Customer Reviews for Orland Industrial Park LLC
(U-Haul Neighborhood Dealer)

877 reviews

13617 Southwest Hwy   Orland Park, IL 60462

(708) 675-7493

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(708) 675-7493

13617 Southwest Hwy
Orland Park, IL 60462

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Billy is the best!

steven H. 
Rating:
5.0

Great customer service would highly recommend very accommodating

mark M. 
Rating:
5.0

Customer did not leave a comment.

Wael A. 
Rating:
5.0

Amazing customer service

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM A. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

marty B. 
Rating:
5.0

Everything was super.

Jacob J. 
Rating:
3.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

I've used this location a couple times already and it's always been great! Bill is very customer friendly and helpful! Would definitely without a doubt rent from them again! Thanks Bill!!!

Noe V. 
Rating:
5.0

Orland Industrial Park U-Haul is by far the best U-Haul business I have ever worked with.

MICHAEL C. 
Rating:
5.0

Everything was perfect!! Very courteous and friendly interactions upon arrival. The company was very flexible with me, as well. My daughter underestimated how much she had to move, and I was afforded extra time beyond their regular business hours and only charged for the extra mileage. This U-Haul location will be my go-to in the future!

Gerri L. 
Rating:
5.0

There is nothing this particular location can to to improve the rental experience. From the clean parking lot, to the clean windows in the office, to the well organized office area (and clean bathroom), to the courteous gentleman cheerfully issuing the vehicles, this facility is a model of efficiency. As a business owner, I note the small details which usually translate to a great experience for the customer, and all the boxes at this outlet are checked.

WILBUR H. 
Rating:
3.0

Customer did not leave a comment.

Brian O. 
Rating:
1.0

They called me saying I'm late for the drop off with wrong info

Rami K. 
Rating:
5.0

The place was clean and the service was excellent and Mark was fast and courteous

Darrell L. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Mark was very helpful and was able to help dampen the ridiculous cost of a one-way rental by providing some helpful extras. He called me the morning of the pickup because he was worried about my reservation being cancelled due to not showing up immediately at my reservation time. The truck was new, but felt old due to no automatic features whatsoever, except for the transmission.

Andy G. 
Rating:
4.0

The guy was really gruff with us. Also, we were not informed of a location pickup change which was UHaul corporate not this location. Overall though, the truck ran great and was good!

Monique L. 
Rating:
5.0

Nothing

Ralph O. 
Rating:
5.0

Customer did not leave a comment.

Erin F. 
Rating:
5.0

Customer friendly, and speedy. Everything was good for me.

Michelle H. 
Rating:
5.0

This location is close to my home and the gentlemen are always kind and considerate.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

It was an excellent experience. Great customer service; made the rental process very easy and seamless.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Dovile A. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

TAYSIR Y. 
Rating:
5.0

Very nice

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Nothing it was perfect

Darrell L. 
Rating:
5.0

Customer did not leave a comment.

GREG L. 
Rating:
5.0

The young man who was helping me, was incredibly helpful and polite.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

YESENIA G. 
Rating:
5.0

Have been through many moves, renting trucks, this Orland Park location is hands down the best experience yet. Kyle and his Dad run a top-notch business, and do so with effort and courtesy you don't see often anymore in businesses. Added peel was the adorable Remy there to greet us :) Thanks for going above & beyond to make a very stressful city > burbs experience work out for us— you have our referral for any future moves/trucks!! 🙌🏽

STEPHANIE L. 
Rating:
5.0

The gentleman running the location was excellent! We expressed our urgent need for a truck, and he was willing to come in on a Sunday so that we could get the truck in the time frame we needed. Truck was in great condition and ran great. Everything went perfect. So thankful and appreciative for the excellent service!

JACOB PRESS SONS P. 
Rating:
5.0

Bill was extremely professional and courteous. Such a great experience no problems at all. I highly recommend this place

Sam A. 
Rating:
5.0

As a frequent renter at this location, it's always a pleasure to do business with them and I wouldn't go anywhere else for my rental needs!

REBECCA W. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

None. This place takes care of it's customers

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Kraig W. 
Rating:
5.0

Best care anywhere!

steven H. 
Rating:
5.0

Fantastic Service

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

janice M. 
Rating:
5.0

The truck is clean and ran well. The dealer was professional and detailed. Won't go anywhere else.

JOSE M. 
Rating:
5.0

Nothing everything was perfect

Darrell L. 
Rating:
5.0

Nothing Smoothe process This will be my go to place for rentals

RICHARD S. 
Rating:
5.0

Everything was smoothly handled and very convenient for me. They were even able to handle my last minute switch to a larger vehicle.

Michael D. 
Rating:
5.0

Mark was very accommodating and helpful thru the entire 'stay'. Always available to answer questions or assist. The move-out went very smoothly, or course, with Mark's assistance. Would definitely recommend to anyone needing storage in the area.

