Customer did not leave a comment.
SAMUEL G
Customer Reviews for Ormsby
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was closed so I didn’t have any interaction with the personnel at this location. Key drop off box was a little sketchy and probably needs replacing. Dropped in the keys and hoped for the best.
Harold JTruck has a passenger's headlight that is very weak
Jay LDrop off sat evening, no staff present.
Michael CGreat people very helpful
WAYNE Kthe straps that hold the tires didn't work. other than that awesome
LARRY HDropped off after hours
TERRY NI have been very happy with all my rentals little confused sometimes on the price differences at each location but I guess I understand
Steven PWill use this one for pickup next tome
Ruth RThe stores have nothing to do with the reservation mess ups. You're asking the wrong questions in the survey.
Rosalie WNo problems returning the truck.
Melissa MThe truck broke down 3.5 miles from our destination. The problem was handled very well except for when the u-Haul office where we were supposed to return the truck called us and asked why we had not returned it yet. Really poor follow up after we had a very difficult time getting home. I would have expected a call from some one apologizing for the truck breaking down but as usual most companies are just too busy!! Bob Trudel.
ROBERT TJust stay the way you are.
MICHAEL CThank you, Venus, for your help on a busy morning. She worked through a system issue with all of us and got us taken care of. She also gave me my options on the return of the vehicle in case they weren't open when the truck was returned.
laura mI reserved a truck, two furniture, dollies, and three dozen blankets on the website AND with a human being that called me and firmed all this up. None of the extra items were available. That is unacceptable.
JASON GThey were so helpful and kind. An example of how we should have been treated originally.
Susan OHelpful
William BThe store time listed on this site’s website said the store was open until 5p. Actually was only open until 3p. Felt uncomfortable leaving the trailer. When leaving saw a person leaving the business and told them about the trailer.
Judy RThe lady who helped us was so nice and accomodating.
Tamarah HNot a thing. I thought that the young lady who rented the uhaul to us was very informative and kind. Would definitely go back to this location to rent again. Thank you
Daniel KVery friendly staff, process went quickly. Well pleased.
Stephen FHelpful and friendly staff, too!
Tara HAgent Was Outstanding.Courteous,Knowledgeable,Professional,Efficient.I Couldn’t Ask For Better Customer Service Anywhere.Would Highly Recommend Renting Fom This Location.
Steven FQuick, friendly service
David WGreat people.
Kenneth SVery nice people and very good to deal with . Thanks again
Todd GExceptional service, exceptional people…10 out of 10.
Barbara GExcellent service smooth and easy, great experience !!!
Ryan FCustomer service at this store is awesome
Beverly TVenus is very pleasant to work with
William AGreat place and great people.
Michael BGood service. Friendly staff
Keith EI have rented U-Haul vehicles numerous times, but never have I felt more welcomed and appreciated than when I returned this truck. They were most courteous and helpful, and truly made me day a bit brighter, simply by their attitudes and kindness.
Catherine RNA
rita nWell first off if someone rents equipment have it in the truck cargo hold and not make someone have to call other locations to find equipment that i should have had ready. 2nd you app would not let me finalize checking in so i could so anything i found wrong with the truck or even verify gas level. 3rd went to call and was put on hold. So i had to pay 100s of dollars just to go find my own equipment that should have been ready with my truck and felt like i was a burden when i was already dealing with enough since my fiancé is pregnant and could not help so it took me even longer to get things done
Micheal DGood people
Aaron D-
Kristy WEmployee adamant I purchase a trailer light hookup before rental. Website claims trailer light hookup available for rent. I went and purchased trailer light hookup at local auto parts store. Only to find out trailer I rented already had the trailer light hookup.
jearld rGreat service fast and easy
Daniel SWonderful experience. Friendly and great to rent from.
Trey MOutstanding customer service. Friendly greeting and explanation of equipment.
Russell MEverything was great.
Michael DVery friendly and courteous staff!
David WReally good service.
Ken SCalled multiple times no one answered the phone.. place is dirty and gross
EARL HWow great people thanks again
JOHN E