Customer did not leave a comment.Kelly I.
Customer Reviews for Orland Industrial Park LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was quick and easy. No problems.mary B.
Customer did not leave a comment.beruben I.
Maybe this location would have been good had they been open. But because they were closed, picking up with the phone app was a problem. The location was closed, but parking lot very neat and orderly. However, the process to rent online and ultimately through the app/phone pick up was HORRIBLE. I went on line to make a reservation. I filled out the questions very carefully. I stated I wanted to pick up at 60462/Orland Park and drop off at 60527/Burr Ridge. When I received my email confirmation, it had me picking up and dropping off at the same location. I call and spoke with a live representative the next morning. She assured me she would correct it to drop off at Burr Ridge and it was not considered a local rental but a one way rental and it would cost more. I agreed. She corrected the reservation and sent me a confirmation via text. When we arrived at the pick up location 8AM and completed the pick up process, it gave me 5 drop off locations over 10 miles away from Burr Ridge my requested drop off location. I called not once, but twice to get this corrected. Waited on hold and disconnected twice before being helped. Finally we just picked one of the 5 and got in the truck to our destination where we needed to be on time with truck. A we drove, I called 2 more times trying to get this corrected, but was disconnected both times. However, before the representative disconncted me, she did state the vehicle drop off did show Burr Ridge, even though I was seeing another location, but she would transfer me to make sure. Instead of transferring me she had me on live hold and I could hear her talking small talk with a colleague about unrelated work issues while I was suppose to be transferred. All the sudden she disconnected me, frustrated beyond frustrated, we just drove to Burr Ridge. When accessing the app, it told us the other location over 10 miles away was where we were suppose to drop off vehicle. Called again for the 5th time and was waiting hold, thinking about just leaving and traveling the distance not to be fined, but would definitely complain about the experience. Then Tracy from Burr Ridge came to our rescue. She came out to the lot to assist another customer, and we asked for her helpo. She managed to correct the problem and we were able to go home. What should have only taken us 1-1/2 hours, took us 3-1/2 with the the reservation changing on us without notice or approval.Samuel L.
High level of professionalism and friendly relationship of workers with usâ€¦Ivan B.
Thank you Bill for having the truck all warmed up for me when I picked it up Tuesday! Welcomed surprise!!!steven H.
Customer did not leave a comment.Sabrina M.
Customer did not leave a comment.Celest D.
Mark was a great help making sure we had the right size truck for our move. We'll be back for sure.NICHOLAS D.
Great experience!chris S.
Everything was great.Rachel W.
Customer did not leave a comment.Clayton C.
I had a great experience at this location. The equipment was clean and ready to go. The UHaul associate on site was extremely helpful & friendly.Thomas U.
Mark and Bill do a fantastic job at this facility. Friendly, helpful and accommodating. My only complaint is that the truck could have used a tune-up. It's not efficient.Mario V.
So glad I found this place. Easy in and out and none of the typical snafus like you get at a lot of these gas stations, body shops, do by phone, etc. Very friendly and helpful agent, too. Second time I have used them.James M.
Customer did not leave a comment.Panfilo M.
Customer did not leave a comment.Kraig W.
Customer did not leave a comment.David B.
Customer did not leave a comment.Douglas J.
Customer did not leave a comment.Kristen N.
Very friendly and helpful service. ThanksWilliam B.
Friendly staff, easy online registration, and fast pickup process. Easy return process online for after hours dropoff.Sonia L.
Great ServiceThomas N.
Customer did not leave a comment.William S.
Good customer service and communication. Called prior to pickup to make sure I still needed truck - as well as after regarding fuel surcharge dispute. All handled appropriately and would rent from here again. Budget called me on my moving day to inform me that they didn't have a truck - and was able to get a truck from Uhaul same day with a $50 guarantee if they didn't deliver. Saved the day as I had movers coming to help and I needed a truck. Way to go Uhaul!Richard C.
Customer did not leave a comment.William K.
Customer did not leave a comment.ERIC W.
Nothing needs to be improved. The office and staff were very welcoming. Will recommend.paula B.
Customer did not leave a comment.Ken P.
Friendly, close to home location and quick service.Elizabeth P.
Customer did not leave a comment.pawel M.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Thomas H.
Great people to do business with. I highly recommend them!Marielle F.
Excellent customer service and truck!!!!Brandon H.
Customer did not leave a comment.Jeffrey T.
Best truck rental experience I've had in my 68 years.David K.
Great service and equipmentKevin D.
Customer did not leave a comment.Tanya K.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Richard K.
