Went to reserve tuck on Thursday night for Saturday the people at Ace didn't have a log in or something. Had nothing to resolve problem except to register on line at home. Went to pick truck up Friday night the lady didn't really know what she was doing either took a long time. Noticed insurance was on my bill and questioned her about it her reply was I had to have insurance on it. Thankfully there was a lady in the parking lot when I bought the truck back that seamed to know what she was doing and took the insurance off my bill. So 33% of the people I dealt with knew what they were doing. Not impressedstevens J.
Customer Reviews for Oregon Snyders
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Wendy T.
They were kind and helpful as we figured out the mileage error and the other issues associated with the drop off. They apologized for the other location failing to give us a drop off time. They were patient and very kind!John F.
Let people know I had a Head of time about , The notification of 2 people prior to picking up the vehiclepeter B.
Amanda at Synder's Ace Hardware in Oregon was a huge help. Made everything quick and painless.Kurt W.
Customer did not leave a comment.M Joanne K.
Customer did not leave a comment.Lindsey B.
Customer did not leave a comment.Kayla C.
Customer did not leave a comment.harley D.
Customer did not leave a comment.carl M.
The truck wasn't swept out when we picked it up, but no big deal. We made sure to do so when we dropped it off.Gina M.
Easy drop off.John D.
Customer did not leave a comment.Tonia G.
Very polite and professional people. Easy to find and easy to park.Barbara D.
Once I got to this location, it was fine. But I had to go to another location first--I never got a call that Oregon was my destination until I got to a Rochelle, IL location. And they didn't have a clue what was going on. I wasted too much time there. I'm extremely disappointed in my overall experience for the price I had to pay.Donna S.
Customer did not leave a comment.Roger L.
Customer did not leave a comment.Nimishkumar P.
Customer did not leave a comment.hector S.
Fast and friendly serviceJeff R.
I tried to book online on my mobile device and was unable to as wouldn't let me select what i wanted even when it said it was available. Luckily they were able to take my reservation over the phoneMary S.
Took a long time to get someone to help meJeff S.
The people there were very friendly.Jennifer H.
Excellent service and competitive pricing.Brian H.
Customer did not leave a comment.Tracy P.
Customer did not leave a comment.Daniel K.
Customer did not leave a comment.Dan K.
Customer did not leave a comment.Alexander L.
The window on the truck was left down and it rained, soaking the front seats.Lesly W.
Customer did not leave a comment.lloyd G.
Customer did not leave a comment.CHRISTIAN D.
The fuel tank sensor didn't properly engage until I had driven off the gas station lot and had crossed a bridge, showing that I had put in about $20 more in gas than I had needed to do so. This was frustrating enough, but then, upon returning the truck, the mileage and fuel levels hadn't been properly recorded with the staff before my rental, so even though I had taken photos of the dash before and after the trip, an employee was sent to the truck to verify information. They relayed the exact same scenario which the photos I had taken depicted. This was frustrating for a number of reasons, mostly though, because I was told how strict the application of fees were for failure to properly replenish fuel used on the trip. To have spent the extra money due to a lagging sensor only to see that the staff was very much unaware added frustration to an already much more expensive trip than I had been expecting.chris R.
Customer did not leave a comment.LARRY M.
Customer did not leave a comment.Dave H.
Customer did not leave a comment.Billie M.
Clean vehicles better, no one was at locatuon that could check in vehicle thus had to make an extra tripJAMES M.
Customer did not leave a comment.Melissa L.
Notice should be given that keys need to be picked up across the street inside the store as the bar code for scanning and vehicles are in a different area. Also, equipment did not have blankets and dolly so I had to go back across the street and wait for someone to come over and get them for me.Steve B.
Customer did not leave a comment.JAMES W.
Pickup location and personnel are excellent, however this is not a dealer. I did the entire order through the app, which was super easy. I ordered a dolly and when went for pickup they did not have. They could not take charge off so I was forced to pay. The truck ran well, however there was no driver side windshield wiper blade. The had some small trash and just generally dirty.Jim Z.
Back of truck was already full of moving blankets that I did not ask for or request, took up quite a bit of space, I don't think whoever checked it in ever looked inside the truckBrian H.
Need to have more trucks available . The lady that processed the rental was extremely helpful and friendly.Martin B.
Customer did not leave a comment.Caitlin D.
Customer did not leave a comment.Craig N.
Revived phone call 1 hour before pick up time and was told I had to dive an hour and a half to pick up trailer and that's bull and it really upset me. The trailer I picked up was also broke on the ratchet to hold the car down that i didn't notice till we put the car on the trailer. The ratchet was held together with zip ties and the place I dropped it at was not happy either you need to have working equipment if your going to rent the stuff. So the whole experience was not good at all.Chad H.
Locations were fine. The truck was apiece of shitMarion R.
We had no way to pay tollsMatthew S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Alyssa E.
Customer did not leave a comment.William K.
Customer did not leave a comment.candice K.
The only issue I had was the key would not unlock the drivers side door. I had to enter from the passenger side.Ronald O.
Customer did not leave a comment.Steven K.
Snyders staff is outstanding. Wonderful drop off location.Mary H.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.Mark M.
