Customer Reviews for Ormsby
(U-Haul Neighborhood Dealer)

480 reviews

1520 S Main St   London, KY 40741

(606) 657-0363

Location Hours

  • Mon-Tue: 9 am - 3 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(606) 657-0363

1520 S Main St
London, KY 40741

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 3 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAY J. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Liz M. 
Rating:
5.0

Outstanding customer service. Friendly greeting and explanation of equipment.

Russell M. 
Rating:
4.0

Customer did not leave a comment.

Bradly L. 
Rating:
5.0

Customer did not leave a comment.

Orie D. 
Rating:
5.0

Everything was great.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Otoniel P. 
Rating:
5.0

Customer did not leave a comment.

DALLAS C. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

terina M. 
Rating:
5.0

Very friendly and courteous staff!

David W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Really good service.

Ken S. 
Rating:
2.0

Called multiple times no one answered the phone.. place is dirty and gross

EARL H. 
Rating:
5.0

Wow great people thanks again

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

Sheila D. 
Rating:
5.0

Customer did not leave a comment.

Lucille K. 
Rating:
5.0

Customer did not leave a comment.

Vikki T. 
Rating:
5.0

The young man we dealt with at drop off was extremely friendly and helpful. They made it easy to do the final process of a stressful job.

Thomas B. 
Rating:
5.0

I wasn't notified that the place was closed on the day I returned it or I wasn't aware I had to return truck online the person should have let me know these things but they didn't charge me the 20$ fee for not returning online so I cannot say anything bad about them

Joann R. 
Rating:
5.0

Customer did not leave a comment.

Amber W. 
Rating:
3.0

The Passenger Seat had candy in it and I swept it out and filled it back up and checked tires and fluids in it

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Claude D. 
Rating:
3.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
1.0

Customer did not leave a comment.

Laddle C. 
Rating:
3.0

It took a while to get all the information to download and the truck had something sticky spilled all over the floor. I've used uhaul quite a lot and I would much rather talk to someone in person instead of online.

Frederick P. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Trailer leaked.

Timothy M. 
Rating:
5.0

no improvement needed

Pamela P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
2.0

Customer did not leave a comment.

keith G. 
Rating:
3.0

I booked my truck in person at Legacy Auto and Uhaul moved my pickup to a different location. Took over an hour to navigate the inefficiencies of the system.

Douglas C. 
Rating:
4.0

Customer did not leave a comment.

Stacy W. 
Rating:
5.0

Customer did not leave a comment.

Danny C. 
Rating:
1.0

Dropped off on a Sunday, was on hold 20 minutes waiting for assistance, was told to check in online even though was on the phone. Unable to load website because of poor signal. Called back, on hold for 15 minutes, rep I spoke with Nubia Aldaba, told me to take photos of dash, cab, and cargo area and send to email address she provided. I did as instructed within 1 hour when I had a strong enough signal to use my phone. Never got a response until the following day which was a charge for LATE drop off! Called again, on hold again, told rep what happened and she states she cannot do anything because she is in Arizona and I'm in Kentucky. She told me someone would get back with me “as soon as possible” which never happened. Also sent another email and of course no response. WORST CUSTOMER SERVICE EVER!!! Rude unhelpful reps, a joke trying to reach someone by phone. Why would they not take care of check in when your on the phone with them? No, go to the website that you can't access when you're in an area of poor reception, call back and be on hold forever, only to get NO RESPONSE and charged EXTRA for pathetic customer service. Will never use again!

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
5.0

The lady at the front desk ..can't remember her name .. was friendly answered all my questions and complete professional

ROBERT T. 
Rating:
4.0

I'd prefer not to have the blankets and dolly in the truck when I didn't request them.. Took up minimal space, but enough that I had to disassemble a piece of furniture and move it in my car.

DEBBIE C. 
Rating:
1.0

They are charging me for gas even though I picked the truck up at 1/2 a tank instead of a full tank. So the person who rented it to me told me to bring it back at a half a tank of gas. I better be getting a refund for the 56.25 of extra money they charged me this is ridiculous. Watch your bank account take pictures of gas before and gas after you fill it up to where it was at.

Amanda L. 
Rating:
5.0

Nothing! Love the easy mobile pick up & drop off so much!!!!

