Customer Reviews for Omega Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Omega Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

William S.
Rating:

Customer did not leave a comment.

Geoffrey L.
Rating:

Sign-up process was ridiculous and the payment system should work so that you can pay in person and pick-up rental when expected. Other than that it was fine.

Mary Margaret M.
Rating:

My original location was at pullens garage nearby and they forgot to put the key out for me! I'm glad uhaul was able to find me another location to pick up a van within ten minutes. Very helpful.

Robert L.
Rating:

Customer did not leave a comment.

THADDEUS H.
Rating:

You software doesn't work as it should. I had to wait while the vendor had to talk to 4 different people from UHaul so that I could use my reservation made 4 days earlier. Then I had to give my payment over the phone to the UHaul rep using the vendors phone because your software would not let the vendor enter payment information.

Jason R.
Rating:

Customer did not leave a comment.

lisa B.
Rating:

Stan was very helpful and friendly!

Kenneth B.
Rating:

Customer did not leave a comment.

Colin S.
Rating:

Customer did not leave a comment.

David H.
Rating:

Customer did not leave a comment.

Miguel C.
Rating:

Customer did not leave a comment.

Brittany S.
Rating:

This was by far the BEST experience I have ever had with U-Haul. I wish this location would train everyone who works for this company. Less than a month ago we were ready to switch to another company, after hearing a friends horror story, but the owner and managers both have made this experience change our minds.

Ellen C.
Rating:

Scott helped with everything I needed and did an awesome job. Thank you.

Justin S.
Rating:

Driveway is a little tight, but really no issue at all.

Bryan P.
Rating:

Customer did not leave a comment.

Behrooz K.
Rating:

He was very helpful.

Richard M.
Rating:

Had asked for a dozen moving blankets with the truck. Blankets were not provided for off-hour pick-up. Not a big deal and U-Haul has refunded the cost.

Victoria R.
Rating:

The ap was horrible; it took an hour and three phone calls. It would have been helpful to know that an alternative phone number, lease, or passport would be needed at pick up. Th ap crasher so many times it cancelled my reservation and I had to get an agent to reset it. Omega Self Storage is awesome, 5 stars. Your ap and customer service agent Virginia was retched.

MARIANNE B.
Rating:

Van was new but smelled of cigarettes. Would be great if rentals were non smoking or spray febreeze or other similar (like we did) to take away the smell. Who smokes anymore these days. It'll kill you.

GLENN F.
Rating:

Always quick and easy at this location

Rajesh P.
Rating:

The quality of accessory ( dolly ) was not so good.

Wasay H.
Rating:

Customer did not leave a comment.

William D.
Rating:

The vehicle was a little dirty

William F.
Rating:

Scott was cool and he got me in and out

MICHAEL M.
Rating:

The owner/manager on duty at the time was the most friendly, attentive rental agent I have ever worked with. When we were wondering about the size of the opening in the van we had first rented, he was quick to get a tape measure and help us determine that we needed to switch to a slightly larger one. It turned out to be required, and we are so grateful for his help.

Caleb W.
Rating:

Superb experience. The customer service at this location was outstanding - very kind, helpful and willing to go the extra mile for me. Thank you so much!!

Osman T.
Rating:

More clear drop off instructions

Marc R.
Rating:

Customer did not leave a comment.

James F.
Rating:

This was not the location I originally chose and got an email confirmation for. I went to the original location and was told that they did not have my reservation. They called uhaul customer service and were told that our truck was at a different location 20 minutes away. I was then late getting started with my move and the people who came to help me were stuck waiting. It was a very frustrating experience.

Bryan P.
Rating:

Customer did not leave a comment.

Vikram M.
Rating:

Customer did not leave a comment.

Asha N.
Rating:

I would allow some parking for customers especially if the return is the same day a pick up. I want to note that I did an online pick up and check out which was super easy and efficient.

Michael K.
Rating:

Customer did not leave a comment.

Biswajit S.
Rating:

Utility dollies were not available even though ordered beforehand

Bernadette M.
Rating:

Customer did not leave a comment.

JOSE A.
Rating:

Usage of the app. Need directions and explained how it works.

Di L.
Rating:

Overall experience was good. But I did get some difficulty when returning the truck using self-service. There was an error showed that "share my location" could not be used. It took me 10 minutes to google and search for articles about how to turn on this function. It would be helpful if Uhaul website can give some instruction about that.

JOE L.
Rating:

Customer did not leave a comment.

THOMAS T.
Rating:

Customer did not leave a comment.

raquel G.
Rating:

Customer did not leave a comment.

Madeline L.
Rating:

Customer did not leave a comment.

Annette W.
Rating:

Customer did not leave a comment.

hrishikes P.
Rating:

Customer did not leave a comment.

lajos T.
Rating:

Customer did not leave a comment.

Elena R.
Rating:

Customer did not leave a comment.

Manoj K.
Rating:

Customer did not leave a comment.

GENE S.
Rating:

Customer did not leave a comment.

Lisa D.
Rating:

I was quoted one price and used the only smaller truck they had available. Though I could have used this vehicle for 24 hours, I bought it back in three hours. I had large heavy furniture to move 3 miles from where it was located. I had movers, so this entire process took less than 2 hours. I had to pay much more than the price which I was origanilly quoted earlier that day. Never Againat Omega storage. !

Sriram P.
Rating:

Customer did not leave a comment.

mohamed S.
Rating:

The agent was great and very helpful and courteous.

