Customer Reviews for One Stop For Services LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

The location is a gas station that is rundown. When going to the counter. It smells bad inside. The staff were not very friendly or helpful. The were way behind on the trucks as keep up with other patrons was more important. One person behind the counter trying to assist everyone was not efficient. The location was did not feel like a safe environment.

Rating:

3.0

Arrived at 12 noon, took roughly another 30 minutes for the clerk to finish processing my rental due to his being the only person at the location waiting on customer for gas, lottery, etc.

Rating:

1.0

The return agent was extremely rude and confrontational. Was returning the dolly to the location and he immediately started an argument by yelling at me. He was extremely unprofessional cursing at and around other customers.

Rating:

5.0

Everything went smooth and I was processed, paid and departed in 10-13 minutes. Great service with friendly rep.

Rating:

2.0

I found the app to be very cumbersome to use. After going through all the verifications, my identity could not be verified (even though I took the required headshot and uploaded the front and back of my license.) My reservation was cancelled. Fortunately I was able to rebook but it was a lot of extra work and made me late for picking up the furniture that I was renting the Uhaul for. The gas station employee who gave me the key was fine. That part of the experience was to be expected. But the actual experience of engaging with Uhaul via the reservation system/app was very annoying.

Rating:

1.0

This is a terrible location in an area of Baltimore that did not feel at all safe. It was difficult to know where to leave the truck, it was self-serve only and there was no keybox to leave the keys in so we had to go in the convenience store and wait in line to return them -- and then we were not sure that we had done the right thing. The attendant was behind bullet proof glass. It was not at ALL welcoming.

Rating:

5.0

Great customer service, great experience everything

Rating:

2.0

The vehicle was beat up and muddy before my use, there was also water in the Box of the truck, and wet cardboard boxes as well as some sort of cover. I actually wouldn’t minds dome sort of refund.

Rating:

5.0

I got the vehicle through the app and it asked that I take photos of absolutely EVERYTHING!!! WHICH I DID. My trip wasn't even 5 miles but when I brought it back , I was slapped with a47.85 bill! Preposterous!! I asked to see the odometer and gas tank that I had taken and sent photos of. Mysteriously, they couldn't be seen or sent to me. Not only that, they just charged my card another 2.81 for absolutely nothing!! Of course I'm gonna call but just watch out people. Holiday scams are all around us!!!

Rating:

2.0

Make sure that the truck is clean and has gas in it.

Rating:

1.0

Customer service was poor, the guy at the window got mad because I wanted a receipt and he threw the key back at me he should be retrained

Rating:

3.0

The guy was not friendly. It was hard to tell where to drop the keys, no box, finally he said he could take them.

Rating:

3.0

They didn't have what I ordered and I had to wait. Not good business.

Rating:

1.0

Over charge for mile I didn’t use

Rating:

2.0

The U-Haul pick up and drop off experiences were bad. U-Haul changed both locations on us without making it clear this was (1) a possibility or (2) notifying us. An agent verbally confirmed a drop off location which was then changed on us. Absolutely abysmal experience. Customer service was rude and unhelpful.

Rating:

4.0

Things happen on worksites and with tasks and jobs things don’t always go according to plan. I feel like you need to make it easier and cheaper if not to extend the time required to get your task done. I don’t think I should’ve had to pay so much extra money just to keep it a little longer.

Rating:

1.0

This experience was absolutely awful! I have used U-Haul many times in the past and this has been my worst experience. The app didn't work, customer service by phone or in-person was not helpful. I don't know if I will ever use your company again. I'm not the kind of person who does Yelp, but I will this time.

Rating:

1.0

I didn’t like their process. I wanted to switch to another vehicle but was told they did not have any available even though I saw plenty vehicles that I wanted. When I brought the van back I had to scan a barcode and take pictures of the van myself. This is a service that is usually performed by the staff. I will not use this location in the future.

