Always professional attitudejAMES G.
Old Farm Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bertina B.
Customer did not leave a comment.JERMENY W.
Customer did not leave a comment.RICHARDHENRY B.
Customer did not leave a comment.Brittney P.
Customer did not leave a comment.Laurine B.
Found the hooking up a bit stressfulVICENTE E.
You need to simplify the check in and pick up process. My pick up time was 9am, but by the time I screwed around with the website and actually drove away in the rental it was 9:43am. I was not Happy!!!Kelly K.
Make sure you don't double bill the next customer like y'all did me.Glen M.
Overall it wasnt bad. There was live and dead spiders in the van crawling around. The process to pick up the van was a hedache; i had to wait for someone to chat with me on the app to tell me my drivers license picture wasnt clear; it took the person helping me 1 hour to verify my ID so that i could get the key.... Then the other issue i had was the billing. Please know that U-haul gives you 100 miles to use if you go over 150 miles they charge you for 1 whole day at $79 instead of charging for miles to save you money, and no one told me that. So im warning yall ahead of time. Overall it was ok. I would rent again.Shamille G.
when I called to reserve I was told I would check-in at the site. When I got there I was told I had to check-in on line. It was a long and tedious online check-in. took 1/2 hour after I had sat waiting for 10 minutes to be told I had to check-in on line. The young lady who was there was very pleasant, however. She calmed my frustration with her pleasant tone and patienceTulisa G.
Do not allow mobile check in. The reception in the area is horrible. I got charged for moving blankets but they were not in the truck. My rental was intended to be a one way rental from NC to Richmond VA. I learned late Saturday night after unpacking in Richmond that my drop off location was in NC and this was a local rental. Cost me mileage, gas and time driving back from Richmond to NC for the sole purpose of dropping off the truck. To date, no resolution from U Haul.Carnell B.
Customer did not leave a comment.ALLEN C.
Customer did not leave a comment.Melissa A.
Customer did not leave a comment.antonio P.
Made my reservations online days prior to pick up. When I arrived at 0845hrs, I tried to finish the online check in process. I called inside for assistance and was redirected to the 1800 number. After speaking with them I was informed that I wasn't put in for 24/7 pick up. After being redirected again, I was finally able to retrieve my keys. I was expecting to find a nasty, cigarette smell, and trashed truck. But the was very clean almost new. I had to take pictures of the speedometer (88732) and gas gauge (full) before I left. I was able to leave at 0930hrs. After packing up the truck we made our way from RR North Carolina to Mecklenburg, Va an 70 mile trip. After unpacking the truck I immediately returned the truck to the Va drop off location I selected. Once again I logged into the Uhaul app for check out. After entering my final travel mile, the app repeatedly prompted that I had traveled 1,538 miles in only 10 hours! I called the 1800uhaul number only to speak with someone who wasn't believing me but who was very annoying. It was only until I told her that the NC location that I picked up from actually notated the correct miles before I left. That's when she give me the number to someone to help me check out online. After explaining my situation to her she immediately assisted me without hesitation and she made sure to make comments on my truck so I want get over charged for their mistake. Also, uhaul allocates 68 miles..however I was charged .40 for every mile over 40!! Good figure.. If I have to use another uhaul company I will make sure everything is properly documented. It seems that they are all about getting extra money at any cost.Tasha G.
Process was too long. Even after I had already signed up for it online.TIFFANY B.
I really didn't have much interaction with the employee at this location because I was just dropping off the broken trailer and picking up an operational one. She was very helpful and made the process very quick and had me back on the road.Kevin K.
Customer did not leave a comment.Panell P.
The gas meter said that it was a little below 1/2 tank when I picked the truck up, but the paperwork said it was 1/2 tank. And when I returned it, I made sure that it was when I picked it up. They are saying that I returned it with less gas than it was when I picked it up.clifton H.
Customer did not leave a comment.Michael B.
Make vehicle non smokingcharlotte M.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Dorothy H.
Customer did not leave a comment.James M.
This lady stepped up when UHAUL dropped the ball. Without her help my daughter would not have gotten a truck. Tho we had a truck reserved. It is my intentions to never use U-HAUL again.debbie G.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Krystal P.
Customer did not leave a comment.gARY S.
Customer did not leave a comment.Louise C.
No Comments at this time.Major S.
Customer did not leave a comment.Tommy A.
Everything was great ????Mona J.
Agent on sight was unorganized, rude to customers and didn't seem like she should be in customer service.bRIAN D.
Very friendly staff. Safe location for after hours drop-off. Had the equipment I needed, since this was a last minute request U-Haul came through. I will be using this location again.John A.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Jermey W.
None at this time.SIDNEY C.
