Customer Reviews for O'Neill Outdoor Power Equipment

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of O'Neill Outdoor Power Equipment

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ALEXIR A.
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Customer did not leave a comment.

Kenneth P.
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Donald L.
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JAMESONTHORNTON P.
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Adam H.
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Madeleine F.
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ALEXANDERDAMION R.
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ALICIAM B.
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Great customer support will recommend this u haul company to anyone

Michael C.
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Ken S.
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O'Neill was great and so was the U haul on Sound Ave in Riverhead who helped me find the truck to rent. Joe from the uhaul on Sound Ave actually gave customer service, cared and is a huge asset to your brand. However my experience before Joe was HORRIFIC. The day before I was to pick up my rental in NJ someone called to tell me I had to drive another 178 miles to Pennsylvania to pick up my truck. No apologies, no help, No carting, it's my fault cause I agreed to this on the internet! I explained I was driving 120 miles to my pick up place and can not add 360 miles to my trip!!! She said no trucks were available in NY or NJ. Obviously we know that is not true! We did not cancel because I had to have a truck. That evening I called the number twice before 7 and listened to a recording that someone would pick up. No one did. I called in the morning and same thing happened. They never even sent me the address of where I was supposed to pick up my truck. Finally I gave up and sure enough a nice man from where I was supposed to pick up the truck in PA called at 12:30 to find out where I was!!!!! So disappointing and I wasted hours of my time on this awful customer service. Really upsetting. Sure I will be using both Riverhead U haul locations because they are great but my opinion of the company, U haul is very poor. Not expecting a response but it would be nice. You have all the information on your end, do some research and you will see that this is exactly what occurred. Invest in customer service not this. Care about your customers and dealers because that produces lasting loyalty and brand appreciation.

Kevin F.
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Cab of unit seats , floor were dirty . The seats really should have been clean.

Barbara Y.
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matt M.
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The Representative at the dealer, Barbara in Jamesport NY was great, and took very good care of me. She made the process very simple and easy. I would definitely come back.

Alexander M.
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Victor F.
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Easy check in and drop off.

Bruce C.
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michael M.
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Easy access, quick service Very happy Good truck

Kathryn M.
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Greg A.
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Jack M.
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Service was fine. Barbara, who set all up, was, nice,efficient, smart and pretty. I would use O'Neill again., Jack McFeely

Robert O.
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ARTHUR S.
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JOHN E.
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jholee F.
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Pickup was a hassle.

Jing C.
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Ellen B.
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Patricia H.
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Price per mile was higher than expected. But the quality of the vehicle made up for it

Kevin P.
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Matthew B.
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Representative on location was efficient, friendly, and helpful.

Jonathon R.
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The last few uhauls I have rented, not just here but in other locations ,have installation or debris on the seats. I always have to sweep and leaf blow out the U-Haul before I return so not to have the same experience for the next person.

robert S.
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Friendly folks here! The trailer was clean and worked great! Easy pick up and return.

Elizabeth R.
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Ethan C.
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Michael L.
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Charles W.
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Friendly and helpful personnel.

Paul M.
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Very hood

janet C.
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Very easy drop off

Daniel K.
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Kevin M.
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Corbin G.
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Cecilia C.
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Michael G.
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James D.
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Great customer service!

Foteyne M.
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susan A.
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Christopher T.
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Bruce K.
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Dave S.
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PETER C.
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Cheryl S.
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Easy friendly

Mark K.
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JEFFREY S.
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