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ANTHONY H
Customer Reviews for Old Town Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This time was better. I did speak with the guy that helped me the last time and we did talk about the review I left before. He explained to me that it was U-Haul that charge late fees but yet again I did say I have never experienced a late fee like that. I give credit when credit is due. Much better service this time.
TAMESIA FI rented this U-Haul for 6 hrs. I got it at 10am and was to return it at 4pm. I pulled up on the lot at 4:00, got out, took the picture of the gas and mileage, went in to return the key at 4:03. The clerk told me I owed $25 extra dollars because I was late! Wtf!!!! Never again will I deal with the particular location. That was bad business. Usually they will just charge you a fee for an extra mile or something which is maybe a couple bucks. He told me $25. No sir!!!! Never again!! Then he said that he put in the system that I wasn’t late and it only charged me $5. That’s how it usually work anyways. I don’t know about that clerk but I believe he was trying to pocket him some money and that location is going to lose business.
JAQUAVION LThe truck was clean, but it did not have air.
SHIRLEY Bsmooth transaction
MARK CEnsure everything is correct and clean
Eric MThe uhaul app has bugs, kept shutting down, id scanner doesn't work, app kept freezing up and restarting. Has to use the website!!!
Michael MGreat Service
DETRIC TPrice lower
CLARENCE BNothing! Everything was perfect!
WILLIAM WGreat customer service. Newer trailer towed very smooth and straight.
ALISTAIR WAssociate was super friendly and knowledgeable; location was great!
Maureen CCalled Old Town Store as per instructions on my rental receipt and told them I had a trailer to return. They told me to park it with the rest of the trailers and call the 800 number for U Haul I expected someone to accept the return and give me a receipt.
JOHN BI rented a 5x7 trailer. Ther 4 pin wire harness was barely visible from the hitch on trailer. Good thing i brought an 18 inch extension or I could not use, nor could anyone else. I told the person there about this harness. If a customer needed help with connecting a trailer they may not get help. No problem with use of trailer. I told the agent about harness needs replaced when I called to report the return date and time since this site closed on weekends. He made a note of it.
Richard PVery nice staff.
BENNO CEmily Brown was very helpful. She was knowledgeable. We would like to thank her for all of her help.
Joel AThere are roaches in the U-Haul. When I went to get my stuff out of the U haul roaches was crawling on my boxes.
CANDY HThis was the worst experience! I will never use the place I rented from let alone use UHAUL! It took almost 3 hours to fe through tge process to pick it up on 28Jul. Tried using app as well as going through Uhaul.com. When I finally got to the part to get the keys from the lockbox, there were no keys! The owner of the rental facility drives up with the keys! Also, the mileage was totally incorrect for the pickup. What's on the contract is not the same number I took a picture of. Uhaul charged me for over an extra 60 miles on my contract. I still have to call Uhaul to try to get a refund of the difference they overcharged. The place I rented from was no help whatsoever! I will NEVER us this place fir a Uhaul rental.
rhonda rMake sure the trailers are clean. I picked up mine and it smelled like smoke and have a bunch of cigarette butts in it which I had to clean out and air out the trailer.
Joseph ENo space to maneuver without interference with major high speed traffic. Didn't have contact with personnel as I did self check in because the truck was horrible and I was flat out done with the experience.
Joshuah BOver mileage charges are no good. After I made should to add extra 1/4 tank of gas
Jonathan GThe young man was extremely helpful. Even helped me with getting the trailer backed into the space.
Deborah WGreat customer service and they had what I needed. Easy transaction. Thanks
Samuel FGreat customer service.
Rick GDid not like the idea of no one on lot after dark. Place was little lit when I picked up.
Brenda LAwesome customer service! D took his time and explained everything and his wife is an excellent cook. Her food is amazing! I will definitely return to this UhAul store for my future moving needs and will make sure I tell my family and friends to do the same!!
ANITA GBeautiful little store front clean area and great service.
Darline nThankful for the help.
Johnathan LThe man that I met me to pick up the equipment told me that there were mileage charges for the use of the car transport and it will be added to my online reservation upon drop off. He told me if i get him $160 in cash he could give me his managers discount. They are running a scam out of this Uhaul's location. The company should send some under and bust this up.
Daryel PThis was an excellent experience. Demarcus went out of his way to ensue everything was taken care of, great job!
HENRY GI did request a dolly that was not available and it was paid for
Traya TOne thing you can do is not charge me for cleaning when the vehicle wasn’t cleaned when I got it. Another thing is to look over your equipment before renting it out to customers.
DARRYAL SThe gentleman who helped us was wonderful. He was informative, kind, and friendly. Overall, it was a great experience. Thank you.
Angella SI did not get the package of moving quilts ...can you please credit my account for this?
Catherine YSuper nice people. The website wasn't working so I couldn't do remote turn in but they took care of it foe me.
COREY NStore Representatives were extremely helpful. I would return to this location for future truck rentals.
LISHA JThe store was closed during my drop off, but the app checkout was very easy and quick. Thank you!
Stacie GNot only was the service quick and handled in excellence, the representative was very kind and helpful. I highly recommend this location over all others in Olive Branch, very close to my home as well.
Shondra BThis was by far, the best customer service I've experienced in a very long time. Excellent location!!!
Melina DGreat Job, the lady there was amazing. Not to mention a Great Cook too
SAM FMake sure there isn’t a nasty, random couch left in the back of the truck that your customer has to work around all day.
Kevin HI dropped my equipment off after hours and the parking area was clearly marked and the key drop was easily accessible.
Scott EEric place was clean and welcoming
NORMAN JThey met my needa
NORMAN J