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Broderick M | Overall Experience
Customer Reviews for One Stop Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Though the equipment was clean, there was a strong smell when it was opened. It needed to be aired out.
CHING HGreat service. Thank you.
STEFAN KI wouldn't recommend U-Haul to my worst enemy!
PAUL HMy customer service gal was so great! She made the process quick and easy :) A+++
KIMBERLEY TYour storage facility is well maintain and your staff pleasant to deal with. My stay was much longer than anticipated due problems with building a new home. Thank you.
Constance M | Overall ExperienceSo helpful!!!
ALEXA HThe only complaint is that driveway getting in and out of the facility is so narrow only one vehicle can pass. So if some is coming in while someone is going out. One either has to back out into the street or try and back a trailer into a tiny parking lot.
BENJAMIN WTruck was ready and waiting for me. Warmed up and good to go when I arrived at my appointment time. No notes really.
RONALD WDoor stuck in open position. Very hard to open door as well.
MICHAEL CI had a great experience with this location . I cannot think of anything that could be improved.
RONALD PExcellent As usual... Thank You Tim...
CASEY STim is the Best. He is always making sure that he has the equipment we need to run our business efficiently. This is the only Uhaul location we look to for our business needs. We also recommend them to our customers... Thanks Tim
CASEY SAlways very friendly and helpful.
Sandie C | Overall ExperienceWorker (owner?) was extremely hospitable. We were running late and he stayed a few minutes after closing to ensure we had our equipment. Impressive and quick service!
Brooke HTim is the best. He makes it easy to rent here. We won't go to any other location. If he doesn't have what we need we wait until he does. 10 star for Tim
Terie TMy problem is with u haul they changed both pick up location and drop location Added extra hour to the day. Not sure why I agree to location and you change it
Philip YFriendly, courteous employee.
tom wEverything was great except the parking
Richard BU-Haul has always been a fantastic company in all aspects. Thank You
Karl B | Overall ExperienceThe app is absolutely horrible. I wasn’t able to use it for pickup, and had to do the return process three times because it kept resetting. It was freezing and raining, and I had to keep running around in the rain taking pictures of the truck.
Amber HPositive experience, as always. Courteous customer service.
Andrey SAbsolutely FABULOUS customer service!!!! Thank you Tim!!!! Peg
Peggy HAlways very helpful and friendly.
Sandie C | Overall ExperienceI cannot think of a thing.
Denise GI also love that my rate never changed . A+
Brian W | Overall ExperienceLocation is conveniently located for us. Staff was friendly and knowledgeable. The van interior was actually pretty dirty but it ran well, so I answered Yes to above question. :-)
Dino IVery friendly and easy process. Thank you!
Owen SThey offered me a discount to return the Uhaul to a location farther than my destination, and then later charged me more money for miles, so I ended up spending more money over all in gas. Uhaul is a scam and charges way to much money. What a rip off.
Erin BVery friendly and fast service.
mary ODropped the trailer off after hours. Clean and well kept center.
Michael TGreat moving in. Fantastic stay. Easy moving out. Wonderful!
Connor R | Overall ExperienceNaomi, Is the best. We rent here 2 to 3 times a week. It's because of her friendliness, professionalism and caring. Thank You Home Town Furniture
Terie TMake sure the windshield is clean both inside and out. There was so much dirt and film on the INSIDE of the windshield that when the sun would hit at certain angles I could not see through the windshield at all. And even through it didn't affect my driving the dash was filthy as well. It was also the most uncomfortable vehicle I've ever driven. The only reason I'm rating higher than poor is because it DID still get the job done.
Randy SWe rent from this location twice a week. I wish they would keep a 15ft At this location. Everything else is great. Naomi Who rents to us is very professional and a pleasure to work with.
Terie TWe rent here 2 times a week. They are the best. Do glad they are there for us.
Terie TThe remote process is tenuous. They vehicle was parked in a way that made it impossible to get it out of the spot, it was dark and you had to vouch for condition of vehicle in the dark. The APP didn't work easily, kept having to go in and out to get it to complete. Original location I was to pick up from, even though I called location and confirmed, ended up not being available, wasted an hour of my time when I didn't have it to spare. Created more stress than I needed. Not sure I would ever do this again.
Marianne KThank you!
