Everything was great except the parking
Richard B
Customer Reviews for One Stop Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul has always been a fantastic company in all aspects. Thank You
Karl B | Overall ExperienceThe app is absolutely horrible. I wasn’t able to use it for pickup, and had to do the return process three times because it kept resetting. It was freezing and raining, and I had to keep running around in the rain taking pictures of the truck.
Amber HPositive experience, as always. Courteous customer service.
Andrey SAbsolutely FABULOUS customer service!!!! Thank you Tim!!!! Peg
Peggy HAlways very helpful and friendly.
Sandie C | Overall ExperienceI cannot think of a thing.
Denise GI also love that my rate never changed . A+
Brian W | Overall ExperienceLocation is conveniently located for us. Staff was friendly and knowledgeable. The van interior was actually pretty dirty but it ran well, so I answered Yes to above question. :-)
Dino IVery friendly and easy process. Thank you!
Owen SThey offered me a discount to return the Uhaul to a location farther than my destination, and then later charged me more money for miles, so I ended up spending more money over all in gas. Uhaul is a scam and charges way to much money. What a rip off.
Erin BVery friendly and fast service.
mary ODropped the trailer off after hours. Clean and well kept center.
Michael TGreat moving in. Fantastic stay. Easy moving out. Wonderful!
Connor R | Overall ExperienceNaomi, Is the best. We rent here 2 to 3 times a week. It's because of her friendliness, professionalism and caring. Thank You Home Town Furniture
Terie TMake sure the windshield is clean both inside and out. There was so much dirt and film on the INSIDE of the windshield that when the sun would hit at certain angles I could not see through the windshield at all. And even through it didn't affect my driving the dash was filthy as well. It was also the most uncomfortable vehicle I've ever driven. The only reason I'm rating higher than poor is because it DID still get the job done.
Randy SWe rent from this location twice a week. I wish they would keep a 15ft At this location. Everything else is great. Naomi Who rents to us is very professional and a pleasure to work with.
Terie TWe rent here 2 times a week. They are the best. Do glad they are there for us.
Terie TThe remote process is tenuous. They vehicle was parked in a way that made it impossible to get it out of the spot, it was dark and you had to vouch for condition of vehicle in the dark. The APP didn't work easily, kept having to go in and out to get it to complete. Original location I was to pick up from, even though I called location and confirmed, ended up not being available, wasted an hour of my time when I didn't have it to spare. Created more stress than I needed. Not sure I would ever do this again.
Marianne KThank you!
Todd SFor a first time uhaul user this was a great idea cpierence the online reservation was a huge help and loved being able to upload everything online
Desiree BGreat customer service!
Charles EMy experience was pleasant and extremely efficient. Your employees should be commended.
Dan RThe truck was due for an oil change, which seems like a weird way to rent it out, but it ran fine and was perfectly adequate. The office manager was very friendly and helpful. The after hours return was pretty simple.
Tyreena Mfriendly counter person. Quick and easy to drop off
John GNice units........................... and grreat help.
George Z | Overall ExperienceBest storage unit I’ve ever rented! I had to store my stuff for nearly 2 years due to COVID remote work and I was so pleased with the facilities and staff at One Stop Mini Storage. I could not have asked for a better place to keep my belongings safe and sound!
Joe S | Overall ExperienceWould have stayed, but needed to upsize and timing was not the best. Had to move over longer timeframe into larger unit, otherwise would have stayed. Great location, convenient access and great staff. If need storage, this is a great place to use.
Terry E | Overall ExperienceOnly issue was not an issue with the location. I was told I had to rent the trailer for the 4 day minimum when I picked it up, but that a credit might be issued since I was not needing it that long. I did not need four days and returned on Saturday yet no credit was issued.
Steve HEveryone I talked to were professional and kind. My belongings stayed secure without any issues! Highly recommend this storage facility!! Thank you!
Randall C | Overall ExperienceSmooth and easy experience. Great customer service!
