Customer Reviews for Orland Industrial Park LLC
(U-Haul Neighborhood Dealer)

582 reviews

13617 Southwest Hwy   Orland Park, IL 60462

(708) 675-7493

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(708) 675-7493

13617 Southwest Hwy
Orland Park, IL 60462

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Truck was well maintained. Location was convenient and pickup and return process was a breeze, Rate was very reasonable.

Joan C. 
Rating:
5.0

Friendly and fast service with exactly what I ordered.

Daneil W. 
Rating:
1.0

Extremely rude owner. I will never use uhaul again.

JAROSLAW S. 
Rating:
5.0

Customer did not leave a comment.

Lillie T. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

I had to upgrade my equipment it was smooth and easy and thank God he had the equipment available and have a great day

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
3.0

Customer did not leave a comment.

Tyler S. 
Rating:
4.0

Customer did not leave a comment.

Virginia S. 
Rating:
5.0

Quick and efficient

William B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

great service all the way around

LAWRENCE F. 
Rating:
5.0

Mark was very helpful and knew his products. Thanks again.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Kraig W. 
Rating:
5.0

Mark the employee on duty was very helpful and respectful

STEPHEN S. 
Rating:
5.0

Was very happy with the help and information I received at this location. It's not the closest to my house yet I will definitely come back here for any of my u-haul / trailer hitch needs because of the friendly service.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

On Sat. Oct 09, your employee Billy was very helpful and informative on all aspects regarding renting the truck we used.

ELLEN S. 
Rating:
5.0

The gentleman at the orland park facility was amazing . Due to my earlier experience he was very understanding for sure . Professional and kind . He needs to be recognized. I also walked in as another customer was being taken care of . So nice and patient. It's not an easy business and he showed the way uhaul should be represented for sure .

John T. 
Rating:
5.0

Bill was very helpful & professional.. I definitely recommend this location. Excellent service ! Ziad

Ziad D. 
Rating:
5.0

Customer did not leave a comment.

BRET B. 
Rating:
5.0

Customer did not leave a comment.

Wilbur H. 
Rating:
5.0

Customer did not leave a comment.

Dean K. 
Rating:
5.0

Customer did not leave a comment.

Donald U. 
Rating:
5.0

Great Service

THOMAS N. 
Rating:
5.0

Mark was very courteous, informative and helpful!

ZELINE J. 
Rating:
3.0

When I got there the office was closed.There was a sign with a number to call iff. Nobody was in the office. The gentleman that answered the phone told me to unhook it myself and drop it. I told him to come and do it because you will need tools. Isn't he person supposed to unhook and inspect the rental when you drop it off? Crappy service.

ALBERT F. 
Rating:
5.0

Customer did not leave a comment.

JON E. 
Rating:
5.0

Customer did not leave a comment.

Gery S. 
Rating:
5.0

Customer did not leave a comment.

Gery S. 
Rating:
5.0

nothing. everything was good

Antione J. 
Rating:
5.0

Can't think of anything. I was very satisfied. Great servicie.

Tomas L. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

Mark was fantastic. East open on Sunday but still took care of us.

ROBERT G. 
Rating:
4.0

Better parking during pickup and dropoff. We had some trouble during both phases trying to find a place to park without blocking any of the trucks.

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

Pat O. 
Rating:
5.0

N/a the man who helped me was great.

Shaporsha W. 
Rating:
5.0

Nothing! Very easy and pleasant experience. We'll informed and helpful service provided. Thank you and will absolutely use this location in the future!!

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

The truck I rented had worn brakes. Made me concern about needing to stop quickly. Otherwise everything was great.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

AHMAD O. 
Rating:
5.0

Friendly guy runs the place. Helpful and he made sure that I attached the trailer on to my hitch properly.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Jo Ann O. 
Rating:
5.0

Everything went great. Thanks

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Janine W. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

The U-Haul location I rented from was excellent, nice, knowledgeable, the office was immaculate and the truck was great! The only suggestion I have is that I feel the insurance on the truck should be included in the rental cost. Since the truck is not covered under my insurance it seems silly to me that it's even an option. I feel it should just be part of the rental fee. I understand that it would increase the rental fee but I would rather know the cost upfront versus showing up thinking it's $39.99 only to find I need to incur additional costs. I would rather have just been told upfront that it's $54.98. Thanks!

Michael T. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Joey O. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Mark was great to work with. The equipment was not checked at all. The truck had a bald tire which started losing air. We waited 2 hours for a repair person to help us while on the road.

JUVENTINO R. 
Rating:
5.0

Customer did not leave a comment.

Gery S. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY K. 
Rating:
5.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Ease to rent, clean vehicle, friendly manager

ILIANA D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

The online experience was horrendous! The GPS kept telling us that we weren't at the right location. We had to take pictures and send our drivers license and it sat at 62% uploaded. We finally found an emergency number for the store and the owner handled it directly. We lost 40 to 60 minutes of time.

TOM O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Even though it was busy that's very quick and simple service fantastic job

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

EMIL R. 
Rating:
5.0

Nice people and equipment to work with.

JULIAN B. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Service was good and convenient location and price was right

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

SAIF J. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

TOM B. 
Rating:
5.0

I rented a car trailer. It worked perfectly for what I had to do. The only problem was I was charged for 2 days instead of 1day . Manager apologized and is working make it right. He did stay late so I could get the trailer on the day of pick up 👏

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

At this facility I had no problems, but with U haul dispatch is a totally different story and would NOT recommend them, even though their prices were slightly cheaper.

Bertha C. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Fast transaction, nice van, everything went well. Will highly recommend this location over others.

THOMAS O. 
Rating:
4.0

Customer did not leave a comment.

SHANE D. 
Rating:
5.0

Customer did not leave a comment.

VIRESH J. 
Rating:
5.0

Customer did not leave a comment.

Toni V. 
Rating:
5.0

Customer did not leave a comment.

LYNDA W. 
Rating:
5.0

This was smooth transaction from start to finish! We are very satisfied with the service. The pricing was great. The man that helped us out was very informative. Answered every question with details. Drop off was breeze and we will definitely return for our future needs.

KENNETH A. 
Rating:
4.0

Screed fir landscaping and fine powder on bed of truck. Got my belongings dirty. Did not find out ubtil i was loading truck.

Lawrence G. 
Rating:
5.0

I've used Mark's uhaul service twice in the last few weeks and would highly recommend! I rented from Mark on this last haul into the city even tho his shop was a further drive for me to get the truck. It's not worth the hassle to use another conpany. He makes the process extremely easy.

Carrie C. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
3.0

Customer did not leave a comment.

Luke P. 
Rating:
5.0

Rented here before and got the same great service

Leonard P. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Mark is an asset to the uhaul neighborhood dealer program. I've had very unsatisfying experiences with others but this location is by far the Best!!

ARSINEO D. 
Rating:
4.0

Customer did not leave a comment.

FRANCES B. 
Rating:
5.0

Mike was great. In and out

aaron C. 
No reviews have been submitted for this location.

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