Customer Reviews for One Stop
(U-Haul Neighborhood Dealer)

252 reviews

6326 Main St   Hitchcock, TX 77563

(409) 986-5044

Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 986-5044

6326 Main St
Hitchcock, TX 77563

Services at this Location:

Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Same treatment love an kindness

PATRICIA C. 
Rating:
5.0

Very friendly service.

ANNIE R. 
Rating:
5.0

Everything was great,

LINDA P. 
Rating:
5.0

The truck I rented was old and wore out, not a reflection on location, just on truck. Luckily it was a in town move only. Low miles. No way truck could handle interstate travel.

jim L. 
Rating:
5.0

Customer did not leave a comment.

JAWANNA S. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Morgan W. 
Rating:
4.0

Customer did not leave a comment.

JERRY D T. 
Rating:
3.0

Customer did not leave a comment.

TERRI S. 
Rating:
3.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

This location is amazing the owner is super sweet and tried her hardest to help us resolve the issue and she did just that! Now the Galveston TX location is horrid! We were suppose to drop the truck off there but they refused to give us our deposit back in cash as we paid with cash! THEY CLAIMED TO NOT HAVE CASH FOR UHAUL SERVICES AND THAT IS JUST RIDICULOUS! Thank goodness for the original place we picked the truck up at in Hitchcock because they are simply amazing and life saving and they apologized to us for having technical issues within the UHAUL system and that was never an issue for us as they helped us and they were just all around excellent!

Kristine S. 
Rating:
3.0

Customer did not leave a comment.

JOHNNY J. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
3.0

Customer did not leave a comment.

Melissa F. 
Rating:
5.0

Customer did not leave a comment.

monty W. 
Rating:
5.0

Customer did not leave a comment.

April D. 
Rating:
5.0

Customer service was great

CORINTHIA W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Larry B. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

It was an easy and effortless option. Thanks!

Alyssa W. 
Rating:
4.0

Customer did not leave a comment.

Donny S. 
Rating:
5.0

Customer did not leave a comment.

BENE M. 
Rating:
5.0

Friendly and helpful person assisted me with my rental.

Randy R. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

CEES T. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
Rating:
5.0

Customer did not leave a comment.

SHERRY M. 
Rating:
5.0

Customer did not leave a comment.

shalina S. 
Rating:
2.0

Truck only had about 10k miles on it Very hard to drive it small truck 10 footer Something was wrong with this transmission hard time shifting from 1 or 2 then I had a smooth ride I did report it to the folks I rented it from they said they would have it checked out I guess I expected something better

James G. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

DORCEL W. 
Rating:
5.0

after renting equipment from you for many years I would think having to give friends and family phone numbers wouldn't be necessary. Never was asked that till today.

david B. 
Rating:
5.0

Customer did not leave a comment.

Donny S. 
Rating:
5.0

Very friendly and helpful.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Donny S. 
Rating:
4.0

Customer did not leave a comment.

Madison S. 
Rating:
2.0

Clean up and have stocked supply of trailer hitches.

Matt T. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Noel S. 
Rating:
5.0

Customer did not leave a comment.

meccah C. 
Rating:
2.0

Consider more up to date training of location personnel.

Andrew V. 
Rating:
3.0

It's a little high they you one price at first them it be another price when you bring it back I didn't even go far less then 20 miles I had to spend a 100 dollars more then what they told me

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

DAPHNE F. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Nothing to improve! Great staff great customer service

TIMOTHY L. 
Rating:
5.0

No wait. Very nice and helpful.

Landon T. 
Rating:
2.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Marilyn Jane P. 
Rating:
1.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

Derrick P. 
Rating:
5.0

The staff at this location were all knowledgeable of their equipment and made sure that I understood the process. They were able to answer any questions that I had making sure I got it full understanding before I left. They also extended the offer for me to call back if there were questions after I left the location.

CATHY H. 
Rating:
5.0

Customer did not leave a comment.

elvia B. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
4.0

Customer did not leave a comment.

