Although quite busy, the staff was courteous to each customer, including to the three who called in to reserve vehicles.
WILBUR H
Customer Reviews for Orland Industrial Park LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Self return after hours
GERALD SHighly professional counter person. At opening, there were three customers to service with phone calls to answer. This fellow was gracious and courteous to each and every customer. He gave his attention to each in turn, while also assuring all he would be with them shortly.
WILBUR HDropped off after hours Called Mark to express my concerns over others driving vehicle until serviced—he actually blamed me for driving it. However, I did call after driving four miles, and was told there were no other similar trucks to rent and I’d have to try a different location. Mark is an absolute rude and disrespectful bully. He told me I could call the corporate office and express my concerns about the safety of the truck but they would do nothing about it bc I drove the vehicle when I shouldn’t have
PERRY MMaintain the high customer service standards shown to me.
WILBUR HMake the app easier to use for after hours pick up
THOMAS NOff hour drop off. Owner did call me to confirm he got it and it was on camera as well
Lynn HI think you are just fine the way you are now. I thank you all for being nice and friendly to us and helping us with whatever we needed. Thank you again.😇
LURINE WVery well run facility
JOHN Dn/a
TERESA SLocation is clean and close by, staff is friendly and knowledgeable.
WILLIAM UI don’t think much improvement is needed. Great location, well-maintained, equipment, and a very friendly and knowledgeable owner.
DANIEL PEverything worked out no issues
Victor JWho is better than Bill and Mark? Pick Up and Drop off..... no nonsense. Thanks for the quick and reliable service.
Joel CWe ended up needing a last minute truck rental and the location representative was so helpful with getting me set up with the truck. Very appreciative of the excellent service and customer support.
RACHEL BVery friendly and accommodating staff and ownership. Would recommend and will use again for any storage and rental needs.
Daniel M | Overall ExperienceBill at Orland Park Industrial LLC had everything ready. It was the smoothest process I've ever encountered at a UHaul location. I highly recommend them!
STEPHEN KNone.
DELORES GBill was excellent, communicative and quick in ensuring we got our reservation handled. Will definitely use this location again for any future needs!
Kevin MI helped by Billy, very nice and professional.
RAFAL LBilly was great he went out of his way to help even put air in my tire.
ALI LBilly came in early to clean snow off the truck and warm it up, even though it was technically before they opened. It was very much appreciated!
John PWiper fluid was empty. Otherwise great experience. Friendly, efficient, easy. Thank you!
LAURA MGreat service and excellent customer service!
CARLOS CI arrived not too long before the location was scheduled to close for the day, yet the counter person was most patient and pleasant. He even had a staff member pull the truck around to the door and crank the heat up so it would be warm for me. This level of service and consideration ensures I will use this location again and highly recommend it to my friends.
WILBUR HVery nice location, polite people and good equipment
WILLIAM UI booked for a pick up and was confirmed for a different location nearer to my home but was rerouted the next day to this location. The pickup process was excellent though and no issues with the service here.
MARIO PGood people, always fast and easy services, which has been experienced for many years. Keep rolling.
BRIAN DQuick, easy to process service and the check process was even quicker.
QUSAI MAwesome owner
JOHN KAll good
SEAMUS MVery easy process
KEVIN SThe gentleman that works there was professional, polite, and friendly. We need more people like that. Excellent service.
MICHAEL DEasy to reserve, Great customer service, and easy return of the truck!
ALEXADRA LAfter all, it depends on pickup location, the feeling is all are the same company with same issues
WADDAH Zall is well.
WILBUR HBilly was very helpful with the entire rental process. He met me on Sunday morning which allowed me to rent the truck for that day. It was a very good experience.
Mark LNothing, everything was perfect.
Cheryl WOur reservation was on 24/7 and the U-Haul app performed horribly. Something that is supposed to be convenient and easy became cumbersome and difficult. While trying to work through the technical issues we also called the customer service # where the 1st person that answered was not helpful at all and switched us to the "24/7 dept" where no one ever answered!
Stephen MI used one of their cargo vans. The vehicle was very new, clean and reliable. Mark was very helpful and the entire transaction was seamless.
