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GARETT T
Customer Reviews for Orchard Express Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very professional and courteous service.
CURT MNot much! I will use this location again. Glad I found them.
BRUCE EMolly at the front desk was friendly and helpful. She smiled and laughed easily which created a welcoming environment and made a stressful moving experience pleasant
MICHAEL KThe truck I rented for a scary price of near 500 dollars for a day leaked rain water all over my goosa and near $10,000 built V8 engine. Not pleased. It took hours to dry and reload stuff in dry boxes to be stored and then the engine may have to be freshened up too. The guy it's at half a tank bring it back at half I didn't see the ticker was just past half though when I got in the truck it was at half yet when I returned it the lady I returned it to charged me an extra $14.50 for the half gallon that was missing according to the paper I usually take pictures I was in a hurry moving my dead father's things out of his house that we are closing the sale in a few days.
DAVID HVery polite and professional.
DAIRYENE WMolly was assisted me today, she is thorough, friendly, professional and efficient
NICHANART TThe person at this location was very pleasant and considerate. She’s a great employee
MICHAEL PAlways great customer service with clean vehicles.
CHERI CI followed someone into the gated yard after the office had closed and was locked inside the yard. Make sure you ask where to return the trucks after hours to save you having to find someone to open the gate.
KAREN CThe customer service was great. The vehicle was good. Was a little worried about dropping it off to be outside the storage facility unguarded in the evening.
MICHIKO MI'm unhappy that I initially rented from the Tacoma Dome location, but twice the pickup was moved to other locations. That added 14 miles extra driving they I had to pay for, not in my original budget. Considering my round trip ended up 90 miles, that extra 14 is a big fraction.
BARRY BCustomer service was exceptional
JANELLE CLocation was different than the one verbally agreed upon, had no marked box for drop off of keys, and no clear spot to leave vehicle. The person on the phone who guided me through the process was the only thing that made the effort possible.
MARSHALL LExcellent service fast and friendly. !!!
DARNELL LTony is an excellent representative of your company. Very helpful, knowledgeable and personable. Very enjoyable experience.
DOUGLAS STruck was a bit dirty in the cab but worked just fine and the service I received was exceptional. Thanks for your help with my move!
JENNIFER NWe have used this location before and have always had excellent service and are very satisfied. We will definitely use and recommend them again.
JOHN MGreat customer service the lady who helped me & my husband at this location was very friendly ❤️
TEUILA TCustomer service was excellent. Thank you
Gail MI was impressed with the gentleman who dealt with me at the office. Friendly, big smile and was pretty efficient. In this day and age, to have someone that appears to take pride in a job well done is unusual. Kuddos for him. I also had to change my reservation days and was helped in this via phone. It was a very smooth transaction with a very helpful person.
Anne SService was fast and accurate.
ANTOINETTE RThe gentleman that helped me rent the truck was very kind and helpful.
Brandon RI was given a truck with a leaking gas tank which was evident when I finally returned the vehicle. I used 1/4 of a tank of gas to go 11 miles. When I returned the truck and told them it was likely leaking, the worker said "I knew it". Why would they give me a defective truck when they suspected there was a problem? I hope someone form U-Haul reaches out to me to discuss this issue more fully
Daniel GLack of parking space
Peter JI almost died driving that truck! When I first started driving the truck it was fine, until I got on the freeway. That truck has bad alignment and it pulls to the right when driving. It rained, and I almost died driving on wet roads because it drifted towards the wall. That truck should be pulled off the streets and I deserve a discount for the danger I was put in.
McKina SGreat customer service
Leif AAbsolutely nothing! The employees here are so nice and courteous. They keep the property clean and they take excellent care of their customers. We will be back if we ever need to rent a truck again!
Lisa RCustomer service was great
Justine WThe truck needed cleaning inside and out. Seems to have been an older Van.
Sherri CThe person right there is was very responsible
Orvin LThe employee who helped me to schedule pick up for uhaul was really nice and helpful. If I was to need another uhual in the future I would come back here.
Iesha HThe person I saw there in this location was a very nice and friendl
Kareem APickup was great. Returning the truck while site is closed needs a better protocol. Was told I was liable for any damages and cyphered gas whilst the truck was on their property outside the gate due to the gate being closed. Attempted to charge me an additional $79 for gas!! when I returned it topped off. Unable to upload gas images through website so I was told it was not checked in. Please fix this for all other customers !
Mashae BNothing
Brian LThe vehicle had a strong odor of cigarettes. Other than that everything was great!
Peter CEach representative was great, I think I love this little place! And those in person and over the phone, I don’t think I ever want the app cause gotta keep people working!
Velma SI can't think of anything to improve the service, other than to say keep it up! I especially want to commend the courtesy and helpful attitude of the representative, Dimitri. Thank you Dimitri!
Michael HThe absolute only thing I could think of that could be considered a negative at this location is the lack of parking & tiny "parking lot." Other than that, my experience was top-notch. In-person customer service was A+
veronica tOffice staff was very friendly.
Kimberly LThe lady was rude to begin with and not very helpful. The cab of the truck was dirty and smelt awful. Also, we got the truck with a little over a quarter tank. We returned the truck with 3/8 tank which was more than when wr got it and still got charged for fuel. Never have we had such a bad experience with uhaul but definitely not returning to this location.
Breanna JExcellent customer service. Thanks!
Patricia MEverything went smooth at this location. Parking is tight but the worker there was very helpful.
Daniel DGood customer service
Alton MThe front desk agent I worked with was helpful, friendly and able to multitask very well. She gave great service while juggling incoming calls to the store. I would recommend this location to friends largely due to her great service and attitude.
Jana vQuote for mileage was.69 but charge was .79, just be consistent. Otherwise very good customer service.
Beverly PService was great!
Erick TIt was a really good experience. The van was ready and had a nearly full tank of gas. All went went well at pickup - very nice person at the desk! Drop off was easy… Thank you!!
Susan GThe gentlemen who served me was very polite and professional.
Cheri CThus truck is super inefficient and due for replacement. No rearview. Manual everything. Can't see the cabin from inside. Retire Cousin Jethro. He's hauled enough items.
Ebony PAnd the personnel are very helpful!
Cheri CShe is a peach. Too bad all of U haul's policies don't allow for neighborhood business support.
roger KThe person in the office was very nice, helpful, and upfront about any issues with the truck or equipment. We thoroughly enjoyed our visit with her
Miranda LCustomer service was excellent, answered all questions expertly with a warm smile
Patrick WIf you could make all your customers service reps as friendly, thorough and knowledgeable as Victoria you would always be on top. She was amazing 👏 .
Steven KEverything was top-notch can't do anymore. You guys do the best
gilberto r