Tara A. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

johnnie R. 
Rating:
4.0

Got uhaul checked in really nice people.

daniel H. 
Rating:
2.0

Slow service, had to wait 5 min before I was helped. Was told that upon dropping tow dolly I would receive my cash deposits back. Instead they are sending a check

Joshua B. 
Rating:
1.0

Charged me $137 for something that was their fault. I'll never use uhaul for anything else again

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

anna M. 
Rating:
4.0

Customer did not leave a comment.

teresa B. 
Rating:
4.0

Customer did not leave a comment.

tony F. 
Rating:
5.0

Customer did not leave a comment.

Crandall H. 
Rating:
3.0

Always closed. Rather small and crowded. However the location is convenient.

Debbie R. 
Rating:
4.0

Customer did not leave a comment.

Chester R. 
Rating:
4.0

Customer did not leave a comment.

Debbie R. 
Rating:
4.0

It was a Sunday and closed so I can't rate it. But it was fine. Easy to find and close to the storage buildings so that was a plus.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

carla B. 
Rating:
4.0

This location and person were courteous, well informed and seemed to know what they were doing.

barbara P. 
Rating:
5.0

Great customer service ,friendly willing to help answer any questions that you made have I always come to that location due to the team that works there.

Ora W. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

When the reservation is being made, please mention that the smallest truck does not have a ramp.

Donny F. 
Rating:
5.0

Great location, prices and convenience.

David F. 
Rating:
5.0

Thought the price was to high. Rented 6 x 12 trailer from London, ky to Louisville, Ky back in August 2018 price was $85.00. Rented the same size trailer February 2019 from same Location in London, KY to Pigeon Forge Tenn, price was $197.00. about the same distance to Louisvill, KY.

calvin C. 
Rating:
5.0

Outstanding service thank you

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

janet B. 
Rating:
4.0

I found out that to rent one way is three time more expensive. Then renting for two way. It less ware and rare on you equipment so I not sure why it be three thins more the cost

roy S. 
Rating:
3.0

Closed at drop off.

William D G. 
Rating:
1.0

Be honest and give people enough milage to at least make it to their new home. Added toll dolly and blankets were on my truck that I did not need and it took up space for some of my boxes! An extra 30 dallors was taken from my account without notice, for 56 miles over??? Never will I or my family use uhaul again.

patty L. 
Rating:
3.0

Have more pickups and options available. Also, don't make the caller wait for a callback back on a pickup time.. the pickups should automatically be ready!!!

jessica O. 
Rating:
5.0

Customer did not leave a comment.

kimberly C. 
Rating:
2.0

Customer did not leave a comment.

Emily H. 
Rating:
3.0

Rental Facilities were acceptable. Sent email about the rest of my horrible experience due to truck issues and lack of help from roadside assistance. I have used U-Haul at least five times personally and dozens of times for my business. I will hesitate to use U-Haul in the future because of my last rental.

Daniel V. 
Rating:
3.0

Customer service was a joke, every time I tried to call they would have to transfer me then the line would get disconnected. Was told I could rent the trailer for one day, when arriving to pick up and pay I was then told I could only get it for a minimum of 4 days. When I called back about the drop off location customer service was errogant and rude. Overall the u-Haul experience I had was terrible and will never recommend

dennis T. 
Rating:
5.0

I can't think of anything negative at all. Customer service was very good, the truck was great, clean and well maintained. The process to rent was efficient with easy to understand instructions.

Marie M. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Josh L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
4.0

Customer did not leave a comment.

Billy C. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

alonda B. 
Rating:
5.0

Customer did not leave a comment.

Darrell L. 
Rating:
4.0

Customer did not leave a comment.

Charity J. 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
3.0

Customer did not leave a comment.

melisa M. 
Rating:
3.0

Customer did not leave a comment.

LOIS C. 
Rating:
4.0

The online system lacks. When doing a vehicle compatibility check it would be helpful to show why the towing setup the customer has doesn't work. I had to buy a stronger hitch which was not problem but had I known prior that my current hitch lacked I could have saved time guessing. Also when i reached the additional items screen the hitch I was recommended was too light in weight rating as well. This area would be a great place to put a recommended hitch. Also the U-Haul dealer should carry the maximum hitch that can tow the biggest trailer that U-Haul offers. They did have a hitch with the rating but it was not from U-Haul. They just had it for sale through their business which was a hardware store.

Brent C. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
2.0

Customer did not leave a comment.

TIMOTHY L E. 
Rating:
4.0

Customer did not leave a comment.

douglas S. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
3.0

Price, of course.

David F. 
Rating:
5.0

very little

phyllis S. 
No reviews have been submitted for this location.

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