LeRoy B. 
Rating:
5.0

Great job at Tims one stop. Good friendly service.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

gerardo N. 
Rating:
5.0

to much paperwork

Rick W. 
Rating:
5.0

Customer did not leave a comment.

johnnytra R. 
Rating:
5.0

Customer did not leave a comment.

RITA B. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Phyllis M. 
Rating:
4.0

Customer did not leave a comment.

Sharron D. 
Rating:
4.0

Customer did not leave a comment.

Lee Y. 
Rating:
5.0

Customer did not leave a comment.

kimberly H. 
Rating:
5.0

Great friendly, helpful staff at this location! I highly recommend this location! Thanks so much, after a horrible experience with prior uhaul location at 6150 W 20th Ave, Hialeah, Fl

michala C. 
Rating:
5.0

Customer did not leave a comment.

Shaamuoy B. 
Rating:
2.0

Customer did not leave a comment.

David U. 
Rating:
5.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

Customer did not leave a comment.

Jane W. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

Stored my trailer there for years. Friendly, helpful service the entire time. I only left because I sold my boat.

JEFFERY K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kristi H. 
Rating:
3.0

Customer did not leave a comment.

Tommy A. 
Rating:
1.0

Have a check list in hand for people who are inexperienced with trailers. The older man that connected the trailer didn't secure the trailer to the ball of my truck. I know it is ultimately my responsibility to check behind him but I trusted him when he said I will get it while you sign the contract. The trailer came off the ball in the middle of the road. The screw down coupler was backed off all the way against the roll pin this was seen by my mom as well as myself. I checked the safety latch it would not allow the coupler to loosen on its on. Luckily the nose of the trailer went under my truck and only bent one tab on my receiver hitch. I was only driving 20 mph at the time. This could have been much worse at 55 mph and loaded there is no telling what could have happened. Then when I went back to the store to confront them the man that connected the trailer was very rude to me and blatantly lied to me about how he screwed the coupler down. Other than that the lady that prepared the contract was very nice and helpful.

MITCHELL C. 
Rating:
5.0

Customer did not leave a comment.

Lynn S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Friendly people and excellent service

Sandra R. 
Rating:
5.0

Great folks

Ben M. 
Rating:
2.0

truck not clean, did not have a full tank of fuel. Also truck needs maintenance and ran hot in the cab.

brian A. 
Rating:
5.0

Customer did not leave a comment.

frank H. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Drop off was a breeze as the owner unhooked the trailer and closed out contract.

RONNIE P. 
Rating:
4.0

We were told to pick it up in La Marque at first and went there and then told to go to Hitchcock.....so we wasted time and didn't like that!

Steve W. 
Rating:
5.0

Extremely helpful and fair priced! Family owned and ran, which made me feel comfortable with leaving my boat and trailer. Thank you “ One Stop” I will be back. Mark Fleming

Mark F.  |  Overall Experience 
Rating:
5.0

Impressive and friendly service. Very kind and felt like they really care about people. I've never had such a great time at a place for rental! Would use again and definitely would recommend!

Melisa J. 
Rating:
4.0

Friendly, small town vibe. Helpful and knowledgeable team. Their mascot, Fuzzy, likes attention, but if you're allergic to cats, you might want to drop off after hours.

Crystal S. 
Rating:
4.0

Customer did not leave a comment.

phyllis W. 
Rating:
5.0

Nothing at all

roniesha F. 
Rating:
5.0

Customer did not leave a comment.

Clifton L. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
3.0

Compensate me for my damages property

Jason S. 
Rating:
3.0

Lower your rates

Jason S. 
Rating:
5.0

Customer did not leave a comment.

CAPT Chris S. 
Rating:
5.0

Customer did not leave a comment.

GLYNDA D. 
Rating:
5.0

Nothing we can think of all went very well with our move.

Wilma B. 
No reviews have been submitted for this location.

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