Lionel R.
Rating:

Customer did not leave a comment.

james M.
Rating:

Customer did not leave a comment.

Rainaldo F.
Rating:

Customer did not leave a comment.

Lionel R.
Rating:

Customer did not leave a comment.

RICHARD C.
Rating:

Super fast and easy (besides being excellent equipment).

Wesley T.
Rating:

Customer did not leave a comment.

Madelyn G.
Rating:

They were great! Easy drop off of the truck

SAMBOB K.
Rating:

the owner of this location, he is awesome very friendly and very good at customer service

John M.
Rating:

Everything okay! The man that helped us was super nice, everything was easy.

Erica S.
Rating:

Improve the online app. It appears that uhaul requires access to your entire phone in order to upload photos.

Eric C.
Rating:

I scheduled a pickup for 8:30 for the 98 Washington Rd, Princeton Junction, NJ 08550 location. My pickup got moved to this new location. This new location IS NOT OPEN until 9am so this is definitely an issue with Uhaul's system. We waited anyway. The owner gets there and begins to help me since i'm first in line (only one other person behind me). He pulls up my reservation no problem and then asks if I want insurance. I don't remember if I added that to my reservation so I ask for a second to check my email. The owner says "you don't need to look anything up, i just need to know if you need insurance". Again I say, "gimme a sec, let me check" and he says even louder "Just tell me yes or no!". At this point, both me and the guy behind me are surprised at how quickly he escalated the situation so I said "just one second..." and before I could finish, he THREW the keys at me and gestured to the guy behind me and yelled "Next, I don't have time for this". Don't have time for this? There's one other guy in the store and he clearly was surprised because he didn't step right up. In fact, he even said "are you sure, I can wait". The owner starts to help him while I stand there completely surprised at the aggressiveness. During that time, another patron walks in and hears the yelling from the owner and audibly says "what the...". Literally 3 people are confused by why the owner is acting like this. I wait until he finishes with the guy after me and he helps me again. I decline insurance and says "look it's busy, I don't have time to wait" which i THINK was his attempt at trying to apologize? Who knows. I say "it would have literally taken 20 seconds". He repeats "i dont have time for that". I say "you didn't have to throw the keys at me" to which he responds "i didn't". I dropped it after that because it was clear he wasn't willing to own up to anything. Picked up the truck which was totally fine and drove off.

ANA M.
Rating:

Excellent and friendly customer service!

Mark Vincent P.
Rating:

Customer did not leave a comment.

james M.
Rating:

Customer did not leave a comment.

Blane S.
Rating:

Customer did not leave a comment.

William O.
Rating:

24/7 self pickup service was a pain. Not smooth. Kept denying my password

William M.
Rating:

Customer did not leave a comment.

Christopher C.
Rating:

Customer did not leave a comment.

Christopher S.
Rating:

Customer did not leave a comment.

BRAD P.
Rating:

Customer did not leave a comment.

Lisa P.
Rating:

Customer did not leave a comment.

Wojciech G.
Rating:

Gas tank wasn't full like describe on documents. Was missing almost one quoter so I have to pay extra for gas before returning vehicle.

Timothy M.
Rating:

The staff was clear and quick with the instructions and everything was prepared for our check-in.

Tony B.
Rating:

There were no blankets in the 6-blanket pouch in the van. Otherwise, all good! Reservations were easy. Day-of rental was easy, fast, and courteous. Prices were fair. Overall, I had an excellent experience.

sandra G.
Rating:

Customer did not leave a comment.

Alan C.
Rating:

Customer did not leave a comment.

Michael L.
Rating:

Customer did not leave a comment.

Jerry K.
Rating:

Customer did not leave a comment.

ireen M.
Rating:

Loved the Ford van. It even had "new car smell." Drove like a breeze even though it was much larger than vehicles we usually drive.

Abijit N.
Rating:

Customer did not leave a comment.

Leroy S.
Rating:

Customer did not leave a comment.

Joshua B.
Rating:

Brand new trailers. Rented from them twice

christopher V.
Rating:

Scout customers services is amazing both times I came to this location he has always helped me even when he didn't have trucks available truly outstanding service.

Adrian G.
Rating:

Very professional

patrick P.
Rating:

Customer did not leave a comment.

fazeel C.
Rating:

Customer did not leave a comment.

Alpa P.
Rating:

Customer did not leave a comment.

VENKATA MANOJ V.
Rating:

Customer did not leave a comment.

Christopher K.
Rating:

Customer did not leave a comment.

Richard B.
Rating:

Customer did not leave a comment.

beatrice M.
Rating:

Customer did not leave a comment.

thomas W.
Rating:

everything was perfect...reserved the vehicle, it was ready when i needed it, left it at omega where i have a storage unit...

robert K.
Rating:

Scott & Jessie were very polite, professional & helpful. Couldn't ask for a better experience. Great people, great job.

Garry P.
Rating:

Customer did not leave a comment.

jason B.
Rating:

Customer did not leave a comment.

Toys B.
Rating:

Customer did not leave a comment.

Brian B.
Rating:

Salesman was very helpful and had a great personality

scott C.
Rating:

I was told I could have the smaller truck, but when he refreshed the computer I couldent. I had to purchase the bigger truck and pay more. The blankets were not folded when we received them.

VIRENDER S.
Rating:

Perfect for the move

cynthia C.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top