Customer Reviews for One Stop Mini Storage
(U-Haul Neighborhood Dealer)

346 reviews

271 SE Lechner St   Camas, WA 98607
(ATTENTION! You can still call us We're here to help! Rent anytime via 24/7)

(360) 216-0858

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 9:00 am - 3:00 pm
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(360) 216-0858

271 SE Lechner St
Camas, WA 98607
(ATTENTION! You can still call us We're here to help! Rent anytime via 24/7)

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 9:00 am - 3:00 pm
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

My experience was pleasant and extremely efficient. Your employees should be commended.

Dan R. 
Rating:
5.0

The truck was due for an oil change, which seems like a weird way to rent it out, but it ran fine and was perfectly adequate. The office manager was very friendly and helpful. The after hours return was pretty simple.

Tyreena M. 
Rating:
5.0

friendly counter person. Quick and easy to drop off

John G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Nice units........................... and grreat help.

George Z.  |  Overall Experience 
Rating:
5.0

Best storage unit I’ve ever rented! I had to store my stuff for nearly 2 years due to COVID remote work and I was so pleased with the facilities and staff at One Stop Mini Storage. I could not have asked for a better place to keep my belongings safe and sound!

Joe S.  |  Overall Experience 
Rating:
5.0

Would have stayed, but needed to upsize and timing was not the best. Had to move over longer timeframe into larger unit, otherwise would have stayed. Great location, convenient access and great staff. If need storage, this is a great place to use.

Terry E R.  |  Overall Experience 
Rating:
4.0

Only issue was not an issue with the location. I was told I had to rent the trailer for the 4 day minimum when I picked it up, but that a credit might be issued since I was not needing it that long. I did not need four days and returned on Saturday yet no credit was issued.

Steve H. 
Rating:
5.0

Everyone I talked to were professional and kind. My belongings stayed secure without any issues! Highly recommend this storage facility!! Thank you!

Randall C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Smooth and easy experience. Great customer service!

Chris H. 
Rating:
5.0

Best storage facility I’ve ever used! Staff very helpful and flexible!

Crystal A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karyn S. 
Rating:
4.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

My only complaint is the cost. I rented a cargo van for a few hours at $19.95. This price is extremely deceptive! At $1.08 per mile, my two hour rental of $19.95 went to almost $60 with tax. I then had to pay an additional $8 in gas. It is completely unreasonable to charge that high of a price per mile that does not include gas. Advertising a daily rate if $19.95 is very misleading as my total was almost 4 times that amount.

Connie B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Everyone was fabulous! Thank you so much 🙂

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Location and service when picking up was quick and straightforward. The online return feature is great and works pretty well for those with a smart phone.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JOE M. 
Rating:
5.0

Love the location, we have a storage unit there that we work out of so it's really convenient. Staff is really good, too!!

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Cara G.  |  Overall Experience 
Rating:
5.0

Very nice friendly person that checked us in, no changes necessary from our perspective!

James M. 
Rating:
5.0

Very helpful, professional and accommodating. The staff were quick and efficient.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

Include a lock or carry locks at the store

CRYSTAL A. 
Rating:
5.0

Extended hours

CRYSTAL A. 
Rating:
5.0

Great friendly service

TIMOTHY H. 
Rating:
4.0

The one me complaint that I have a that when I made the reservation I informed the person I spoke to that I needed a storage unit at the destination. I asked each representative that I spoke to after that if a unit had been reserved and the day that I was due to arrive at the destination, a unit still had not been reserved. Then they tried giving me a 4'x4' storage unit. Luckily the ladies at the destination weee able to find a slightly larger unit for me.

STEVEN W. 
Rating:
5.0

Desk person was very nice and efficient

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY T. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

It was a great experience

HILDA N. 
Rating:
4.0

Customer did not leave a comment.

SANDRA W. 
Rating:
4.0

Naomi was very helpful, courteous, and efficient. A pleasure to work with. She also handled the previous customer (before me) well especially when they tried to get her to throw in 'free' miles and other things right after she completed their contract. She has excellent customer skills.

THOMAS P. 
Rating:
1.0

Tried to drop off the trailer at 10:30 am. Nobody there. Called Uhaul and was directed to do the online drop off. Had to log in, take pics of the location and trailer. In the rain. At 10:30 am. Not cool.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

STORMY S. 
Rating:
5.0

Customer did not leave a comment.

CONNIE H. 
Rating:
5.0

Customer did not leave a comment.

JONNEL D. 
Rating:
5.0

Customer did not leave a comment.

IGOR Z. 
Rating:
3.0

Customer did not leave a comment.

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

Dan M.  |  Overall Experience 
Rating:
5.0

This pickup location was changed three times after I ordered it and then I had to pick it up later than I needed. When asked what about Portland I was told they couldn't check that.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Alexandru G. 
Rating:
5.0

Customer did not leave a comment.

Gayle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Great experience all the way around. Appreciate houru services.

SHAELEE C. 
Rating:
5.0

Great job.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Cameron D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Great customer service

David N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Made drop off easy and convenient

CORY M. 
Rating:
5.0

Customer did not leave a comment.

DONAL JASON R. 
Rating:
4.0

They can't provide me a receipt

Abu S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

CARISSA D. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
4.0

Customer did not leave a comment.

