Customer Reviews for One Dollar Depot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of One Dollar Depot

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patrick J. on

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very good customer service

Cecilia F. on

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They overcharge my bank a charge me for a hundred miles plus the rental of the cargo van when I specifically said 10 miles in town possibly a little bit more they charge my account right away on the wrong vehicle wrong information and I am just not happy or satisfied at all with this location I would like U-Haul to contact me 407-692-3600

Sean R. on

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Service was excellent

Katey D. on

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It was super easy. Quick in and out, no hassle!

lesa F. on

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Gamayne H. on

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His attitude is always horrible! Wish i didn't have to go in there.

Markjoseph S. on

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Janet J. on

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Regina L. on

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Staff at Dollar Depot store were very friendly and they are convenient because they are open later than other U-Haul stores.

TOM H. on

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Rollie B. on

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edwin T. on

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Cesar I. on

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tenneil T. on

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I was in a big hurry store clerk took care me right a way . James was very nice.

Jordyn K. on

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FRANK S. on

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Massive problem with the U Haul mandatory phone photo drivers licences photo. Had to keep trying over and over again, system would not accept photo, would accept signature after terms and conditions read many times. extremely frustrating, what if i did not have a smart phone, what if I had a flip phone? Then I can;t rent a truck! What a dumb system

Deja M. on

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Make the online check in easier. I switched drivers online & still had to wait for about 15 mins inside the store. It was a real inconvenience

Richard H. on

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helpful uhaul dealer.

Richard B. on

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Jade B. on

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The information given at this location was incorrect and I wasn’t provided with anything as far as paperwork for any additional information needed.

Imran S. on

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Esteban G. on

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kristian J. on

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Julie D. on

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Felt uncomfortable asking question. Man actually storm off saying he needed a minute. He came around after I think he realized I was not happy but will never go back there again.

Richard H. on

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Best U-Haul in town.

Conner E. on

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i was overcharged.

Edward G. on

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Kiril K. on

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erik F. on

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good customer service. in/out.

Scott T. on

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need body work and tires replace, and truck vibration and noisey.

Jack H. on

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Brought truck back with more gas in then when I received the truck, was charged for gas , was kind of pressure to get extra insurance and ask for a receipt when I got back and was told it was done online. That is when you find out they ripped you off for the gas

TINA W. on

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Very good customer service

Stephanie G. on

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I would never go to that location again. Nor would I recommend them. They didn't speak English to be able to communicate. And then I was charged for another day with no explanation. U-Haul is a good company and I normally use another location in Altamonte Springs. This location needs not to represent you. If they continue to I will go to another company when I need a truck. He could not explain the charges that I was getting. I would like for someone to email me about what I was charged. Email is sg o u r l a y 0634@gmail.

courtney N. on

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Cameron C. on

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everything was very nice.

Leeann T. on

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The owner of the store who checked me in and out was not helpful at all! He kept referring me to your customer service number (which was not the correct number). I also think I was over charged for the entire rental. He also charged me for $10 for a $7 dolly rental. I am longtime standing customer with your company for years and this is the worse experience I ever had renting a moving truck! Please have someone from customer service give me a call on 407- 493- 5491, in order to discuss the charges, because he refused to do so. Thank you in advance! Ms. Talbot-Bourne

Nancy D. on

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Thankfully the truck and the process went well. The customer service (or lack thereof), I received from store rep Matt was horrific. I called in to simply ask him to verify the location. He quickly put the phone down and proceeded to help a customer which I could hear all the while, with me waiting for 20+ minutes on the other end of the phone. When he still hadn't returned, I hung up and called back. This time before I could get a full sentence in, he put me on hold again and after 2-3 minutes he disconnected the call. I called back and got another person who quickly helped me accordingly. Too bad though, because of employee, Matt, I will never use their storefront to rent a UHAUL vehicle again.

efrain F. on

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The combinient store owner should go over the contract, before leaving the store. I was renting the equipment for 24 hours. The contract was made for 12 hours without my knowledge. The equipment was assumed stolen. I was willing to pay $20 for 24 hours, $35 for 35 liles, and $15 for insurance. However, I was charged $130 on my card, without my permition or knowledge. I never got a receipt and paying more than expected put me in a bad position with other bills, wich I had to pay late fees. The charge is under despute with my bank. I felt like I was robed while moving. I'm not happy. I never had a problem with U-Haul, until I rented from a conbinient store. ??????

James G. on

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Dennis W. on

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Your representative was very helpful.