SUZANNE TI left an item in the vehicle and Billie was very helpful and friendly about helping me get back into the van to retrieve it. Seamless transaction.
SUZANNE TThe location is very convenient and close to our home. The truck itself operated just fine however the cab of the truck could have been a bit cleaner, there was sticky residue on the dash and in the cup holders. The 24/7 rental option is great for our busy schedule but the check in and check out process with all of the photos (although we understand why) takes a bit of time. The app stalled at the verify the plate step at check in so we had no choice but to contact customer service to continue with the rental but other than these issues, everything went well.
Carolyn LThe whole experience was super easy. Would do this again without a question.
Rhett RN/A
Jess CXxxxxxxxxx
GEORGE HGreat location and awesome employee who helped us get on our way quickly.
Edgar NFirst Mr. Bill Toures came in on Sunday for me cuz I wasn’t able to reserve my truck on line (due to it being out) I want to say this Man is wonderful and pleasant, helped me when I needed him. The truck I had was good but I would get the brakes and alignment done in front. Thank you and you should be open on Sunday at least if the need is there which you have to remember some people IE first responders do work every day. Thank you again
ROBIN WMy husband and I had a great experience! Billy was also extremely helpful with the whole process and answering any questions I had. He was a great help and made our experience fantastic! Would use U-Haul again, and we plan on doing so soon!
Jenna SVery friendly staff.
JOHN DSuper helpful in finding the right size trailer for my needs. Friendly and helpful. I would use this location again.
Jessica WThe experience was outstanding. Bill Toures was extremely helpful in guiding me to the right supplies for my move. With his help everything arrived in perfect condition.
Ronald LWhoever used the vehicle before us must have had some sort of oil spill in it. It was very slick and everyone was sliding as we packed our cargo. It was a very dangerous situation, that if we had more time we would have returned the vehicle entirely.
Robert JBill was very helpful and professional, especially with this being my first time renting a U-Haul guided me through everything I needed to know.
Anthony ZGreat Service!
Thomas NBilly went above all service, his attitude and the way of handling business makes me feel like family. People like him are needed in this world
jose gWe were very pleased with the rental and especially the movers recommended by Uhaul. The Moving Help service is terrific, a great deal! We moved halfway across the country, and it was great to have reliable movers to load and unload the truck, and at a very reasonable price. The truck itself was loud and a little bumpy, but it is a truck after all...and the AC worked great, it was easy to drive, and got us there with no trouble--very happy with the experience overall.
Andrew Svery helpful
MARVIN AMark at Orland Park was fantastic! Very professional, friendly and accommodating. I have already recommended his location to a friend who uses UHaul in other locations.
Bill BMark did an excellent job start to finish!
Patrick GNo problems. Will use again if I need to move large items!!!
kathleen bMy name is Mona abdalla I have great experience with u haul Bill toures he is the best he have a great customer service. He’s super nice. He was helping me to rent the truck. I have great experience thank you so much Bill 😊😊
MONA AI received a call letting me know the office had opened early. It was great to get there early on a Saturday and start my project ahead of time. Thanks so much for opening early and for the heads up on it! Great customer service.
Jason EMark was great! Process was easy and prices for storage unit very reasonable. Great location as well! From rental trucks to storage units!! Would def recommend. Best in Orland Park!!
Brad S | Overall ExperienceMark was very accommodating and helpful thru the entire 'stay'. Always available to answer questions or assist. The move-out went very smoothly, or course, with Mark's assistance. Would definitely recommend to anyone needing storage in the area.
ROBERT K | Overall ExperienceThe storage unit was very secure and sealed well to protect my items. I was nervous about leaving my items in a storage unit that wasn’t temperature controlled, but the unit was so well sealed that the hot summer days and cold winter days had no affect on my items. My items had no damage and we never found any bugs or critters. The front office was friendly and hours of access are very convenient. Prices were fair and I would use them again.
Sarah P | Overall ExperienceSecure facility. Cameras are everywhere. I would recommend this storage facility to anyone.
Basil T | Overall ExperienceThis place was absolutely the best rental facility I have ever experienced. Friendly staff that made it very easy to move in. It was a pleasure doing business with them.
Jesse J | Overall Experience