Customer Reviews for Orchard Express Storage
(U-Haul Neighborhood Dealer)

424 reviews

5415 S Orchard St   Tacoma, WA 98467

(253) 472-0387

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(253) 472-0387

5415 S Orchard St
Tacoma, WA 98467

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gina M. 
Rating:
5.0

Thanks you

Sony M. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

Julius was very helpful and got me the equipment I needed.

Paul K. 
Rating:
5.0

Professional guy behind the counter..

Jose O. 
Rating:
1.0

The inside was clean but banged up badly. We were also overcharged for gas and took pics before/after to prove we filled it back up. Lastly, we had to go to a 2nd location to pick up the equipment dolly because they didn't have it at that location. Overall, will never use this location again. The pet son who checked us out was not helpful and told me I had to bring in the photos to prove where the gas line was at.

TROY C. 
Rating:
5.0

The person who worked me was positive, polite and helpful.

William S. 
Rating:
5.0

The gentleman that check me in was beyond amazing I do not remember his name

TERESA B. 
Rating:
4.0

H

PATRICK N. 
Rating:
5.0

Both staff there were very professional and worked above and beyond normal to secure the correct truck at the time needed ...They had to correct Several computer and automatic system changes that were made and were Not what the customer wanted ...the staff had to fix it back to the correct truck and date .They did a fantastic job !!!

BETH W. 
Rating:
5.0

There is good organization between the u-haul different offices. The truck was well maintained and ready to go. Thanks Larry for your help getting us out quickly.

DAVID M. 
Rating:
5.0

Larry was super friendly - great service

CASSANDRA A. 
Rating:
5.0

Everything was excellent

JAMES K. 
Rating:
4.0

Quick and easy

STEPHEN Z. 
Rating:
5.0

Customer did not leave a comment.

JASMINE E T. 
Rating:
5.0

Customer did not leave a comment.

SERGEY P. 
Rating:
2.0

I arrived on time to pick up the truck the representative was talking to someone and I waited 10 minutes when finally he was able. After I confirmed my reservation and he finished with the paper work he gave me the keys. I asked please come out with me outside to help me with question I had about the truck. His answer was let me to take care of this customer that just walk in before I can help you. I asked why he is not going to take care of me to the end before he wants to take care of a customer just walked in. He refused to help be and I took the keys and walked out angry. His responsibility was to take care of me to the end and help me to leave satisfied before he starts with a customer that she just walked in. Trouble customer service.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

PHILIP B. 
Rating:
5.0

It was a quick and comfortable check in/out. A+.

KESHAV B. 
Rating:
5.0

Very helpful and caring team ! I lucked out and got same day pick up due to cancelation. Fast and friendly service

MELISSA L. 
Rating:
4.0

The self service check in and rental process was super easy and fast.

Jeanette K. 
Rating:
5.0

Great customer service.

LAMONT N. 
Rating:
3.0

It would be much better if there was a place to park

Dan Huy L. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

JASMINE G. 
Rating:
5.0

Customer did not leave a comment.

CARRIE M. 
Rating:
5.0

Needed an appliance dolly for a couple hours over the weekend, and Orchard Express was professional, quick, the same cost, and pulled through. Can't ask for more. The main U-Haul place fell through after telling me I didn't need a reservation for a dolly, and two other Neighborhood U-Hauls told me they couldn't rent dollies out without a truck rental. Orchard Express is my new go-to for Uhaul.

Gary T. 
Rating:
5.0

Nothing to woth the location. But charging 2 day rental for 1 day. And still haven't been reached out to regarding it.

Isaacc H. 
Rating:
5.0

There was some confusion with where my reservation was located. I really did not appreciate that, it caused me to get a late start on moving and added extra miles to what I thought I would be driving for the van. This is not the employees fault, they were great. It seemed to be an online booking issue.

CHRISTIAN C. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

The staff did a great job for me.

RICHARD H. 
Rating:
4.0

Easy and smooth. Vincent was great! We will be back :)

ERIN S. 
Rating:
5.0

Nothing. I had to change my reservation several times, but everyone was very accommodating and check-in and check-out was SOOOO easy! Thank you!

AMOURET L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Charge me for gas I did not use

DARLENE H. 
Rating:
4.0

Customer did not leave a comment.

DIANE P. 
Rating:
5.0

Customer did not leave a comment.

REBECCA A. 
Rating:
3.0

I understand because of Covid, but there wasn't anyone there on A Saturday.

Kathryn C. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

I always go to this location to rent my truck and the owner is always so nice, professional and answers all of my questions.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

Marlene M. 
Rating:
4.0

none

DONNIE LEE P. 
Rating:
5.0

Everything went smoothly. I do have to say that the $1.00 charge for "Environmental fee" is BS

KURT T. 
Rating:
5.0

Customer did not leave a comment.

MARSHA T S. 
Rating:
5.0

Clean the interior of the truck... there is a pandemic going on!!!

WILLIAM K. 
Rating:
5.0

The trucks need to be cleaner inside especially during a pandemic.

Michael S. 
Rating:
1.0

Very unhappy with the pick up process and lack of communication. I ended up having to drive to two additional locations to pick up furniture blankets because I was not informed there weren't any even though I had reserved them. This was not only disappointing and time consuming, it set back my move.

James M. 
Rating:
5.0

Your app and online check in were terrible. The app would not take a picture of my license and the website wouldn't track my location as I sat in the parking lot. I had to come back when the office was open.

