Customer Reviews for Orland Industrial Park LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Orland Industrial Park LLC

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Felisha P.
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The staff at this location goes above and beyond to please. I would recommend them to everybody.

Basil T. | Overall Experience |
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Secure facility. Cameras are everywhere. I would recommend this storage facility to anyone.

Lisa F.
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Customer did not leave a comment.

Willard B.
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Nothing really, everything was really good!

Mitesh P.
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Customer did not leave a comment.

Thomas N.
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No one was in the office! I had to phone the owner and wait for somebody to show up! The owner should be at the shop maintaining the trailer and not have 3rd party individuals handling the trailer rentals. Some of marker lights on the trailer didn't work.

BERNICE S.
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Customer did not leave a comment.

Byron N.
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Keep Billy who waited on me! He is a very friendly, polite and knowledgeable guy. I enjoyed doing business with him.

Patrick G.
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Fine place to do business

heide W.
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Customer did not leave a comment.

Larry J.
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Dave R.
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This is a 5-star U-Haul dealer!!

martin M.
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Hazelyn M.
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charles J.
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Stephanie L.
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Cabin smelled of cigarette smoke and felt a little grimy. Location, friendly service and overall ease still earn my 5 stars. Thanks for such a smooth process!!

Joe M.
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Billy and Max are great. They get the job done!

THEODORE M.
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James T.
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carmel A.
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laurie Z.
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Mandy P.
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tarek E.
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Jerry S.
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I ordered (unless I am mistaken) half a dozen furniture pads and a furniture dolly with this truck, but after failing to check before I left the outlet, I arrived at the house we were moving out of to see that we had received no furniture pads and no dolly, but the remembered to charge me for it. Also the truck had unreported damages on it, they had been marked with stickers but weren't pictured on the database so Im glad I noticed that or they could've tried to hold me responsible for that too.

Wesley S.
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I reserved a 15' truck from a location near my residence. I received a call prior to my 2pm pick up time stating my truck was not available and I would have to go to a different location for pickup. I stated that this was an inconvenience for me and that it would add additional miles. I was under the impression that the truck that I reserved from a specific location would be there when I requested but I was informed by the employee that doesn't always happen. I would like to be refunded some amount for excess travel that was needed to pick up the other truck. Hopefully I'll receive a response.

Paul S.
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Very friendly.

WILLIAM B.
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Customer did not leave a comment.

bryan D.
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joe K.
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Thomas S.
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Omar C.
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Have a clear sign on where to pick up keys.

CHRISTOPHER J.
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The return process was absolutely awful due to UHaul. The website would not work correctly on two different browsers with two different phones. I was then on hold for 40 minutes with customer service before hanging up. Eventually, after 60 minutes of being in the parking lot, I left the vehicle and returned the keys. Thankfully, the location itself helped me to successfully return it and issued my receipt the next morning. If it were not for the location doing this for me, I'm not sure how much of my time would have been wasted due to corporate UHaul, it's unusable website, and it's lack of any type of help. Due to this-not due to the location itself-I will probably not use UHaul again.

Steven G.
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Customer did not leave a comment.

David W.
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Excellent and professional threw the whole rental process.. extremely clean and sanitized.. very happy with their service

jerry S.
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Customer did not leave a comment.

laura Z.
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JANET T.
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My reservation was incorrect the first time. Fortunately they weee able to correct the reservation.

richard C.
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Rodney L.
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martha F.
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Marie W.
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I absolutely love dealing with the guys at Orland Industrial Storage and U-haul Rentals. They have been so kind and thoughtful every time I have called them or rented from them. I highly recommend them!

Leopold M.
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Customer did not leave a comment.

JON E.
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I was very happy with my experience at this location. The manager even answered the telephone before they were opened and called me back when he got into office to reserve my cargo van. Very polite person and very efficient check-in.

Marc D.
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Customer did not leave a comment.

Stephen S.
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Truck was clean. Pickup was quick and drop-off was very easy. Overall, great experience. Will be back again soon. Thanks!

Micheal P.
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Customer did not leave a comment.

tanya D.
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Richard C.
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Larry T.
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Make sure the vehicle is in good condition before allowing it to go back on the road

Ronald S.
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Terrible read first summary

JOE M.
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Bill was a great help. Got truck and trailer all set up with in a short period of time. Definitely recomend this location.

Mike G.
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Customer did not leave a comment.

Matt M.
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Easy fast convenient. Would rent from This location again.

