When we went to pick up the truck, the attendent didn't have any information as to our contract or us picking up the truck. Apparently the uhaul associaye/manager wasn't in and couldn't be reached. I had to call uhaul number in Corpus Christi, who then had to try and reach someone. I was told that the situation was straightened out. But when I call Orange Grove, I was told that I had to call the local uhaul owners. I asked for their number, and when i got ahold of them it sounded like they were sleeping. They told me they didn't know why uhaul sent me to them, as they aren't 'open' on Saturday. When I explained we were on a time crunch, and Saturday was only time we had, they said they would go to the store so we could pick up the truck. Because of all of this, we were essentially an hour behind.
Aletha C
Customer Reviews for Orange Grove Quick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was great
Cindy FThe reservation needs to be relayed to the pickup location representative. The representative was not on site, and the number listed on the website was incorrect. Another business on site had to give me the correct contact information. I had to call the number twice and text the representative to get in contact. Even though I had provided the destination, my contact information and a copy of my Drivers License, it took almost 1-1/2 hours to check out.
Thayne JThe address is completely wrong. The dealer used the truck then tried to charge us.They were hateful and very rude.
JEFFREY A