I recently rented a U-Haul for my move, and overall the experience was decent but had some drawbacks. The truck was reliable and had plenty of room, which made the actual moving process much easier. The pickup experience was frustrating as I had to deal with two incompetent individuals who ignored me for the first 5 minutes of me showing up as they were too busy playing on their phones. It was also infuriating that I had to drive 45 mins to pickup my truck even though I requested my reservation in my town. They did give me free miles to cover that but having to waste my time there & back as well as having to spend even more money on that gas guzzling truck didn’t sit right with me. Overall, experience was okay & it got the job done minus some early hiccups.
Joseph H
Customer Reviews for One Stop Convenience LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off location was not clearly marked as a UHaul locaton. We pulled in due to the address and we then saw other U Haul trucks at the business. We turned in the keys to an employee who was outside the attendant's window. I was hoping for a receipt dated and timed as proof of the truck return, but was told that we were good to go. The personnel were friendly enough, but I was left concerned that I did not have proof of my truck return. After calling customer service, I was assured that my contract with U-Haul was completed.
Nancy HMy truck was not available and the check engine light was on on the truck
Becky NNo clear sign where to park the truck. Parked out front was asked to move to the backside of the building.
CODY SThe location was not a U-Haul business. The poor clerk was by himself, and was having issues with the website. It took us over an hour to get the truck, only to find out that the dollies and blankets we rented were not in the truck. Store clerk had none of the items. We drove across town to the real U-Haul business to get the items. We were 1-1/2 hours late. The loading crew was waiting. Next time we’re going to insist on dealing with an exclusive U-Haul location!
Jill LJust keep on doing what your doing and hopefully other's will take note and run there business better
Chad RThe truck was dirty and not loaded with my blankets and equipment when I picked it up. Once the teller got the truck keys he ended up starting the vehicle and locking the keys inside while it was running. I had to call road side assistance myself and waited over 3 hours at the gas station before help arrived and I was able to be on my way. Never rent from any place except an actual UHaul location.
Robert H