Made a reservation for a pick up truck and when I showed up to the location the truck was not there. I had a short window of time to pick up a couch from across town and it made my experience much more stressful.Allyson S.
Moving Truck Rental in Baltimore, MD at One Stop
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Baltimore, MD 21218
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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got the job done overall but very frustrating to have to stand outside in the rain entering my driver's license info twice. Why doesn't it auto-populate this info when I've already entered it for my account? Truck was mostly clean, but the location literally smelled like sewage.John S.
No problems renting or returning. Nice experiencemyra B.
Vehicle was dirty on the interior and exterior, damaged, brake light was out, and representatives at location did not do a walk around before handing me the keys. My 15 year old granddaughter and I had to take pictures, check over the vehicle alone, and clean the interior with Lysol wipes before we drove off. Total disappointment with this location.Eulalia S.
First, the store clerk had to manage his store's customers before heading to the U-Haul desk, I had to wait forever Secondly, the truck was filthy (floor and walls) Thirdly, none of the blankets was ready. On top of being dirty. We had to wait until they fold them up, put them on plastic bags . The guy was taking his time. The second clerk was so disrespectful Overall, this location is a mess!DIMITRI MEDITE E.
The low tire pressure light was on when I got the truck. I don't think they do much to maintain the truck between rentals because the tire pressure was really really low. I made certain to return the truck with more fuel than it had when I picked it up, but they lied about it on the return paper work and charged me the $30 fuel service fee. The place is a gas station, so I bought gas from them and then the gouged me by saying that I didn't, filled the truck back up with their own gas, and charged me again for it. What a ripoff.Max R.
No problems, courteous and professional.Anthony I.
This location was not professional the uhual is located in a dark area where rats were running and it smells horrible. Uhual was not clean and windshield wipers did not work. Front window was extremely dirty and wipers didnt work.Kimberly S.
Clean the vehicle and maintain maintenanceNIKKI M.
The vehicle was dirty and grimy.Nicole M.
Check engine light was on the whole time of my rental, equipment (blanket & dolly) was loose in the back (box) was laid out on floor, and a screw came loose and fell on floor board.keith D.
Better communicationANDREW R.
There were trash items in the truck from the previous users. I did not receive the 1/2 pack of moving pads that I paid for. The bed of the truck had a fair amount of debris leftover from other users.Claire S.
They still taking money off my card & won't answer when I'm calling .cameran C.
Not a thing you treat your customer very nice and help them with the rental they need. Like your location the worker there are very niceida T.
Clean the vehicle after every usejonnie J.
Charged me $21 for 5 gallons of gas. Gas is NOT 4.20SHAILA S.
Nothing everything is great!Sandra O.
The experience was excellent. No waiting and courteous serviceMary M.
This was my first and worse experience.Anna K.
Great service. Thanks again.Tenerra P.
When returned, I learned that the trailer was not installed correctly by the location attendant. The person at the U-Haul Moving & Storage of Route 16 Medford / Somerville said "It could have killed someone". The attendant at the return location was appalled and directed me to report this event. I drove nearly 800 miles with a trailer that was not safe. Highly concerned and would like a response if possible. Thank you.Grace B.
Truck's cargo area was not swept out prior to my picking it up. Driver's area of truck had odd odor and had cardboard stuffed behind seats. Ordered 6 furniture pads, but they only had one in stock. People at rental location were pleasant, though.David S.
This location is a third party seller. The outside is a gas station , Once inside it's a convenient store, pizza restaurant, and uhaul pick up. This location is unprofessional and horrible customer service. Lastly I had to return the vehicle back to the same location (that was a given due to it being a 3rd party ) when I returned the vehicle the employer didn't check the vehicle nor walk around because he had a long line behind me which caused him to key in the vehicle information the next morning and he typed in the wrong mileage. Never had a problem with Uhaul before but I will NEVER!!!!! use a 3rd party seller again.Keehyn Aki F.
The attendant was late. He did not arrive until 30 minutes past my rental time. This also occurred with the same attendant on a different day that I rented from this location. I will not rent from this location in the future.Colleen K.