Customer Reviews for One Stop Mini Storage

My customer experience with One-Stop Mini Storage was exemplary. Cassie and her staff were nothing but warm, helpful, and always went the extra mile. There were a few times they accommodated me when they did not have to. You don’t expect that from a “storage facility”. I would absolutely use them again and recommend their services. Thank you for the amazing customer experience. Hard to find these days.

Amazing experience! I returned a 20' truck and they checked me out of there within 10 minutes with no hassles. Excellent customer service!

Attendant was nice. Truck was almost 45 minutes to 1 hour late. I wouldn't have minded if I wasn't in a time crunch which is why I booked for the time I had.

She was very pleasant and knowledgeable. Very professional.

This is an awesome Storage Place! Thanks Cassie for all your help!

Cassie was wonderful to work with. She went above and beyond to make everything work out!

Excellent service, very clean units.

Just moved out bc out expenses. We plan to use this storage again when we need

Very happy that employee wore her mask.

Great service! Thank you!

Perfect, everything was perfect.

Happy with service. Great job.

smooth transaction, will certainly recommend

See comments on previous survey. Drop-off process had big flaws. But Kaylin (staff on site) was amazing and got us through the process. She was the game saver!

The site was small and clean. But I tried to call multiple times for guidance in dropping off the truck. No answer and no return call. We should not have pulled in where we did. Needed to be a half block down but there was no guidance or signage to direct us. Kaylyn (staff on site) saved the day by helping us get the truck and trailer to the right place. But it was VERY stressful due to the lack of guidance or any return call.

Honestly, I think the entire business model of u haul is based on deception. The fact that you plaster $20 all over your trucks and your website, when a round trip into town costs $70? Plus, the trucks never have full tanks, so even if you go to the gas station, if you guess wrong you get stuck paying for extra gas at inflated prices. It's a racket, and I will only use u haul as a last resort.

We tried to use the self checkout Uhaul app and it went horribly, but the building manager at this location, I think her name was Cassie, was awesome. She kept in constant contact with me, helped me navigate my way through the app, and made sure we were able to get our move done. I cannot recommend the app, but I do definitely recommend this location. They were very helpful.

Actually care about your customer! Instead of just passing them off to corporate, tell them where the truck is parked and what the gate code is.. if you are too lazy to actually be on site! The virus is a weak excuse! You couldve done a lot more to help the situation! Instead I sat on the phone for 1 hr and 50 minutes! Total bs! Then I got to enjoy a nice goose chase all around your property! You suck!

Nice dropoff

Communication over the phone was not clear. Had much better luck getting exactly what I needed by stopping at the Camas office and speaking with the nice girl behind the counter.

Without notifying us they moved our reservation...in turn we had to drive further and pay more. Plus we showed up to where our reservation stated and then was informed we were in the wrong location. Unacceptable.

Such wonderful people to help onsite. Appreciate the great customer service! Thank you!

personnel. Very nice person ate the counter. I complimented her work and she replied that it's a very nice place to work.

helpful and pleasant staff

Cassie was great to work with. Will be happy to use your location in the future.

Great service and the customer service was exceptional thank you for all the help

Check out woman was great!

Great store

Check in and check out were easy. Highly recommend the insurance.

Cassie was great, exceptional customer service! Thank you for helping take the stress out of moving.

Honestly this is the BEST location I have ever returned equipment to AND now rented from. I wish other locations were held to your standards. Thank you for making that part of my move the easiest!!! My first experience was the return of equipment this summer upon helping my mom move across the state. It was a nightmare from the start at the origin from another U-Haul location in WA state. When I arrived to my destination Cassie was simply amazing and honestly gave me faith with the U-Haul name once again. When it was time for me to move this past week I knew exactly the location I wanted to rent from and return to. I would highly recommend this location!!!! And a shout out the the lady (sorry I didn't get your name) who was being trained- great job!!

Nothing. Everything was quick, friendly and smooth!

Have equipment there for customers . I had to drive an hour to pick up the transport from where I needed it. I was in Sandy Or and had to drive to Camas WA to get the trailer and take it back to Sandy to use it. Very out of the way and I had just drove 400 miles to get to Sandy.

Easy pezy.

Nothing!

Cassie, the site manager at One Stop Ministorage in Camas WA, is an absolutely fantastic representative and really went the extra mile to make our U-Haul experience well beyond what we expected!!

Manager was amazing! Such a down to earth person, if I ever need a uhaul again, I will 100% rent through this storage site.

Cassie Asleson was great to work with! She is very customer-focused. Because of the outstanding service I received from Cassie, I will return to this location for future truck rentals.

Really helpful staff at this location

One tire was way low. I had to fill, and add air to all tires.

Cassie did an amazing job! She is amazing and is very service oriented.

Cassie was knowledgeable and easy to work with.

Cassie was a god send, she took care of us better than any other associate ever has. She was very personable and helpful. I have already recommended her to a few friends. Thanks so much Cassie, you rock.

Not a thing Excellent experience Top Shelf Will use U-haul again next month and making my reservation soon.

Cassie was so helpful, polite and quick to get things done! Outstanding customer service ! Will definitely come back to this location to rent my next uhaul!

The on site manager was a pleasure to deal with. She was very friendly and helpful.

Forgive me for not remembering your name but I would like to say I appreciate all the help I received turning in the uhaul I rented from Kennewick. The destination was night and day compared to where I got the truck from. I was given a truck with undocumented dents and spilled juice in it...which shouldn't be your problem to deal with. I did leave the UHaul I rented from a scathing review but would like to praise you for your help! I definitely recommend this location! Thank you for turning a bad ordeal into a pleasant one at the receiving end! Kudos to you and your excellent customer service!

Cassie is wonderful, great customer service. And the bathroom is so clean, spotless. Please tell her how nice that was to see.

Cassie is amazing. She is so great at customer service!

Great people and great service!

Nothing. I am sorry I do not remember her name but she was amazing. Friendly, knowledgeable, willing to help any way she could. We will be using this facility again in the near future.

What a great experience at the drop off location, i was worried about the problems i had at pickup location, but the lady was over the top helpful and very knowledgeable about the entire process! 10 out of 10 for drop off location and personal

The woman working the rental was amazing. She is incredibly friendly, polite, and knowledgeable. Her attitude and willingness to help was above and beyond. She was caring and kind and I'm so glad I was able to have this experience.

The worker Cassie is a joy to work with, I will return

Shellie was the epitome of customet service all throughout of truck rental and storage unit experience!!!

Amazing customer service from Cassie. This is the only place I will rent a truck or get a storage unit.

Shelly (the manager) is so nice, friendly and caring! She made my whole moving experience a pleasant one! The facility is spotless and the units are well kept too. I highly recommend One Stop Mini

Shelly was a hoot very energetic and was very helpful on the hook up of the motorcycle trailer, one of the best employees I've seen there.

Great staff. They were so nice and caring

It took over 2.5 hours to get a uhaul rented not because of the staff because the system was having troubles. On top of that I went and returned it today and saw on my bank statement I was charged double.

The agent Deserie was very awesome very helpful. At the pick up location front desk agent had to contact main reservation do to the fact of your computer would not access need to upgrade computers to make it easier on your agents

Thank you

nicole did an outstanding job

Very friendly employees. Always able to answer questions. Good attitude. Very clean.