ROBERT K.  |  Overall Experience 
Rating:
5.0

Good equipment, courteous service.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Sara T. 
Rating:
5.0

Customer did not leave a comment.

Karalyn K. 
Rating:
5.0

The whole process from start to finish went very well.

Paul P. 
Rating:
5.0

I had a guy named Billy assist me in hooking up the trailer to the hitch. The trailer lights weren't activating and he was a good guy and located some electrical grease for the hookup and, by golly, it worked and kept working. So, without his assistance I would not have been able to rent the trailer. So, a thanks to him for excellent service - like the old days!

Paul S. 
Rating:
5.0

I had a perfect experience!

Bob N. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Not much. I dealt with Mark, and he is incredibly personable and efficient. He was renting a storage unit to a customer when I arrived. Mark greeted me and informed me it would be about 10 minutes before he could assist me. How very considerate to acknowledge the next customer and provide them with a realistic timeframe as he was finishing with the first client. He is truly the customer service representative U-HAUL should put on its posters.

Wilbur H. 
Rating:
5.0

Billy was extremely helpful!

Ali S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
1.0

I'm a loyal customer . Sales rep who rent me out equipment was very rude start yelling to me in front of other customer very unprofessional behavior. (He even left me a voicemail calling me and “idiot”) everything just because I came 10 minutes earlier than my schedule time and asked him to change pickup time in the system to not pay for another day…this person should be ashamed of his behavior . I will contact corporate office with this complaint too.

Sebastian Z. 
Rating:
5.0

Customer did not leave a comment.

RHYS T. 
Rating:
5.0

Kyle made it happen! I already have shared my experience talking with Kyle over the phone and how he professionally handled what 2 other calls to competitors could not do for my situation! This young man will go very far in life ! Thanks again for raising a classy young man !

William K. 
Rating:
5.0

Convenient fast friendly

Bob Z. 
Rating:
5.0

Customer did not leave a comment.

Sebastian Z. 
Rating:
5.0

Customer did not leave a comment.

paula B. 
Rating:
5.0

Customer did not leave a comment.

steven H. 
Rating:
5.0

Customer did not leave a comment.

Mamgedath S. 
Rating:
5.0

Have 2 or 3 quite cold imported beers ready when they return the vehicle.

Wilbur H. 
Rating:
5.0

Excellent service! There was a slight problem with the gauge and the manager made sure it was made right and that my ride would be safe. I LOVE the fact that there is a local phone number where a human person can be reached without having to talk to a bot. This is great service.

JURATE A. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM C. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

steven H. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Everything met my expectations!

dennis M. 
Rating:
5.0

Perhaps offer to wash the Customer's vehicle. Other than that, this location is THE place to rent trucks.

Wilbur H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

It took us 45 minutes to check in. There should be an easier way to check in.

CINDY C. 
Rating:
5.0

This is the best Uhaul rental location. I go out of my way just to rent from here, and also refer everyone as well. Bob is super polite, professional, and efficient. Thank you for the amazing service!

Yazan S. 
Rating:
5.0

The man at that location was very friendly and was very helpful. I definitely recommend using this location

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Great customer service

Hannah A. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

excessive bug splatter on the front windshield had to clean off to see. overall great price and satisfied with the rental.

Adrian H. 
Rating:
5.0

Customer did not leave a comment.

ANGEL D. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Rented several times from this place and extremely happy with staff and rental. We rented with short notice and they were great at accommodating us.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Thank you I'll b using you in the near future

tracy I. 
Rating:
3.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Everything was perfect

Michael D. 
Rating:
5.0

Billy was amazing. Very friendly and helpful. Great location

Troy W. 
Rating:
5.0

Customer did not leave a comment.

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

steven H. 
Rating:
5.0

Continue to treat the Next Customer in the same courteous and expedient manner as I was at this location. Ease of paperwork, parking lot organization, and employee helpfulness all made my U-Haul experience something I will share will friends.

Wilbur H. 
Rating:
4.0

Customer did not leave a comment.

HARROLD T. 
Rating:
5.0

The man running the desk was very kind and saved my move in day. Great location, great team.

Jonathon K. 
Rating:
5.0

Everything was great. Mark was great. Gave me a great deal. I'll definitely be back.

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

William L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken d.  |  Overall Experience 
Rating:
5.0

The storage unit was very secure and sealed well to protect my items. I was nervous about leaving my items in a storage unit that wasn’t temperature controlled, but the unit was so well sealed that the hot summer days and cold winter days had no affect on my items. My items had no damage and we never found any bugs or critters. The front office was friendly and hours of access are very convenient. Prices were fair and I would use them again.

Sarah P.  |  Overall Experience 
Rating:
5.0

Secure facility. Cameras are everywhere. I would recommend this storage facility to anyone.

Basil T.  |  Overall Experience 
Rating:
5.0

This place was absolutely the best rental facility I have ever experienced. Friendly staff that made it very easy to move in. It was a pleasure doing business with them.

Jesse James M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top