Todd SFor a first time uhaul user this was a great idea cpierence the online reservation was a huge help and loved being able to upload everything online
Desiree BGreat customer service!
Charles EMy experience was pleasant and extremely efficient. Your employees should be commended.
Dan RThe truck was due for an oil change, which seems like a weird way to rent it out, but it ran fine and was perfectly adequate. The office manager was very friendly and helpful. The after hours return was pretty simple.
Tyreena Mfriendly counter person. Quick and easy to drop off
John GNice units........................... and grreat help.
George Z | Overall ExperienceBest storage unit I’ve ever rented! I had to store my stuff for nearly 2 years due to COVID remote work and I was so pleased with the facilities and staff at One Stop Mini Storage. I could not have asked for a better place to keep my belongings safe and sound!
Joe S | Overall ExperienceWould have stayed, but needed to upsize and timing was not the best. Had to move over longer timeframe into larger unit, otherwise would have stayed. Great location, convenient access and great staff. If need storage, this is a great place to use.
Terry E | Overall ExperienceOnly issue was not an issue with the location. I was told I had to rent the trailer for the 4 day minimum when I picked it up, but that a credit might be issued since I was not needing it that long. I did not need four days and returned on Saturday yet no credit was issued.
Steve HEveryone I talked to were professional and kind. My belongings stayed secure without any issues! Highly recommend this storage facility!! Thank you!
Randall C | Overall ExperienceSmooth and easy experience. Great customer service!
Chris HBest storage facility I’ve ever used! Staff very helpful and flexible!
Crystal A | Overall ExperienceMy only complaint is the cost. I rented a cargo van for a few hours at $19.95. This price is extremely deceptive! At $1.08 per mile, my two hour rental of $19.95 went to almost $60 with tax. I then had to pay an additional $8 in gas. It is completely unreasonable to charge that high of a price per mile that does not include gas. Advertising a daily rate if $19.95 is very misleading as my total was almost 4 times that amount.
Connie BEveryone was fabulous! Thank you so much 🙂
Brad BLocation and service when picking up was quick and straightforward. The online return feature is great and works pretty well for those with a smart phone.
Michael BLove the location, we have a storage unit there that we work out of so it’s really convenient. Staff is really good, too!!
Jason BVery nice friendly person that checked us in, no changes necessary from our perspective!
James MVery helpful, professional and accommodating. The staff were quick and efficient.
DONALD SInclude a lock or carry locks at the store
CRYSTAL AExtended hours
CRYSTAL AGreat friendly service
TIMOTHY HThe one me complaint that I have a that when I made the reservation I informed the person I spoke to that I needed a storage unit at the destination. I asked each representative that I spoke to after that if a unit had been reserved and the day that I was due to arrive at the destination, a unit still had not been reserved. Then they tried giving me a 4’x4’ storage unit. Luckily the ladies at the destination weee able to find a slightly larger unit for me.
STEVEN WDesk person was very nice and efficient
JOHN RIt was a great experience
HILDA NNaomi was very helpful, courteous, and efficient. A pleasure to work with. She also handled the previous customer (before me) well especially when they tried to get her to throw in 'free' miles and other things right after she completed their contract. She has excellent customer skills.
THOMAS PMy customer experience with One-Stop Mini Storage was exemplary. Cassie and her staff were nothing but warm, helpful, and always went the extra mile. There were a few times they accommodated me when they did not have to. You don’t expect that from a “storage facility”. I would absolutely use them again and recommend their services. Thank you for the amazing customer experience. Hard to find these days.
Autumn M | Overall ExperienceThis is an awesome Storage Place! Thanks Cassie for all your help!
Linda A | Overall ExperienceExcellent service, very clean units.
Paul S | Overall ExperienceJust moved out bc out expenses. We plan to use this storage again when we need
Julie D | Overall ExperienceShelly (the manager) is so nice, friendly and caring! She made my whole moving experience a pleasant one! The facility is spotless and the units are well kept too. I highly recommend One Stop Mini
Cindy ( | ReservationThank you
WAYNE H | Overall Experiencenicole did an outstanding job
Robert N | Overall ExperienceVery friendly employees. Always able to answer questions. Good attitude. Very clean.
Nicole S | Overall ExperienceWhen I reserved the usual and storage unit on line it said I would get 1 month free of storage I never got anything for that?
Privacy R | First Impressions