David K.
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Your representative at the U-Haul was most helpful in estimating what the cost would be, in fact when we got the final bill we were under the estimated cost. The only change to your program would be to show the driver of the vehicle the instrument panel features, and how to adjust the outside mirrors to aid in safer driving.. Thank You, Dave Kemp - Orland Park, IL

Zafeiris M.
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Customer did not leave a comment.

Richard H.
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Excellent service as usual

Kenneth D.
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Customer did not leave a comment.

Donald L.
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Online order combined with good manager made this a good experience.

Ann M.
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He provided great customer service!

joseph M.
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All was good. No issues

Tim B.
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Very professional, friendly and quick to get me on my way.

Robert g J.
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Customer did not leave a comment.

debbie M.
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Nolan D.
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clarice R.
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The only problem I had is when reserving the truck. Luckily the email I received gave me information because the employees I spoke with never notified me of changes to pick up location the day before. I had to cancel, but called back later and was able to reserve for a pick up I could get to. I reserved the truck weeks in advance but got better service the day before. The drop off place was awesome.

BRITTANY S.
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Billy was incredible! So nice and took care of absolutely everything I might need.

THEODERE Z.
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Customer did not leave a comment.

Antione J.
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Lisa K.
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Gerard C.
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Scott J.
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This was my second experience at this location and the gentleman that works there is outstanding. Great guy. Simple and quick. Great customer service. Thanks!

abdelrahman A.
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Customer did not leave a comment.

Peter C.
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Billy did a great job

Krzysztof S.
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mary W.
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Tom S.
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lauren C.
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Mark was great and very helpful!!! Thanks for making my move so good!!

jessica W.
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Customer did not leave a comment.

ROGER B.
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Nothing

Thomas M.
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The experience could not have been better. The staff at this location was extremely helpful and accommodating. Next time, I won't even bother to check other rental companies - I'll always just use U-Haul and this specific location in Orland.

Joe B.
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Customer did not leave a comment.

Jeffrey B.
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John H.
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DAYSI V.
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MIKHLED A.
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I highly recommend you to anyone

jerome O.
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Customer did not leave a comment.

anthony J.
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Smooth as silk! No problem when I had to reschedule for another day.

GEORGE C.
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This U-Haul team is customer-oriented and client-focused from the moment they pick-up the phone, prepare your unit, and support your rental time changes. It is easy to return it even after office hours. They are organize and work as a team. Kudos to their manager, to Mark, and Billy! I'll definitely refer them and/or come back to the same place even if there's one nearer to my place.

David W.
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The staff was expedient and courteous. Professionals on the job got me out with exactly what I needed because I was in a hurry. Well done!

Rachel F.
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Customer did not leave a comment.

LARRY T.
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The electrical hookup did not work. I had to reject the rental and left very dissatisfied.

Ryan M.
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Schedule people at the right location. At my first location the manager of the Uhaul's was on vacation, which you guy knew about, so I was unable to get the vehicle I needed. Then they sent me to Orland Park that was a half hour out of the way to pick up a smaller Uhaul. From the time I got there to the time I drove off in a Uhaul took over an hour because the internet was down at the location.

Charlton S.
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Excellent and speedy service.

ROBERT M.
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Customer did not leave a comment.

Gina K.
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perry N.
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john C.
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Delaney G.
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The inside of the driving area was absolutely filthy. My hands felt so gross after a few seconds of touching the steering wheel. And so much dust. I guess I assumed uhaul would have improved their cleaning policies with covid going on like every other company in the world, but clearly not! So gross! No problems otherwise, and I probably would not have mentioned before covid.

JAMES K.
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Customer Service Rep (Billy) at the location did an outstanding job coordinating our rental. Facility has plenty of equipment. Our rental van was new and very clean

John H.
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Billy came in 30 minutes early to get me in a truck great service will continue to rent from here. Thanks again

Christopher H.
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I'm not happy about being charged for fuel. I added fuel to the vehicle and the gauge was EXACTLY where it was when I picked up (just barely over 7/8 tank (it was not dead center 7/8-full when I picked up as indicated on the paperwork). But I guess, whatever you have to do to squeeze extra money out of your customers . . . The truck had a bad transmission and was not clean. Furthermore, the hand dolly and furniture dolly that I reserved were not available. The location swapped an appliance dolly in their place. Billy - the guy at the facililty - was great. The rest of the rental (generally speaking) sucked.

Jesse James M. | Overall Experience |
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This place was absolutely the best rental facility I have ever experienced. Friendly staff that made it very easy to move in. It was a pleasure doing business with them.

No reviews have been submitted for this location.

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