Did not receive the 6 furniture pads I ordered with the truck but it was most likely due to a miscommunication. Cashier was friendly and accommodating.
William P
Orchard Express Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tacoma, WA 98467
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It took me an hour to return the truck after hours because your "app" process kept claiming I didn't have a rental. Once me an a rep got the website to come up on my phone, it wouldn't accept my photo uploads. THEN once the clerk at the location checked it in, the system automatically populated a second day charge on my account. It also accepted an uploaded picture of the fuel that was too blurry for the person to see, so they asked to see – you guessed it, MY picture. Checking this truck back in was made a nightmare by the corporate systems implimented for both customers and the rental locations.
Brandon CFire the staff. They are rude and they overcharged us for the truck. They charged us a cleaning fee and it was clean. They charge us to gas fee and we refilled the gas.
Miranda YGreat customer service
JENNIFER SThe computer system was slow or sluggish and using the APP kinda worked but had some issues. The young lady at the front desk was fantastic and very nice.
Corey H