Rating:

1.0

This place is a a scam . The U haul transmission is slipping . The odometer that read the miles go blank while You drive then pop on its rigged please do yourself a favor and NEVER RENT FROM HERE. this location is a gas station . Not sure if the world will see this because the only keep the good reviews so they can continue to scam ppl my fellow American this place is a HELL NO!!!!! I DONT WRITE REVIEWS BUT MY BANK ALERTED ME THEY TOOK MORE MONEY OUT OF MY ACCOUNT 20.00rental turned into 109.00 .. and they can’t even explain how . Yall save yall self’s don’t do it ..

Rating:

4.0

The gas was on E. I mistakenly said it was on 3/4 and could not correct it. So when I returned the truck, the app wanted to charge my $60 for fuel.

Rating:

2.0

As for us, our experience with you was not good. Here are companies that gave us better prices

Rating:

1.0

The customer service was horrible .. truck was filthy and smelly

Rating:

5.0

I think the location needs someone there to help with U-Haul transactions. I had to take my own photos of the truck and I didn't know what I was doing. I paid for a dolly and I didn't receive a dolly.

Rating:

1.0

It was a drop off - small dirty store with a guy behind some large plastic shielded window that I simply gave the key to.

Rating:

5.0

Customer service was great he was very helpful and to no time getting me setup and same with returning he definitely made it a breeze would recommend 10 times over

Rating:

4.0

I was able to order furniture blankets and a flat furniture dolley, but this location only offers utility dolleys. So, my issue was with the app not recognizing the limited offering. I was refunded for both items that were unavailable. So, the customer service at the location was good.

Rating:

1.0

There were roaches in the truck. So uncomfortable to move my things. Hoping and praying that they didn’t get into my things. I had no choice in my situation but to use this truck. I should have went somewhere else.

Rating:

1.0

It was a homeless person sleeping in the back of the truck I rented the truck smelled really bad

Rating:

3.0

I wasn't there exactly on time and my reservation was canceled. I wasn't told that if I wasn't there exactly at the time of my reservation that everything would be thrown out. I also wasn't even called or texted to ask if I was coming or notified as a matter of fact to let me know, "Just to let you know, it's been X amount of time so since you aren't here, your reservation is canceled". I figured being slightly late was only cutting into the time I had reserved the truck for. This lack of communication and guidelines should be adjusted on the forms and website to make it abundantly clear, and let your customers know they need to be there within X amount of minutes of their reservation. And if they don't arrive, you should at least contact them to let them know the reservation has been canceled. I then had to restart the entire process over. The person running the gas station/UHaul didn't know how to process a new order for UHaul. They are used to everything being checked in online, so they had to call someone and have them walk them through it. It took a very long time and it needed to be done in between him checking out customers from the gas station because he was the only one working for both businesses. I ended up being there for a very long time and was late for my next appointment. It was overall frustrating.

Rating:

3.0

Its was ok

Rating:

4.0

The service was pleasant, the truck was in good shape the experience overall was good 😊.

Rating:

5.0

Very nice customer service! Thank you!

Rating:

5.0

Perhaps the implementation of a lockbox to acquire the truck keys would assist in minimizing the drama.

Rating:

4.0

Shady spot

Rating:

2.0

The checkin process was confusing as they seemed to have no records of the reservation and asked me many questions. The truck had construction debris throughout. The windshield wiper fluid wouldn't dispense, so not tested.

Rating:

5.0

No need to change a thing the guy who helped me was very helpful and kind

Rating:

4.0

I was told on the phone when I made the rental that I wouldn’t have to worry about mileage. Then when I returned my rental, I was charged an additional $12.96 for going over 30 miles. I specifically asked I had to worry about mileage and the man I spoke to on the phone said no.

Rating:

2.0

My pick up location was changed last minute so I had to go to a new location I was not familiar with. It was fine but the truck had leftover iced tea inside from the previous renter.

Rating:

1.0

Where I parked the truck smelled like urine. Instructions didn’t clearly show where the key box was. Needed a code, after I completed the check out, in order to drop the. Thankfully thegas station attendant was able to take the key.

