences before.

MICHAEL H. 
Rating:
1.0

My credit card info was written on a paper and it was left up to myself to varify the miles on the unit, which I was not able to as it showed that tire pressure needed to be adjusted. The unit it self had not been cleaned on the inside, there was evidence of food, plates and other utensils. After loading my items for the move there were roaches crawling all over, I take it this was from the left over food. I was not able to close out my account upon returning the unit as there was only one person working. Also it haf to take a phone call 4hrs later to finally get a email that it was closed and was unable to download or look at my receipt.

Brent B. 
Rating:
5.0

Everything was neat and professional.. I will definitely visit this location if I ever need the service again.. Thank you!

Marimar M. 
Rating:
2.0

doesn't have a person to receive the uhual .... the cashier at the gas station has nasty attitude because I wanted her to check my miles I use , she said she didn't care about it , she just worry about the gas station , thats not her problem ... what kind of customer service , I am so disappointed seriously

MARLIN B. 
Rating:
1.0

Lady had no idea what to do, No knowledge of what truck I was supposed to take, failed to charge me on the spot even after I asked her "aren't you supposed to charge me?" and later I had Uhaul reps calling trying to track me down multiple times as I was busy packing.

KIEL B. 
Rating:
4.0

Customer did not leave a comment.

danny L. 
Rating:
5.0

A Wonderful Cuban American Family owes this Amazing Gas Station. It's a One Stop Shop, They have it all from Gas, Auto Repair, Wine & U-Haul Rentals. Wonderful Customer Service!

KURT O. 
Rating:
1.0

The van was dirty, the place felt unsafe. No parking to leave your car. And she wrote down our credit card number on a piece of paper and didn't close out the transaction until the following day which left us with a night of no sleep. We never signed anything and wasn't told the total when we left. I've rented a lot in my lifetime but this place was the worst EVER!!!!! Oh, and she called us 4 hrs later to ask us if we still wanted to rent the van and I was like wow, I already rented this van and you have my credit card info on a piece of paper

Ricardo A. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
4.0

Van was OK. You spelled my name wrong on my receipt. Need employees who spesk English. Thank you.

RINO R. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP P. 
Rating:
3.0

Customer did not leave a comment.

THOMAS P. 
Rating:
3.0

Customer did not leave a comment.

DEVIKA R. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

MADILINE C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS O. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE D. 
Rating:
4.0

I love U-Haul, good service, good conditions,no problem at all, I'll use it again.

VANESA P. 
Rating:
3.0

Find them more reliable friends to help them move so that they don't have to do it all by themselves.

Andrew D. 
Rating:
1.0

I ordered the truck with a specific dolly online and I had to drive to another location to pick up the dolly I requested. which was about 8 miles a way adding to my mileage. Not good.

Dwight D. 
Rating:
5.0

A+++

DANNY U. 
Rating:
5.0

Excellent service, I will recomend it to everyone, thank you. Awesome for you.

ERNESTO T. 
Rating:
4.0

Customer did not leave a comment.

PATRIK S. 
Rating:
1.0

Truck was not there, I have to call uhaul to find a new one

ALAIN V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

PATRIK S. 
Rating:
5.0

Customer did not leave a comment.

DEVON W. 
Rating:
1.0

I dropped off a clean a truck with full tank of gas early. The clerk spoke little english and did not know how to close out my transaction. She told me that someone would call me and email me later. This never happened. Instead I get an emailed receipt for AN EXTRA DAY AND FUEL CHARGE! I consider this theft on the part of the location owner. Total incompetence and a lack of integrity.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

ROB S. 
Rating:
5.0

Exellent service/ and frienly attention??????

MARIBEL S. 
Rating:
1.0

The attendant could not be English very well and this made communication very difficult. I was told I would only need a 17 foot truck for a two bedroom apartment but I needed a 20 even using a professional packer and the bumper of my car was damaged by the employee who put his car on the dolly.

CHARLOTTE W. 
Rating:
5.0

Better English!!!

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

LUIS V. 
No reviews have been submitted for this location.

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