When I arrived the computer system was down and the staff managed to get me my vehicle and get me on my way. However they were not able to give me a contract. When I returned the vehicle after hours I logged into my account and it showed that I did not have any active rentals or reservations so I was unable to document the fuel level, mileage or condition of the vehicle. Not a deal breaker but somewhat frustrating.Jim S.
I had to cancel a previous reservation because uhaul changed my pickup location without consulting me. They chose a location that was an hour out of my way. When I called to try to change it, I was on hold over an hour in 3 calls and was disconnected each time before this could be resolved. I ended up making a new reservation and canceling the old one myself.Christine B.
Everything went smooth, service was excellent and price was very reasonable.Debra B.
Mark was an outstanding representative for the company. He was both efficient and friendly. I would highly recommend this location to friends and family in the future.Adam G.
Excellent customer service. Would recommend to friends and family.mike O.
Super nice guy taker is clean I organized I highly recommendnehhu maru pina B.
friendly and helpful staff. made the experience easy and convenient.ROBERT K.
Easy rental process...I was on the road in 10 minutes. Great job.ROBERT Z.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.Jasmin S.
Customer did not leave a comment.Scott R.
Friendly and helpfulMichael T.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.DENISE M.
Customer did not leave a comment.Perry M.
Customer did not leave a comment.Garry Z.
Mark and Billy are fantastic. They make it easy and pleasant to rent a U-Haul. Thank youJanine K.
Customer did not leave a comment.cathy z. | Overall Experience
Customer did not leave a comment.Mark K.
Customer did not leave a comment.James P.
Customer did not leave a comment.ART H.
Customer did not leave a comment.gloria M.
Everything was great no problems, very clean.gloria M.
Customer did not leave a comment.LINA B.
Excellent customer serviceDavid W.
The service was greatjustina U.
Bill was very helpfulHe explained everything very thoroughlyART H.
Customer did not leave a comment.Jerrold M.
Bell is a great guy to deal with, always try to help, very professional.tarek E.
Nice Friendly atmospheredaniel W.
Customer did not leave a comment.Lami A.
Nothing, the staff was outstandingjohn W.
Customer did not leave a comment.tarek E.
Customer did not leave a comment.Nellisha R.
Fill window washer reservoirToni V.
Customer did not leave a comment.ROGER W.
Bill was greatZanayed A.
Customer did not leave a comment.Matt C.
Customer did not leave a comment.Caitlin K.
Wonderful fellow dealing with the customers; considerate, friendly, and knowledgeable.Wilbur H.
Customer did not leave a comment.Mane P.
Billy was wonderful to work with! Very helpful!MARIELLE F.
Customer did not leave a comment.cathy Z.
We were greeted by Bill who was super helpful getting the trailer we rented hooked up. He was very polite and we will definitely be renting from this location again!! Thanks for everything Bill!!William G.
Customer did not leave a comment.Terrence L.
Customer did not leave a comment.hafez R.
The regional manager at the Orland Park office should not be talking to customers as he has little to no people skills.Geoff S.
Customer did not leave a comment.Nicholas T.
Very nice man and helpfulKaren B.
Friendly man , we will be back soon.ThanksSVAJUNAS Z.
Customer did not leave a comment.janine H.
NOTHING, EVERYTHING WENT GREAT.GENELL N.
Nothing, Billy assisted me and is very professionalJAMES N.
Not sure I remember my salesman's name. I believe it was Bobby. Sorry. But he was very helpful and respectful. Thank you so much for the exceptional customer service. I give him a whopping 5 stars in every aspect.Jeffrey B.
Customer did not leave a comment.Stephannie S.
Customer did not leave a comment.CHARLENE C.
Customer did not leave a comment.Jessie A.
Great Service !!Kevin W.
Bill - The contact at the rental site was extremely helpful and professional.mike H.
Bill was incredible. Easiest pickup of a trailer I've ever had. I will use again. A+ service.Daniel P.
Customer did not leave a comment.peter c. | Overall Experience
Customer did not leave a comment.ken d. | Overall Experience
The storage unit was very secure and sealed well to protect my items. I was nervous about leaving my items in a storage unit that wasn’t temperature controlled, but the unit was so well sealed that the hot summer days and cold winter days had no affect on my items. My items had no damage and we never found any bugs or critters. The front office was friendly and hours of access are very convenient. Prices were fair and I would use them again.Sarah P. | Overall Experience
Secure facility. Cameras are everywhere. I would recommend this storage facility to anyone.Basil T. | Overall Experience
This place was absolutely the best rental facility I have ever experienced. Friendly staff that made it very easy to move in. It was a pleasure doing business with them.Jesse James M. | Overall Experience