Rating:

4.0

Only had to wait to initialize the pick up. Very appreciative did not have to wait to return.

Rating:

4.0

They need to improve customer service skills. Have machines working when customers are picking up trucks. Odometer working on trucks. Putting air in tires before customers picking up trucks.

Rating:

1.0

I live and work in Baltimore City and did not feel safe at this location. Pick-up was complicated and took over an hour. UHaul App was buggy and provided a lot of difficulty. Would not recommend this location or Uhaul in general.

Rating:

4.0

Truck drop-off was quick and painless!

Rating:

3.0

The website was confusing, overall, it was not a good experience. And very expensively priced, no mileage comes with a day’s purchase so one could possibly spend lots just to put money back in the tank. Truck was gas friendly with great fuel mileage

Rating:

5.0

The truck had a very nasty smell😡

Rating:

5.0

They always overcharged my card after I return truck. I wish they check you out when you return truck. This location and Belair road. It happens almost every time

Rating:

3.0

The cashier was nice but the area around had broken glass and leftover garbage which should be cleaned up.

Rating:

5.0

Clean vans and gas

Rating:

1.0

The milage calculation at checking out is wrong, adding 20 more miles of fees from nowhere.

Rating:

1.0

One person working gas, convenience store items, lottery, and UHaul. Neither App nor website would load on my phone. Had to be manually checked in over 35 minutes. Returned truck but App and website would not load on my phone. Had to call UHaul to learn what to do. Returned to location and was able to get them to manually check in. What to do to improve?? Be sure App or website is able to load on phones.

Rating:

1.0

The trucks tank was empty when I picked it up. No where did the site prompt me to take a photo, nor did the agent on the phone request this. Upon checking out I was asked to make sure the tank had 1/4 gas. long story short I put a 1/8 tank of gas in on my dime. For a 5 mile round trip I had to go to two gas stations. With the 4 hour rental I spent 1 hour with the pick up and drop off process because the venue did not have the staff to help with blankets and a designated person to assist with my rental needs even tho I chose self check in and out.

Rating:

5.0

Having someone pay attention to detail before the trucks are rented again. I had trash and random things wrong with my truck

Rating:

1.0

This location is the worst!!!!!! It took them 45 minutes to figure out that my reservation wasn’t working because the size truck was not available although they had 3 of the size out front so they upgraded me to a bigger truck when they figured out that was the problem. Then to revive the keys I asked the gas station attendee and he didn’t know what I was talking about so after being on the phone with customer service for another 30 minutes I went back in and asked a different guy who handed the keys right over. I requested for 4 hours and only got 3 then the next day they had the nerve to charge me for 2 days even when the truck was brought back 10 minutes earlier than the drop off time!?!? The customer service reps were all nice though

Rating:

3.0

Wish they had more than 1 van. Parking is hard to find for anything larger.

Rating:

3.0

Give customers a ride home

Rating:

5.0

The brakes squilled besides this it was fine. Easy and supportive transactions.

Rating:

3.0

No concerns

Rating:

1.0

The truck smell like someone died in it , and the mileage Theo charge me for was wrong, the picture I took at the begging didn’t match the mileage that they charge me for, so no I would not recommend not even my worst enemy to them.

Rating:

2.0

My uhal smelled like urine, and while drining the truck jerked the whole time, it wasn't a good experience

Rating:

1.0

This uhaul location is in the most terrifying part of Baltimore. There were people begging for money and hassling me all over the place. I didn’t feel safe enough to fill the truck up with gas and the pickup and drop off was at a gas station. The instructions were unclear on how to get keys. The truck was filthy on the inside. I asked if I could return at another location I gets safe at and was denied (I was understanding of that). I will never ever use uhaul in Baltimore again.

Rating:

5.0

I had an overall good experience with the U-Haul location and process. The equipment was functional and working properly. The only issue that I noticed was that I was charged $7.50 for gas when I have documentation showing that my gas was above the half tank mark that it's showing listed.