Will never go anywhere else!
James C
Customer Reviews for Orders Road Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was clean. Paper work was ready . Customer service was great.
TAHNA WAll good at this location.
NATHANIEL FThis was a great location and service was exceptional!! He was busy with UHaul reservations that morning but got through them in a very timely manner. Perfect truck also.
JEREMY MThey took $96 out of my account and the receipt says $77.
DIANA Kvery polite, professional people
David MOriginal reservation was at a different location, and it took us 1 1/2 hours to get the issue resolved and a truck.
Paul GTruck had a rod knocking and engine light on advised when I checked in nothing was said also when I checked on they did not look at truck or complete check on.
JEFFERY DOwner was super nice and so helpful
Margo BThe van I rent smell like something died in it
EDWARD BGreat location, friendly employees but vehicle was not cleaned out. Easy transaction. I would recommend this to anybody.
MICHAEL TWe reserved the dolly and there wasn’t one for us. The trick was one of the worst mechanical truck that I have ever driven. I gave an estimate on the mileage and used 8 miles less but was charged the full mileage estimate. The communication was very suspect due to his foreign accent. I don’t recommend this U-Haul to anyone.
Denise WEasy process. Gentleman at the counter was friendly and helpful.
LAURA KWe love using this place for uhauls! Main guy, Bubba is the absolute best and so are the staff that works here truthfully. They’re all genuinely so kind and caring and bubba really understands life which helps drastically when moving is already a stressful time a lot of times.
Cameron OGreat experience. We completed our move in less time than anticipated and they accepted the return early and gave changed our rental from two days to one without issue. We were even over the 24 hour mark
Aaron CThis was the easiest experience ever! Will use this location again.
KARLIE DVery helpful, best Uhaul experience!!
MARTIN TI rented a second time since the service was excellent! Thank you!
DEREK MFast and friendly customer service
JEFFREY TRepresentative I worked with was extremely friendly and helpful
RALPH RThe owner of the gas station is unprofessional at best. The U-Haul itself was dirty, the inside driver door handle was broken and pulled away from the door itself. The truck drove fine. I will not ever be renting a U-Haul from this location ever again. It honestly should not be a licensed retailer.
Hannah CAmazing customer service! They made the process so easy. My first experience renting U-Haul and I am so pleased. Thank you
LURA TBubba and Sam were amazing !!! 10/10 the best experience I’ve had !!
KINGSTON MGreat running trucks great people to work with
RICHARD SAlways great service.
JAMES BThe owner is a kind but busy man, good customer relations. The location was excellent for me.
MICHELLE AGreat, easy service, highly recommended
Jordan CEverything smooth as usual.
RONALD NI have either picked up or returned a U-Haul truck from the same representative at this location four times now. He is always very kind and professional.
Kristin CTrailer lights didn’t work. Only one person working at the gas station
Eric GExcellent service, rental was processed quickly and efficiently.
Matthew WThe U-Haul website was very easy to use, The guys at the Sunoco were super friendly!
Douglas MBaba and his people are the best in helping you out with the trucks.nice to meet you.
RICHARD SAt gas station, which was great to refuel the U-Haul.
Phillip SSuper nice people
David LHad to search n find for my own equipment. They never went over the truck with me when I picked it up or when I dropped it off? Not typical practice of Uhaul.
Angela FThey were very accommodating & helpful, I will definitely go back next time I need a Uhaul.
Douglas HBaba goes out of his way to help people and get you the right truck. Easy in and out of store.
RICHARD SWe have used this location several times and are always satisfied with the service and equipment.
James STrailers need some type of tounge support stand. I had to hook up the trailer alone in the rain. Tounge weight on the 6x12 trailer is quite heavy. Would be nice to have jacks on them. Otherwise good.
Brian CDrop off was great. The guy there was so helpful I had to go back and finish the checkout process on my app to put my mind at ease because he'd already done it for me
Levi KOld truck. Surface rust on front of hood painted with paint brush. Not an issue with dealer. U-Haul should take this truck out of service.
ELLIE LThe manager was very friendly and knowledgeable. Our truck was clea, full of gas and functioned flawlessly. This the second time I have used thi location.
RICHARD CThere was chewed up sunflower seeds in the truck - so it wasn’t cleaned before we picked up
DAVID BThe inside of the cab was a little dirty and the rear storage area had a smell. We cleaned both. The vehicle worked great. 👍
GARY BNo problems. Everything was great
Brian BVery friendly and professional staff.
CHRISTOPHER GThe gentleman running the place is always friendly and helpful. However, the entire building needs to be emptied out and professionally cleaned to get the stench of decades old cigarette smoke out. Disgusting!
steven tGreat place.
RICHARD SN/A
JERRY GExtremely close to my house!!
Matthew WHave an appliance dolly available.
DONALD GGuest services at this location was amazing. Would use again if needed
Danielle OOverall, I’ve always had a great experience at this location. The U-Haul’s are in good condition even though they have high miles. They get the job done.
Adam MThe owner went the extra mile to get us what we needed.
Robert DN/A
Terry TVery satisfied from reservation to pick up to return. Very pleasant experience.
Julie FVery smooth pickup and drop off
Ron NWhen I went to this location to drop the truck off, the guy wanted me to park it and I didn’t understand where he wanted me to park it at and then three days later I get a phone call from a U-Haul representative asking me if I had dropped the truck off yet because he didn’t even even check the truck back in. That was very disappointing to me.
BARBARA GStore did not check my order to see that I had paid for an appliance dolly and protective cloths. They took awhile going through every truck to try to find a dolly, and asked if I could survive without it. Did not seem very well organized and I would choose a different location if renting in the future.
CURT MVery easy to feel with
Donald WVery casual place that always seems to have what I need. I have rented from them several times and the staff is friendly and helpful. I will continue to go there for my uhaul needs.
MIKAL G