JIN HYUNG P. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

DAVID JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

My customer experience with One-Stop Mini Storage was exemplary. Cassie and her staff were nothing but warm, helpful, and always went the extra mile. There were a few times they accommodated me when they did not have to. You don’t expect that from a “storage facility”. I would absolutely use them again and recommend their services. Thank you for the amazing customer experience. Hard to find these days.

Autumn M.  |  Overall Experience 
Rating:
5.0

Amazing experience! I returned a 20' truck and they checked me out of there within 10 minutes with no hassles. Excellent customer service!

STEVEN WILLIAM C. 
Rating:
3.0

Attendant was nice. Truck was almost 45 minutes to 1 hour late. I wouldn't have minded if I wasn't in a time crunch which is why I booked for the time I had.

KIMBERLY LYNN A. 
Rating:
5.0

Customer did not leave a comment.

Ryker P. 
Rating:
5.0

She was very pleasant and knowledgeable. Very professional.

Thomas M. 
Rating:
5.0

This is an awesome Storage Place! Thanks Cassie for all your help!

Linda A.  |  Overall Experience 
Rating:
5.0

Cassie was wonderful to work with. She went above and beyond to make everything work out!

LINDA A. 
Rating:
5.0

Excellent service, very clean units.

Paul S.  |  Overall Experience 
Rating:
5.0

Just moved out bc out expenses. We plan to use this storage again when we need

Julie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

MILES G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

kulvinder S. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
4.0

Very happy that employee wore her mask.

James F. 
Rating:
5.0

Great service! Thank you!

Vivianne M. 
Rating:
5.0

Perfect, everything was perfect.

Diana B. 
Rating:
5.0

Customer did not leave a comment.

STACY G. 
Rating:
5.0

Customer did not leave a comment.

DEVON A. 
Rating:
5.0

Customer did not leave a comment.

Lydia L. 
Rating:
5.0

Customer did not leave a comment.

CASEY R. 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Happy with service. Great job.

Michael D. 
Rating:
5.0

smooth transaction, will certainly recommend

DAVID R. 
Rating:
2.0

See comments on previous survey. Drop-off process had big flaws. But Kaylin (staff on site) was amazing and got us through the process. She was the game saver!

Lisa B. 
Rating:
2.0

The site was small and clean. But I tried to call multiple times for guidance in dropping off the truck. No answer and no return call. We should not have pulled in where we did. Needed to be a half block down but there was no guidance or signage to direct us. Kaylyn (staff on site) saved the day by helping us get the truck and trailer to the right place. But it was VERY stressful due to the lack of guidance or any return call.

lisa D. 
Rating:
3.0

Honestly, I think the entire business model of u haul is based on deception. The fact that you plaster $20 all over your trucks and your website, when a round trip into town costs $70? Plus, the trucks never have full tanks, so even if you go to the gas station, if you guess wrong you get stuck paying for extra gas at inflated prices. It's a racket, and I will only use u haul as a last resort.

Jake K. 
Rating:
5.0

We tried to use the self checkout Uhaul app and it went horribly, but the building manager at this location, I think her name was Cassie, was awesome. She kept in constant contact with me, helped me navigate my way through the app, and made sure we were able to get our move done. I cannot recommend the app, but I do definitely recommend this location. They were very helpful.

Joe S. 
Rating:
1.0

Actually care about your customer! Instead of just passing them off to corporate, tell them where the truck is parked and what the gate code is.. if you are too lazy to actually be on site! The virus is a weak excuse! You couldve done a lot more to help the situation! Instead I sat on the phone for 1 hr and 50 minutes! Total bs! Then I got to enjoy a nice goose chase all around your property! You suck!

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Linh V. 
Rating:
5.0

Nice dropoff

Mario L. 
Rating:
5.0

Communication over the phone was not clear. Had much better luck getting exactly what I needed by stopping at the Camas office and speaking with the nice girl behind the counter.

Sheila H. 
Rating:
3.0

Customer did not leave a comment.

Gary C. 
Rating:
1.0

Without notifying us they moved our reservation...in turn we had to drive further and pay more. Plus we showed up to where our reservation stated and then was informed we were in the wrong location. Unacceptable.

Steven S. 
Rating:
5.0

Such wonderful people to help onsite. Appreciate the great customer service! Thank you!

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Marcia W. 
Rating:
5.0

Customer did not leave a comment.

Gayle H. 
Rating:
5.0

Customer did not leave a comment.

Martha L. 
Rating:
5.0

personnel. Very nice person ate the counter. I complimented her work and she replied that it's a very nice place to work.

Karon A. 
Rating:
5.0

Shelly (the manager) is so nice, friendly and caring! She made my whole moving experience a pleasant one! The facility is spotless and the units are well kept too. I highly recommend One Stop Mini

Cindy (Cerina) B.  |  Reservation 
Rating:
5.0

Thank you

WAYNE H.  |  Overall Experience 
Rating:
5.0

nicole did an outstanding job

Robert N.  |  Overall Experience 
Rating:
4.0

Very friendly employees. Always able to answer questions. Good attitude. Very clean.

Nicole S.  |  Overall Experience 
Rating:
5.0

When I reserved the usual and storage unit on line it said I would get 1 month free of storage I never got anything for that?

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top