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Kimberly G.
Customer Reviews for Oliva Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These people were very helpful! That ask me what happened to the original wheel straps and I said they were damaged so I had to make my own. He said, "No problem, I'll take care of it!" The people at the front counter were also very nice and helpful.
Cleveland M.Everything was ready, paperwork was easy, and the employees were friendly. They even started the engine and got the AC running.
Shannon D.Inside of truck was dirty, cupholdets sticky and gross. Short black hairs all over seats. Outside was dir ty, windshield dirty and no washer fluid. Lady at counter definitely doesn't know what customer service means.
Becky T.Truck had trash in it when I got it. And I had to push back my time because they weren't going to have it ready after I had already reserved a week in advance. They asked me to get the dolly and the blankets… and in the end I was charged $25 for “not folding blankets†No one told me the blankets had to be re folded. I'm upset that I was quoted 1 number then forced to get $14 insurance and also pay a fee of $25 that's $40 I didn't account for… not happy and would love someone to reach out 3036416161.
tyler H.I initially scheduled a 26ft truck & I was called a day before told none available so I had to take a 20Ft truck, when I scheduled my price was supposed to be $90 cheaper than the 26ft truck ! I was very disappointed w/ the price they charged me & another thing there was no time that I needed to return the truck it just said on Sunday! So why did I get charged an additional $50 I really would want someone to call me to explain
pauline V.The only thing that I would say to improve on, is to let the customer know where the padlock is on the back of the truck and the key is in the box of the truck so you don't have to call the corporate number and then look around the parking lot to figure out where lockboxes are for the key.
Ashton M.They are always helpful and friendly
Nathan T.I could not get the online pick up to work
JONATHAN G.The location was fine, but the online key access was very difficult. It took us about 25 minutes to figure out how to get the key.
Sanford S.Great customer service. Smooth transaction!! If needed I'll be using the same facilities.
Dominic M.Clean the trailer's before sending them out
Marshal Y.Thank u so much
Michelle N.It would be helpfull if trailer had a jack for connecting or disconnecting from vehicle.
Orlando M.Truck was warmed up and ready to go. We were able to just go.. it was very easy to get done what we needed to do and get to our location safely. Everyone was wonderful and very knowledgeable.
LORRI L.No comments.
Lauren H.Truck I used had a really bad hop in the front end from 25-40 and from 55-65mph when loaded and smelled of cigarette smoke. Other than that, great experience!
George B.It was great
Marshal Y.Checkin process was good. Help was providedto attach and set up trailer, and check lights.
Ken H.Mike was very kind and helpful. Thank you!!
Leslie R.The customer service care was not good. Not friendly and not very customer service oriented. The front office lady was not helpful and friendly. The guy was better. She told us they added a $219 rental tax which I was absolutely floored about and did not expect. I questioned it and she told me “ well, that's what it is — do you still want to rent the uhaul?†She didn't even try to explain it or anything , just said that. So rude! I was stuck because I needed the rental. Very disappointed.
Cindy Y.The drop off location was very helpful, they communicated with me where to drop the trailer off and expedited my receipt promptly
JOSEPH L.Always great customer service and friendliness
Cory G.Your people made it a very pleasant and kind experience!
Kathryn L.2nd time I have rented from this location, easy to find customer service friendly
chad W.Olivia Auto Sales is an awesome place to do business with!
Jeff T.We dropped it off after hours. It was a seamless process
David B.Misunderstanding about the length of use and it was so low on gas I ran out, when I made it to the gas station I put $20 and it was still on empty. She wanted me to fill it up 1/4. I paid more on gas than I did for the rental. Never had a problem with uhaul in the past. First time using this location and last.
Brooke S.Have used this location a few times always ate friendly. In n out very fast. Will continue to use Olivia's ..
Steve S.Customer Service was quick and friendly at this location.
Nicholas F.Super quick and super easy!
Patrick S.I was livid when I picked up the vehicle and found the gas light on with the tank well below the empty line. In what world is a uHaul location not checking their vehicles at least have enough gas to get to a gas station! I had to drive with the gas light on so I didn't end up being the person who paid to do their job of maintaining their vehicles. It was stressful and absolutely awful. I will NOT use this location again and will recommend others do the same.
Evan M.The App and website both didnt work and I had to wait two hours before the store opened to pick up my truck. Oliva was very helpful.
Jennifer K.Customer service was pleasant and phenomenal, very respectful and explained the process thoroughly, greatly appreciative of the service.
Cindy Jo F.The interior of trailer was unacceptable. The wall bumpers were hanging off, which is not only tacky for someone having spent $500 to use it, but now furniture will be damaged. I was NOT happy with the condition. Even the Uhaul representative stated that it was in poor condition when seeing the interior.
rebecca B.Radiator hose blew had to fix it myself. Wasn't issued the furniture blankets I had requested
Steven J.They need to show people how the equipment works helps them hook up . I'm just glad I know how it worked from the previous time I rented the auto hauler front lulus the were there to help hook up and during return. The people at maine street not helpful at at then barked at me for parking it in a different location. Pretty much bad attitudes
Jesus A.Nothing, they were fast and very helpful.
stephen A.Everybody there was very helpful and friendly I will always use that location
Rich B.People had a sense of humour as well,, to me that's vary important.
Shane B.The windows were quite dirty. Check in was weird; a man held out his hand without a word. He then said could I have the keys. I said of course. He then checked back of truck (inside) and milage. He said go inside for receipt, there is a secretary inside. Went inside and no one was there. The man eventually came in and had trouble with printer, finally got my receipt. The man said now you have 2 receipts. One emailed and this one. Should her more communication with his customer. Check in was fast, efficient and had all information I needed.
rickey W.Truck had a dead battery. It was jump started prior to turning over to me. After I filled the fuel tank 5 minutes later, I was initially unable to start. I called the pick-up location and was told They were not responsible, and I needed to call the 1-800 help number. I had to use jumper cables to get moving again. Finally called the 1-800 help line and a new battery was installed 3.5 hours later. The rest of our move was fine.
David W.Equipment was ready, wait was short, customer service was outstanding! Efficient and effective!!!!!
George A.Best place I ever rented a U-Haul. Super nice Excellent service.
Tracy D.The staff was friendly and helpful, making for a pleasant experience.
Christopher B.The staff was rude.
Wendy F.Oliva Auto Sales were exceptionally friendly, helpful and the location was super easy.
Stephannie B.