Everything went smoothly. I do have to say that the $1.00 charge for "Environmental fee" is BSKURT T.
Moving Truck Rental in Tacoma, WA at Orchard Express Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Tacoma, WA 98467
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Clean the interior of the truck... there is a pandemic going on!!!WILLIAM K.
The trucks need to be cleaner inside especially during a pandemic.Michael S.
Very unhappy with the pick up process and lack of communication. I ended up having to drive to two additional locations to pick up furniture blankets because I was not informed there weren't any even though I had reserved them. This was not only disappointing and time consuming, it set back my move.James M.
Your app and online check in were terrible. The app would not take a picture of my license and the website wouldn't track my location as I sat in the parking lot. I had to come back when the office was open.FELICIA M.
This was a fantastic experience - from picking up the uhaul to dropping it off!STEPHANIE RAE S.
I used the mobile pickup everything went well until picking up vehicle it had me wait 30 minuted for â€œapprovalâ€ on the website and then I had to start over and finally gave up and called the store. The person on duty was nice enough but by the time I got to the counter the site finally worked. I would invest a little bit more to take the site go smoother but overall still decent experience.Manh N.
The sales man was rude, used profanity, accused me of not returning a dolly, threw moving pads on the floor and was very unprofessional and perhaps needs a anger management class. He did apologize after his behavior yet it was still unacceptable.Tia R.
Stay being customer oriented , friendly and helpful.Kevin S.
This was the best customer service experience I've ever had at a time when it is most needed. Thank you!Delphene A.
Prompt service with smooth pickup and return. Truck was in good condition.JAMES LLOYD R.
I love coming to this store for my truck rentals. The owner is always nice, and polite. I prefer this location over any other location.Jessica B.
Great service, very effecient and no hassles.charles S.
Great customer service.MARY R.
No commentANTONIO A.
Poor customer service. They have services on their website that they do not provide. I reserved a van for 9am online through their self service that was listed as an available service on their website. The day before picking up my rental Scott calls me to let me know that is not a service they provide therefore my rental would not be available until an hour from the original scheduled time. He sounded unbothered by the inconvenience this caused me. Move forward to the morning off, a lady calls me to let me know they've been waiting for us since 9 for our rental so i let her know Scott had called us to let us know otherwise. Last, during check out time scott ended up charging us an extra 20 and couldn't figure out way. Will definitely used another location next time.Michael L.
Staff there was very friendly, I think that his name was Scott. He made me feel welcome.ROBERT SAMUEL W.
In a busier location like this, the guy behind the counter could probably use a little help. He managed to make everything easy, but I could tell he probably would've been thankful to have a helping hand. He should be commended on his patience.Mark T.
Inside of van need to be cleaner.gilberto R.
Scott was the agent we talked too. He was knowledgeable and kind. I would totally refer anyone to you!!!DEBRA ANN B.
Fuck uhaulALEXANDER W.
They had a vehicle for me as i requested. Was a smooth transaction for checking in and return. Tried for over an hour at a location closer to me...on hold.. Never got back to me. Tried multiple times no answer...record blather.betty O.
Awesome serviceLEVI W.
Awesome service throughout by Scott. Thank you for your fantastic personality and service overall.PAULINE C.
There aren't enough rentals in the location. I was rushed to have the vehicle back so it could be rented to another person. Unfortunately, I couldn't make it, and I think I was charged for it (but the trucks are considered as an â€œall-day rentalâ€). I also think the mileage is too expensive is you are already charging for gas (if needed) and insurance. When you rent a 29.99 truck it turns into over $150.00 after the return (depending on travel). Someone with better price options will eventually take your business if you don't have something else to offer.Rachel L.