Excellent customer service. Only rated above average as it is not a full servoce Uhaul location but a general store with a rental counter.
Louis M
Customer Reviews for One Dollar Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They me to maintain trucks better. Trailer all the tire straps were ripped or cut. The engine on the truck was awful and idle at about 4000 rpm the whole trip. Ask they equipment needs maintenance
CHRISTOPHER RI have been dealing with this particular Uhaul Location for several years, Very professional and a excellent location for my Organization I am pleased with there service.
st. cFix your reservation system
Shane SWe were sent to an incorrect address. Having just come from the airport, we had no transportation to the other facility and the staff did nothing to help. In addition, they were extremely rude. The facility they sent us to had no tape or packing supplies and was very dirty. It was a very frustrating experience. We will never use UHaul again and will discourage any of our colleagues of using it.
FRED DKeep up the excellent service
PAUL KThank you 😊
Celina AGreat service. Made easy to puck up and return.
Nicole MGreat customer service!! Love this location and always come back to same location just because it feels like family!! Thanks dollar depot and Uhal !!!!
Omayra VQuick and easy.
CHARLES CFrank was very professional and friendly. I will recommend this location to my friends and family.
ERIKA RThis store owner is very friendly and helpful. Goes above and beyond to ensure total customer satisfaction. Would highly recommend this location to anyone
Paul KThey lack customer service and clarity on how to return the vehicle. I selected that i had trouble logging in when I dropped off the Uhaul. I took a picture of the gas. They indicated thst it was at an amount lower than what I dropped it off at.
EBONY EWhen I went to pick up the truck the guy told it was a quarter tank of gas it was a complete lie the truck was on E I had to put gas on the truck and return it with more than haft a tank I do need my gas reimbursement I took picture
ALDRITCH DCustomer service at this location is terrible.The guy I met there was like “I do not know anything about U haul, the key is in the box if you want it take it and call them”.Strange!
Timote GThe check in process was terrible and not clear on instructions..no staff around to help u. And the truck was falling apart. The truck shift gears did not work and the truck sounded like it was going to break know any minute
IVETTE RHire more people like the owner who runs this location.
PAUL KThe truck needs to be renewed and considering the high temperatures you can imagine how we went through it, 6 hours of suffering and considering the high temperatures you can imagine how we went through it, 6 hours of suffering
JULIO GRepresentative was very thorough and made sure all my questions were answered properly.
VALERIE WWasted 2 hours trying to get assistance had to pay an extra 150 dollars because the movers were waiting on me.
christian bFriendly and very helpful staff, made my rental experience smooth and easy! Thanks!
Julian ATruck had a flat tire and brakes need repair
Austin FWe were supposed to pick up in Winter Park but they did not leave a key. The customer service rebooked us 3 miles away and this very gentleman at One Dollar depot helped us with no notice at all. Small store but there is a helpful person there ready to help and had lots of truck.
Ronald BReduce the mileage price!!!
st. cGreat customer service
samantha RI did not have a reservation. Walked in and it was Very Very easy pick up and return. Thank you!
Timothy JFinal bill was incorrect. Uhaul rep was EXTREMELY RUDE
Susan GHave a worker on site who knows what they are doing hooking up a transport.
Jason SGo back to the original check in and check out process at U-Haul only locations. These offsite locations offer terrible customer service, and give no understanding to the process and take to long with handling multiple responsibilities.
Donna RCustomer service of the person who was renting out the vehicle was horrible. It was very much how fast can he get me out of his store (hurry up and buy type) I felt very rushed through the process for a truck that was supposed to cost $19 + $10 hand dolly, and $5 insurance somehow came out to be over $100 when he had me call on the phone to give my cc info instead of handling it in person. As someone who's not only a veteran but has also worked in rental sales, I feel like I was over charged and treated very rude with little help from the person working. Will 100% never recommend this location.
eustache mI strongly recommend this location,
Diorcy ONothing
Paul SThe guy at the $1 Depot UHaul was unprofessional, rude, irrational and racist... I called up to this location on Dec 31, around 10am, asking to extend my time with the truck I was renting. At first the guy told me he has to run my card to see if I qualify which sounded sketch from the get, while I’m telling him no don’t run my card, he runs it and I ask him to cancel it right away because now I’m dropping the truck off and don’t want to continue doing business at this point. I show up at 12 to drop the truck off, I go into the store and I tell him “I’m dropping the truck off, and you charged me for the extra day and I need a refund please” he then replied “the drop off box is outside and you can also talk to the U-haul guy outside” (a guy was cleaning the trucks) I tell him “How is it you can take money out of my account but refund it? That doesn’t sound right” He then became irate, starting yelling and cursing at me, flailing his arms around and then called me a racist slur! Very poor customer service, very unprofessional, is this what UHaul stand for? Worst experience I ever had with UHaul, I don’t think I could ever return with this experience.
Jharae CThe app is bugy and was the only issue with my rental experience. Location was great.
Scott BGood job
Petion DThe communication needs to be seamless at the location
Jonathan BVery good service
esperanza mThis location was absolutely fantastic. I had my original reservation at the Altamonte location and after being rudely turned away from there because they couldn't honor my reservation I was sent to this location. The reservation wasn't properly transferred but this location was able to make it work as quickly as possible. The man at the store was not only able to fix the reservation but also give me all of the information needed to get on the road. He was very informative and friendly.
Charlene VSales representative was fantastic. Great service and excellent equipment.
Dwayne GEXCELLENT EXPERIENCE!!
JOHN Kvery good attention
esperanza mHave more knowledge when helping the customer and to be more polite helpful.
Anita JUna horrible experiencia , no recomendaría a mas nadie rentar un uhual , mientras pueda evitar rentar uno lo haré , esta locación es una total porquería , personas hostiles
JOSE ROverall experience was positive. I would recommend this location for U-Haul rentals.
David DThe truck was filthy - debris in the back area, dashboard had a thick layer of dust (hasn't been wiped down from months and months), interior light stayed on while driving, driver's door was challenging to fully close, had trouble getting key to turn - worked after wrestling with position of steering wheel. Associate inside of store told me on Saturday to return it in a few days - mind you I had reserved it for seven days online.
Steven WEverything very good
esperanza mVery nice and accommodating in a short time. Truck was clean and process was smooth picking up and dropping off. If I need to rent a truck again, I'd gladly use this location!
Josh PThe guy who helped me at the location was very nice and quick . Thank you for your help
Elizabeth BTHE CHARGE TO MUCH
esperanza mNo problem, fast return, and close out.
MICHAEL FVery friendly service, easy to pre register online for quick check in/return!
Jennifer JEven received a call early that the truck was on site and could come anytime to pick up.Pick was easy, text with instructions to check truck was awesome. I was able to back the truck up toward the front door and the ramp to the front door. AWESOME loading and unloading. Drop off was even easier with email receipt. Thank You!!!!
Timothy J