Monica W. on

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Carlos M. on

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very good experience . nice people .

tawandra J. on

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merna R. on

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This was the worst experience I have ever had with U-Haul the people working the counter there Very rude and do not explain anything with the customer can understand

Senita T. on

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rinku S. on

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WWE appreciate the great service from dollar depot.

ARTHUR B. on

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Store was disgusting, and the attendant was rude, with very little people skills.

bradley M. on

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Maxine M. on

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Representative/owner was not helpful. When I returned the vehicle I was on time and I told him the vehicle was outside could he have someone check it. I had a couple of empty boxes in the back of the vehicle and could I wait until my ride arrived. He told me don’t worry I know you are here, but then he charged me for an extra day because it looked like I was 30 minutes late with the vehicle. The vehicle was parked and I was standing in front of his shop. Would not recommend him to anyone, because he is deceitful!

alonzo C. on

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Contract paperwork was very confusing at first trying to get a confirmation to be successful,overall transition was ???? Ok ????

weikva S. on

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handie D. on

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susie R. on

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They charge $64 to my account and the receipt what's 55 so that's not consistent and I don't appreciate it I will no longer rent a U-Haul from a location like that I will go to the direct U-Haul myself for any other time I don't like being charged one price and receipt showing another that's not consistent and that's not professional that's pretty much robbery

David F. on

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Very nice people.

Matthew C. on

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Irritated by my recent experience with U-haul. I rented a 9ft cargo van. Vehicle was awesome. Brand new. Frank, with One-Dollar Depot was great. My need for a rental was unexpected and on a tight time window. Frank got me in and out. 30mins and 2miles later, returned the van as quickly as checked it out. Got my email bill via e-mail for $33...... The next day my account is charged $69.....

bruce G. on

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Sidey R. on

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bridgett M. on

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Laurie P. on

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I had a problem with my payment for additional days not going through when I tried to call to speak with them to tell him I would just pay the cash when I picked up what you want to drop off the truck I was told I had to speak with the manager they couldn't tell me how much I owed couldn't give you a number for customer service I was hung up on when I called back there was no answer at the facility at the dealership I was told the police for being called on me for what I don't know the customer service there was absolutely horrifying I've never had such a terrible experience in my life my building was set up incorrectly the incorrect equipment was listed on this paperwork I mean I'd like to go on and on and on it was absolutely horrible

wayne C. on

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Richard A. on

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after several rental from this location, the clerk recognizes me and is always very helpful.

esperanza M. on

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Alan S. on

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FRANK B. on

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excellent customer service.

Jason L. on

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KENNEDY C. on

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Stephen L. on

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Charles B. on

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Diego C. on

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Eduardo V. on

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I rented a van, that was very new and a very good condition. The only downside was a terrible piss smell inside the van. (But the van itself was very clean).

ken Z. on

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ken Z. on

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Latonjia S. on

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Everything was perfect and the salesman was very helpful and pleasant. I will definitely be using this location again when I rent a uhaul.

Magdaly R. on

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Cra B. on

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ken Z. on

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Romel C. on

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Bradley S. on

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Gordia B. on

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Charge my card twice.

Jodi B. on

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WAYNE C. on

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It is in an old store. But, the employee was excellent. It was very convenient and efficient. I'm glad it is there.

ARIENYZ P. on

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Rhea S. on

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The space fir belongings was not swept. There was a of dirt and what appeared to be hay. Other than that the place was friendly.

Ericka R. on

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Kevin C. on

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Christoph S. on

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ROBERT P. on

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Denise C. on

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But i was told that i would get a call from a mgr. Of Uhaul because the equipment that was rented never got used because it wasnt big enough and i got charge for service that wasnt used i still need to talk with someone about this matter.

JARED M. on

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Stephen K. on

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Owner was very friendly and helpful to make sure the rental was smooth and made sure I aware of the road side assistance number.

Lenny M. on

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Get rid of the one dollar depot location. You can call me if you need details of what happened. My name is Lenny Martinez.

MATT P. on

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Ricardo F. on

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Nicole S. on

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The return was easy being that I was under the impression I could drop it off anywhere!

Anita C. on

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debbie W. on

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SAM D. on

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JEHOAKIM V. on

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I made a reservation for a 26 ft truck. Arrived and was given a 20 ft truck. When asked why was told to take it or leave it. Called customer services and was told not much could be done. Ended driving an additional 35 miles due to having to small of a truck. I would like something done about this!!

MATT P. on

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excellent service by dollar depot over 10years. very friendly place to shop.

JAVIER F. on

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very good.