This was not my original place to pick up UHaul. It was suppose to be picked up in Dekalb but when I got there the place was closed. I had to make several phone calls and spend 2 hours trying to take another UHaul done. Thankfully the UHaul place in Oregon came through and were super about things but this experience was a nightmare and put me,my family and the people I paid to help us move extremely behind. My next UHaul usage should be free for the stress and running around and phone calls I had to make to get a new UHaul at a different location. I will seriously questions using UHaul again.breanna D.
Customer did not leave a comment.JOHN R.
Cruise controlLarry L.
I reserved the vehicle for a 10am pickup and assumed I had until 10am the following day to return it, but told the person that we would probably have the truck back by 4pm that same day. Little did I know that then they rented the truck out at 4p that same day and we were running later than I had thought. So the store is calling us saying that people are waiting for it. We had it back within 15min of that, but this needs to be told to people that they may rent it out again within that 24hrs that you are paying for.janice K.
Truck and service was great, however, we had to travel several extra miles because our location was changed. We did appreciate the extra miles given to us for our inconvenience.Chris L.
Here's the deal. I rated this location as average - not for any reason specific to the facility itself, as it should have been rated as excellent. I rated it as average because the process to pick up the truck was absolutely ridiculous and borderline insane. The system that Uhaul has to reserve a vehicle and identify the preferred location is awful. I reserved and paid my deposit three weeks prior to me needing the vehicle. The day before, I find out that there is no vehicle available closer than 30-ish miles away. Then, I found out on the way to pick up the vehicle, after speaking with Uhaul scheduling directly, that the truck that I was scheduled to pick up was reserved for someone else and that I had to go to another location that was nearly 80 miles from my house. I would've preferred being told there were no vehicles instead of being sent on a goose chase and then having an attempted re-routing once on the way to pick up my scheduled vehicle. Needless to say, I picked up the vehicle that I was originally en route to and upon arrival, I found out that there were three of us reserved for that one truck. Three!! This is insane. Uhaul needs to do a better job at routing their trucks to locations to avoid this kind of situation - or you need to buy a larger fleet of the 26' trucks. This was the most frustrating and maddening situation ever. The poor girl at the pick up location said that this happens all the time and they get yelled at when they have nothing to do with scheduling at all. I will NEVER rent from Uhaul again and I will tell others to look elsewhere - which is why i will not recommend this location to a friend. This was an absolutely terrible experience.Holly V.
My below average rating is not on the location because the problems were not their fault. First of all I arrived to pick up at 1:30 as requested and the truck wasn't going to be back until 3:00, so I had to drive 30 minutes back home and wait. The truck didn't return until 4:30 pm. Went back to get the truck and the u-haul computer system was not running properly. The poor girl at this location had to get corporate on the line, they put her on hold and then disconnected her. I finally reached corporate myself on my cell phone after waiting quite awhile. The whole process took an hour to rent the truck. Again it was not the fault of the location, it was u-haul computer system and the client not returning the truck on time. The distance from my house to the location is 30 minutes, so there was an hour wasted on an unnecessary trip and an hour wasted trying to rent the truck. When a u-haul dealer has to wait in queue to get through to corporate on the phone - that is just ridiculousLana L.
Customer did not leave a comment.Lisa F.
I have no recommendations for improvement. This was the most efficient transaction I've had in my experience with U-Haul rentals.Melanie A.
It went to Oregom Il. The people received incorrect info provided by the rental people, Could not check in. Her name was Susan and very, very helpful. They had put contract info incorrectlyBob M.
The computer interface with haul was difficult to operate for the location.DON M.
Customer did not leave a comment.BETTY B.
Customer did not leave a comment.DARRELL S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.jake S.
Fix the computer system used by the agent to rent the equipment. Checkout took more than an hour. The agent had to restart the process several times because the system would not complete requested actions.lee S.
Customer did not leave a comment.James G.
Customer did not leave a comment.Shannon H.
Customer did not leave a comment.Russ S.
Professional respectable peopleGARY L.
Customer did not leave a comment.Dana T.
Customer did not leave a comment.Dakota O.
Be more up frunt about stuffTIMOTHY C.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.DONOVAN W.
Customer did not leave a comment.Cherry C.
I was happy with the truck and the rate I paid.Herb O.
Customer did not leave a comment.salvatore T.
Very friendly and nice serviceDouglas E.
easy in and out with paperwork . easy return. personnel was courteous.jim Q.
Nothing. And I will be renting from them again soon.Walter S.
Nothing. Well worth it knew everything I needed to know and they helped me out way beyond and I appreciated it so thank you.Teri N.
Customer did not leave a comment.mike M.
Customer did not leave a comment.larry M.
Customer did not leave a comment.David L.
Customer did not leave a comment.DAYNE C.
Customer did not leave a comment.Manuel M.
Very nice customer service. It's great to have truck rental this close to home.Raymond B.
Drop off location was nice and safe feeling compared to the pick up location. The people were friendly.Gary S.
Customer did not leave a comment.Tony R.
Make sure staff know how to find out on computer the security codevail G.
Customer did not leave a comment.BRIAN P.
Customer did not leave a comment.justo Z.