Make sure that the place actually had 24/7 pick up set up before telling people they do it and having them standing in the dark at 11pm! Also the van we rented had animal fur everywhere and smelled terrible. Customer service was terrible the location on old farm Rd tried to tell us we couldn't rent it because we weren't putting enough miles on it.gabriel H.
It was a great overall experience and I would definitely recommend them!Angela G.
This facility is wonderful. Great customer service! Nothing to improvePHILLIP S.
Great customer service! I only use this location.PHILLIP S.
Excellent service, friendly and helpful.Susan C.
Customer did not leave a comment.Jonathan M.
Joanie at Old farm road self storage of Roanoke Rapids, NC is the most down to earth woman ever. She was very prompt and curteous when dealing with us on a uhaul rental for moving. Their location is located right off interstate 95. The rental process online for check in with U-Haul is very streamlined and convenient.Justin T.
Used this location several times - excellent serviceWanda S.
See above coments.john P.
Customer did not leave a comment.Geoffrey D.
Customer did not leave a comment.Jeffery F.
Great customer service, Efficient!Wanda S.
Thanks for the serviceelbert L.
Customer did not leave a comment.Jackson N.
Customer did not leave a comment.robbin T.
Nothing everything was fineruss C.
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.tekesha L.
Truck was very old, filthy dashboard, sagging window weatherstripping, and in need of a front end alignment. Time to upgrade trucks!Andrew K.
Customer did not leave a comment.Mildred W.
friendly and helpful - this was a good experienceLEON W.
Customer did not leave a comment.Denise H.
Customer did not leave a comment.cherita M.
Need to have more trucks for customers because I had trouble getting a truck when I need it I reserve on Thurs. couldn't get until SaturdayMildred W.
Customer did not leave a comment.winslow M.
Customer did not leave a comment.suzanne V.
schedule maintance could be betterjAMES A.
Customer did not leave a comment.iuvina B.
Customer did not leave a comment.Jaquez S.
Customer did not leave a comment.John S.
Customer did not leave a comment.patsy M.
The lady that helped us did not know the Fender dropped down and my husband (73) had to crawl out the Window of our van!Cherylle B.
Customer did not leave a comment.miikka W.
Customer did not leave a comment.anne B.
courteous an professional agentsRonald T.
I had so much anxiety thinking everything would go wrong and it was Sunday To my pleasure it was just as uhaul stated I thank you and will continue to use uhaul as my source for movingDeborah G.
The reason I am giving a "below average" rating is due to one of the employees getting too personal with the reasons I am moving into the local area. She criticized my new job choice as a school teacher.to the point that she was embarrassing herself at my expense. She made me feel that what I was doing was a mistake and told me that I will hate working at the school I was just hired at. Just because she had a bad experience is no reason to give me a speech about how bad the school is.Her unprofessional behavior served only to rant and rave at me just to make herself feel "better" I am very proud to be a teacher and she should use more professional restraint. She also complained about how the students at the school were wearing, "Black Lives Matter" t-shirts. Topics like this should not be talked about with customers. I just wanted to rent a van, not get into a debate.Larry C.
Great experience,great staff,very happy from this dealer,jimmy,big b,and Bernard are awesome...thanksMonica M.
Customer did not leave a comment.Charlene W.
Customer did not leave a comment.LESLEY S.
Customer did not leave a comment.Roger A.
Customer did not leave a comment.David L.
All goodJOSEPH R.
Customer did not leave a comment.Annamma A.
Customer did not leave a comment.patsy M.
Customer did not leave a comment.Arthur S.
Customer did not leave a comment.Robert B.
Great service, worked hard to meet my needs.harold K.
The customer service agent was AWESOME!!! Will only rent from here from now on!!!Lisa S.
one fee even its a one way, fee was $200 higher for one wayanita G.
Customer did not leave a comment.Winslow M.
Customer did not leave a comment.Ted G.
My complaint isn't with the location as much as with uhaul. It took nearly two hours for me to call in to customer service to change to this location and then check out. Uhaul was having some sort of computer issues that prevented them from using the standard method and forced them to use some back door contract entry system that they apparently were not trained on. Perhaps some training is in order. Also, maybe it's not such a great idea to do computer system upgrades on a Saturday morning. At my company we always do them when they are least impactful to our customers and we always have a backout plan.Jacob J.
My initial reservation was with D&D Garage in Halifax, NC. That experience was horrible. Both phone numbers including the u haul numbers were not working. The business was not open at 9 am as scheduled. U haul customer service representative was wonderful and the travel staff was great also. Old Farm Road Self Storage as well as Greene Service Center staff were very professional.Rhonda H.
Nothing everything was great.JAMES E.