Chris HBest storage facility I’ve ever used! Staff very helpful and flexible!
Crystal A | Overall ExperienceMy only complaint is the cost. I rented a cargo van for a few hours at $19.95. This price is extremely deceptive! At $1.08 per mile, my two hour rental of $19.95 went to almost $60 with tax. I then had to pay an additional $8 in gas. It is completely unreasonable to charge that high of a price per mile that does not include gas. Advertising a daily rate if $19.95 is very misleading as my total was almost 4 times that amount.
Connie BEveryone was fabulous! Thank you so much 🙂
Brad BLocation and service when picking up was quick and straightforward. The online return feature is great and works pretty well for those with a smart phone.
Michael BLove the location, we have a storage unit there that we work out of so it’s really convenient. Staff is really good, too!!
Jason BVery nice friendly person that checked us in, no changes necessary from our perspective!
James MVery helpful, professional and accommodating. The staff were quick and efficient.
DONALD SInclude a lock or carry locks at the store
CRYSTAL AExtended hours
CRYSTAL AGreat friendly service
TIMOTHY HThe one me complaint that I have a that when I made the reservation I informed the person I spoke to that I needed a storage unit at the destination. I asked each representative that I spoke to after that if a unit had been reserved and the day that I was due to arrive at the destination, a unit still had not been reserved. Then they tried giving me a 4’x4’ storage unit. Luckily the ladies at the destination weee able to find a slightly larger unit for me.
STEVEN WDesk person was very nice and efficient
JOHN RIt was a great experience
HILDA NNaomi was very helpful, courteous, and efficient. A pleasure to work with. She also handled the previous customer (before me) well especially when they tried to get her to throw in 'free' miles and other things right after she completed their contract. She has excellent customer skills.
THOMAS PTried to drop off the trailer at 10:30 am. Nobody there. Called Uhaul and was directed to do the online drop off. Had to log in, take pics of the location and trailer. In the rain. At 10:30 am. Not cool.
Aaron GThis pickup location was changed three times after I ordered it and then I had to pick it up later than I needed. When asked what about Portland I was told they couldn't check that.
DAVID BGreat experience all the way around. Appreciate houru services.
SHAELEE CGreat job.
Anthony MGreat customer service
David NMade drop off easy and convenient
CORY MThey can’t provide me a receipt
Abu SMy customer experience with One-Stop Mini Storage was exemplary. Cassie and her staff were nothing but warm, helpful, and always went the extra mile. There were a few times they accommodated me when they did not have to. You don’t expect that from a “storage facility”. I would absolutely use them again and recommend their services. Thank you for the amazing customer experience. Hard to find these days.
Autumn M | Overall ExperienceAmazing experience! I returned a 20' truck and they checked me out of there within 10 minutes with no hassles. Excellent customer service!
STEVEN WAttendant was nice. Truck was almost 45 minutes to 1 hour late. I wouldn't have minded if I wasn't in a time crunch which is why I booked for the time I had.
KIMBERLY LShe was very pleasant and knowledgeable. Very professional.
Thomas MThis is an awesome Storage Place! Thanks Cassie for all your help!
Linda A | Overall ExperienceCassie was wonderful to work with. She went above and beyond to make everything work out!
LINDA AExcellent service, very clean units.
Paul S | Overall ExperienceJust moved out bc out expenses. We plan to use this storage again when we need
Julie D | Overall ExperienceShelly (the manager) is so nice, friendly and caring! She made my whole moving experience a pleasant one! The facility is spotless and the units are well kept too. I highly recommend One Stop Mini
Cindy ( | ReservationThank you
WAYNE H | Overall Experiencenicole did an outstanding job
Robert N | Overall ExperienceVery friendly employees. Always able to answer questions. Good attitude. Very clean.
Nicole S | Overall ExperienceWhen I reserved the usual and storage unit on line it said I would get 1 month free of storage I never got anything for that?
Privacy R | First Impressions