Customer Reviews for One Dollar Depot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of One Dollar Depot

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Janet J. on

Rating:

Customer did not leave a comment.

Regina L. on

Rating:

Staff at Dollar Depot store were very friendly and they are convenient because they are open later than other U-Haul stores.

TOM H. on

Rating:

Customer did not leave a comment.

Rollie B. on

Rating:

Customer did not leave a comment.

edwin T. on

Rating:

Customer did not leave a comment.

Cesar I. on

Rating:

Customer did not leave a comment.

tenneil T. on

Rating:

I was in a big hurry store clerk took care me right a way . James was very nice.

Jordyn K. on

Rating:

Customer did not leave a comment.

FRANK S. on

Rating:

Massive problem with the U Haul mandatory phone photo drivers licences photo. Had to keep trying over and over again, system would not accept photo, would accept signature after terms and conditions read many times. extremely frustrating, what if i did not have a smart phone, what if I had a flip phone? Then I can;t rent a truck! What a dumb system

Deja M. on

Rating:

Make the online check in easier. I switched drivers online & still had to wait for about 15 mins inside the store. It was a real inconvenience

Richard H. on

Rating:

helpful uhaul dealer.

Richard B. on

Rating:

Customer did not leave a comment.

Jade B. on

Rating:

The information given at this location was incorrect and I wasn’t provided with anything as far as paperwork for any additional information needed.

Imran S. on

Rating:

Customer did not leave a comment.

Esteban G. on

Rating:

Customer did not leave a comment.

kristian J. on

Rating:

Customer did not leave a comment.

Julie D. on

Rating:

Felt uncomfortable asking question. Man actually storm off saying he needed a minute. He came around after I think he realized I was not happy but will never go back there again.

Richard H. on

Rating:

Best U-Haul in town.

Conner E. on

Rating:

i was overcharged.

Edward G. on

Rating:

Customer did not leave a comment.

Kiril K. on

Rating:

Customer did not leave a comment.

erik F. on

Rating:

good customer service. in/out.

Scott T. on

Rating:

need body work and tires replace, and truck vibration and noisey.

Jack H. on

Rating:

Brought truck back with more gas in then when I received the truck, was charged for gas , was kind of pressure to get extra insurance and ask for a receipt when I got back and was told it was done online. That is when you find out they ripped you off for the gas

TINA W. on

Rating:

Very good customer service

Stephanie G. on

Rating:

I would never go to that location again. Nor would I recommend them. They didn't speak English to be able to communicate. And then I was charged for another day with no explanation. U-Haul is a good company and I normally use another location in Altamonte Springs. This location needs not to represent you. If they continue to I will go to another company when I need a truck. He could not explain the charges that I was getting. I would like for someone to email me about what I was charged. Email is sg o u r l a y 0634@gmail.

courtney N. on

Rating:

Customer did not leave a comment.

Cameron C. on

Rating:

everything was very nice.

Leeann T. on

Rating:

The owner of the store who checked me in and out was not helpful at all! He kept referring me to your customer service number (which was not the correct number). I also think I was over charged for the entire rental. He also charged me for $10 for a $7 dolly rental. I am longtime standing customer with your company for years and this is the worse experience I ever had renting a moving truck! Please have someone from customer service give me a call on 407- 493- 5491, in order to discuss the charges, because he refused to do so. Thank you in advance! Ms. Talbot-Bourne

Nancy D. on

Rating:

Thankfully the truck and the process went well. The customer service (or lack thereof), I received from store rep Matt was horrific. I called in to simply ask him to verify the location. He quickly put the phone down and proceeded to help a customer which I could hear all the while, with me waiting for 20+ minutes on the other end of the phone. When he still hadn't returned, I hung up and called back. This time before I could get a full sentence in, he put me on hold again and after 2-3 minutes he disconnected the call. I called back and got another person who quickly helped me accordingly. Too bad though, because of employee, Matt, I will never use their storefront to rent a UHAUL vehicle again.

efrain F. on

Rating:

The combinient store owner should go over the contract, before leaving the store. I was renting the equipment for 24 hours. The contract was made for 12 hours without my knowledge. The equipment was assumed stolen. I was willing to pay $20 for 24 hours, $35 for 35 liles, and $15 for insurance. However, I was charged $130 on my card, without my permition or knowledge. I never got a receipt and paying more than expected put me in a bad position with other bills, wich I had to pay late fees. The charge is under despute with my bank. I felt like I was robed while moving. I'm not happy. I never had a problem with U-Haul, until I rented from a conbinient store. ??????

James G. on

Rating:

Customer did not leave a comment.

Dennis W. on

Rating:

Your representative was very helpful.

Monica W. on

Rating:

Customer did not leave a comment.