FELICIA M. 
Rating:
5.0

This was a fantastic experience - from picking up the uhaul to dropping it off!

STEPHANIE RAE S. 
Rating:
4.0

I used the mobile pickup everything went well until picking up vehicle it had me wait 30 minuted for “approval” on the website and then I had to start over and finally gave up and called the store. The person on duty was nice enough but by the time I got to the counter the site finally worked. I would invest a little bit more to take the site go smoother but overall still decent experience.

Manh N. 
Rating:
4.0

The sales man was rude, used profanity, accused me of not returning a dolly, threw moving pads on the floor and was very unprofessional and perhaps needs a anger management class. He did apologize after his behavior yet it was still unacceptable.

Tia R. 
Rating:
5.0

Customer did not leave a comment.

Hyong C. 
Rating:
5.0

Stay being customer oriented , friendly and helpful.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C. 
Rating:
5.0

This was the best customer service experience I've ever had at a time when it is most needed. Thank you!

Delphene A. 
Rating:
4.0

Prompt service with smooth pickup and return. Truck was in good condition.

JAMES LLOYD R. 
Rating:
5.0

I love coming to this store for my truck rentals. The owner is always nice, and polite. I prefer this location over any other location.

Jessica B. 
Rating:
5.0

Great service, very effecient and no hassles.

charles S. 
Rating:
5.0

Great customer service.

MARY R. 
Rating:
4.0

No comment

ANTONIO A. 
Rating:
4.0

Customer did not leave a comment.

DION C. 
Rating:
2.0

Poor customer service. They have services on their website that they do not provide. I reserved a van for 9am online through their self service that was listed as an available service on their website. The day before picking up my rental Scott calls me to let me know that is not a service they provide therefore my rental would not be available until an hour from the original scheduled time. He sounded unbothered by the inconvenience this caused me. Move forward to the morning off, a lady calls me to let me know they've been waiting for us since 9 for our rental so i let her know Scott had called us to let us know otherwise. Last, during check out time scott ended up charging us an extra 20 and couldn't figure out way. Will definitely used another location next time.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Rene K. 
Rating:
5.0

Customer did not leave a comment.

Katrena D. 
Rating:
5.0

Customer did not leave a comment.

Wendy G. 
Rating:
5.0

Staff there was very friendly, I think that his name was Scott. He made me feel welcome.

ROBERT SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

In a busier location like this, the guy behind the counter could probably use a little help. He managed to make everything easy, but I could tell he probably would've been thankful to have a helping hand. He should be commended on his patience.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

bartons M. 
Rating:
5.0

Customer did not leave a comment.

Marsha W. 
Rating:
4.0

Customer did not leave a comment.

DAVID NELSON H. 
Rating:
5.0

Customer did not leave a comment.

CAMERON WESLEY K. 
Rating:
5.0

Inside of van need to be cleaner.

gilberto R. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Scott was the agent we talked too. He was knowledgeable and kind. I would totally refer anyone to you!!!

DEBRA ANN B. 
Rating:
5.0

Fuck uhaul

ALEXANDER W. 
Rating:
4.0

They had a vehicle for me as i requested. Was a smooth transaction for checking in and return. Tried for over an hour at a location closer to me...on hold.. Never got back to me. Tried multiple times no answer...record blather.

betty O. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Awesome service

LEVI W. 
Rating:
5.0

Awesome service throughout by Scott. Thank you for your fantastic personality and service overall.

PAULINE C. 
Rating:
3.0

There aren't enough rentals in the location. I was rushed to have the vehicle back so it could be rented to another person. Unfortunately, I couldn't make it, and I think I was charged for it (but the trucks are considered as an “all-day rental”). I also think the mileage is too expensive is you are already charging for gas (if needed) and insurance. When you rent a 29.99 truck it turns into over $150.00 after the return (depending on travel). Someone with better price options will eventually take your business if you don't have something else to offer.

Rachel L. 
Rating:
5.0

Great help at the beginning and supper easy process. Thank you!

BAILEY B. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN S. 
Rating:
5.0

Been here several times, they offer the best and quickest service in the area

CHRISTOPHER LAWR B. 
Rating:
3.0

I was surprised at the amount charged to my account. I only had the truck for 1.5 hours. I was given an estimate of about $76. I was charged $98.

LOHRA C. 
Rating:
3.0

Customer did not leave a comment.

Sierra S. 
Rating:
5.0

Easy access to online reservations and a very pleasant checkout. Easy to return. Van was clean and upgraded equipment.

NADINE H. 
Rating:
2.0

Apparently I left a curtain rod and small piece of dry wall some where in the bed of the U-Haul and was charged a $25 cleaning fee?? Bad business I will let my friends and family know not to use U-Haul.

COREY B. 
Rating:
3.0

Customer did not leave a comment.

LORETTA M. 
Rating:
5.0

Excellent experience, service and price!

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL DAVID G. 
Rating:
4.0

Customer did not leave a comment.

Bernardo G. 
Rating:
4.0

Customer service was incredible. The vehicle was maintained above my expectations. I would recommend this location particularly because the agent was so friendly.

John N. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
5.0

Customer did not leave a comment.

Ivan S. 
Rating:
2.0

Customer did not leave a comment.

Mike W. 
Rating:
4.0

Dropped off after hours but it was clean and well marked.

Jason R. 
Rating:
3.0

Customer did not leave a comment.

Gary G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top