The truck was on E and they didn’t leave the code to get the key it wasn’t a dolly available it’s not a good location and they charged me for gas known it wasn’t no gas in there to begin with and I didn’t get my money back I was supposed to get
LaShanda F
Customer Reviews for Old Ferguson Moving & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well done, would rent from this location again.
Kevin LI had to pay for extra mileage even though uhaul messed up and sent me to the wrong location and the location was further then the one I scheduled so I had to drive the uhaul further to my apartment
Byron BManager couldn’t have been nicer.
Mark MMy dropoff location was changed to this one at the LAST minute and was different from the one on my printed contract. This location is in a very weird part of town that is hard to get to, especially with a u haul. The dropoff location is just in a field outside of a self storage facility, but the dropbox is around the corner from the dropoff area attached to a self storage buildings. That was a scavenger hunt to find in the rain.
Connor W1st uhaul was sent in for repairs. Had to go to a farther away pickup. It was suppose to be open at 9. My pickup was at 915. I called uhaul they contacted him and he said he would be right there. At 945 he finally showed up. 30 minutes after my pickup time. The truck had a flat tire that I had to fill up. The oil pressure kept going lower while I was driving the tire needed filled again by the time I was home. I sent a picture of the dashboard when I picked it up. This the 2nd horrible experience that I have had in 2 years.
KELLY FI’ve been charged 4 times with different charges
Rinesha RThe gentleman was very helpful. I definitely recommend this location.
Rafael MOutside mirror was broken. Engine light on. Truck smelled like smoke bad.
Michael DWe had to be rerouted to a different location because no one showed up at our original location. We had to drive 10 miles out of our way to pick up the U-Haul. We requested a 10-ft U-Haul but the new location only had 15 ft U-Hauls. The gentleman at the U-Haul place was helpful and efficient but we did not get what we requested.
terrie cThey overcharged me and kept my deposit and keeps tryin to charge my card more will be callin corporate
Deshon HJust an open field. The app and I did it all.
JERRY CThe return process was a little confusing and there was not an employee at the location. That said, the return process through the app was very self explanatory and made sense. First time renting a U-Haul so it was a little but of a new process for me, but made sense!
Ford CGreat operation. Will choose this location anytime I need any U-Haul product or service. Thanks
Anthony MGreat customer service! I will definitely use this location again!
Sara BThis guy is super helpful and friendly... Everything was just as I needed it.
ERIN GVery smooth transaction from booking through truck return! The rep at the location was very courteous and professional. Thanks for a great rental experience.
Robert SI talk with the owner ,excellent customer service will definitely rent from the company again
Nadine HThis was the 2nd location in 1 night we went to. 1st location the GPS on the find my truck/checkin would locate me while I was standing right in front of the building. 45 mins on the phone with that call and driving around to see if it would update. Finally decided to have the women transfer me to cancel that reservation and rebook a new one. Reserved a new truck at this location, which is was farther away from where we are located ocsted so more miles. We got there and did checkin, gave me a truck number, but that truck was not there. Had to call again and was on the phone for another 45 mins. No keys were in their spots all in the drop box. We had to get into that to get a key to another truck, which hadn't been checked over or anything. The dolly was open or not locked up and there were moving blankets. We did not order these nor did we use them. We left the lot about 830pm. Or original pick up time was 630. At this location pick up was 745. With all the stuff wrong we did not leave with our truck until 830pm. But it has to be returned by 745pm. Unfortunately we couldn't get all our move done in time with all this mess so we had to extend our truck another day. The receipt looks messed up. Not sure it's correct. I'm pretty sure it has the old truck on it, the one someone else took before us. I hope I'm not being charged for the koving equipment( blankets and dolly) I didn't order or use. And I'm pretty sure the mileage is from the truck we were suppose to be using not thebone we actually got.
SHANE C