Everything went fast and smooth
kevin h
Customer Reviews for Oscarl Sales & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awful service, not prepared for my pick up, the trailer didn’t have a jack on it, the chain was frozen in the ground. 1/10 would not recommend.
Leah MNot a real U-Haul location, will not have a truck available for your reservation, and U-Haul makes you travel much further than actual move to get the equipment, without proper reimbursement .
Eryk RNo adapter on trailer for lights then had to walk around to find one that was frozen in the ground . And location was closed when arrived in one at the shop when was told they open at 9am .
DIANE BGigantic mud puddle right where I had to back up the truck.
FRANCIS GIt took a few days to “return” the vehicle as there was no one present, but when I reached out to your customer service they got in touch with the drop off location and it was very quickly completed after that. One thing that was very frustrating was that we had to travel about an hour and a half to pickup the truck. We were well compensated but this was time we had not accounted for so it was a wrench in our day. Overall, very happy with the whole thing being over and when I called in client service was always great! Thank you for the opportunity to provide feedback.
HEATHER SDropped off when they were closed.
J-timothy ANo paperwork needed, just dropped off my keys, the gentlrman said that's it!
Jean GIt would be better if you had pickup trucks at this location because the closest place to to get a pickup truck from is about 21/2 times the distance from me as this location is so I would’ve had more than double the kilometres on the vehicle
Clement CSuper nice lady at the counter. Easy transaction.
Renee BTrailer we booked 2 weeks in advance (6×12) not available upon our arrival, we had to settle for a smaller (5×8), we also booked a dolly, none avail upon arrival. no packing blankets available either. Poorly organized. Dealer could have told us to look elsewhere for the proper size, knowing that they did not have one on site.
Marc BBe more client orientated and friendly
Albert BThe person working in reception was not very friendly or cheerful.
Terri LThis is the second time in three weeks I have rented from this location and both times the drive way is not plowed the first time I had to break the trailer tongue free from the ice on the ground sitting in approximately eight inches of snow and the van I rented was buried in snow and and about ten inches of snow on the ground, the employees don't come out and inspect the vehicle or equipment they give you pictures to inspect off of
Lance DNot sure because the location was closed when I arrived there
George kTerrible!!!! I had a gas leak with the truck, explained my situation when I returned the truck and this location STILL charged me a refueling fee and tried to say that I returned the truck one day late, which in fact I was TWO DAYS early!!!!! I am very disappointed with my experience. I appreciate that uhaul refunded me the refueling fee and late charge as these issues were out of my control, however I am not impressed that there was NO compensation for a defective truck! I leaked gas twice all over the gas station, did not trust that my vehicle was safe AT ALL, and felt very uncomfortable with knowing that the truck was LEAKING GAS!!!!! I had to drive the truck in northern Ontario with limited opportunities to stop to refuel, not knowing if I was going to be stranded on the highway because of this unsafe vehicle!!! Very disappointed with my experience!
dawn mCustomer service was awesome. Got what we needed and on the road in 20 mins. This is the second time I have used their services and have been very impressed. I would recommend this outlet to all my friends.
ken dWas promised $250 off because of driving 6 hours to get the uhaul but was never applied. Spent $200 in fuel before even leaving for my destination
Pieter GTried calling for confirmation keys and paperwork was received. UHAUL number no one answered. Had to call the associated business number.
Jessie DHave truck ready for pickup. Truck had sunk into the ice 3 or 4 inches and took a lot of effort to get out. Truck had a flat tire on the inside dual that needed to be plugged . Fortunately they were able to repair the tire at location. The windshield had a large crack from side to side thru the view area and would not pass a safety check if inspected. I took the vehicle regadardless. When I went to check the engine oil level enroute the oil dip stick was not in the tube. Fortunately it was still there and I checked the oil which was fine and inserted the dipstick. The interior dash lights worked intermittently. I had a flashlight with me and was able to checked engine gauges, speed etc when the lights decided to turn off.
Kevin TI paid with TD visa and they said it didnt go through so I paid with RBC Visa. I dolloy that I was givern would not safely transport my vehicle 12 hours so I left it there. I was given a credit on the RBC Visa but not the TD Visa. I need my refund asap. Words can not describe my disappointment with my experience.
DONALD WWe received an incorrect trailer and wound up traveling over 10 hours for nothing as the equipment we went to pick up did not fit the trailer. We booked a 6 x 12 and were supplied a 5x9 instead which had to be dug out of a snowbank by ourselves. Not happy.
Ron VSnow covered and no brush. Dirty inside cab and truck. Over 100 used blankets left in truck. Had to throw out to load truck and return afterwards to get blankets. Real bad service.
Darlene CDid not go into premise. However personnel was very helpful over the phone in returning trailer.
RICKY Fpoor communication with Uhaul staff overall ... had to rebook the dates of use, the drop off location was changed in the process which was totally unreasonable when I only wanted a one-way service. then on the phone to get this issue cleared up, customer service personnel told me to have truck dropped off by noon ... cost me an extra day charge. NEVER using Uhaul ever again!
GLENN HThe owner was amazing the best service I’ve had in years !
Tracy LI received a text to allow me to return truck after hours. This did not work and so I had to leave truck for owners to do the computer return in the am. When I called uhaul, the wait time was 55 minutes!!!
LAURIE HWe rented a 6x12 trailer from Oscarl in Sturgeon Falls for July 7 through to July 12. We returned it a day early and the owner was there when we dropped it off as he lives there. A week later the girl who works in the office called looking for the trailer and we told her we dropped it on Sunday July 11 and to talk to the owner as he was there. Yesterday October 29 we received a bill for $3600.00 saying we had just dropped it off. I called Oscarl and the girl who billed us out July 7 said she has no clue to call head office. That is just really poor service as it surprised the hell out of us. Because of this we will not rent from them again...we will drive to North Bay.
Doug HThe girl working the desk was very little help, offer less than minimal assistance and almost no information. She said to call the sudbury whatever location before dropping it off the next day. I explained that I was scheduled to drop it off on paris st in sudbury. She said whatever…. I said ok, do you have the sudbury number, I would write it down. She said, I don’t know the number. And I said, well, I guess I’ll look it up myself. Gave me a key and said go get the truck and pick up the blankets at the door. Looked out across the large parking lot / field lot and asked her which truck. She said just look for the number on the truck and match with the number (barely legible on the key chain). Found the truck and brought it to the front. I asked her how I manage the gas issue, did I need to just fill it up or just leave it. She said to bring it back with the same gas as now. (Again, I’m asking all these question as she was ready just to let me leave without any information). She didn’t tell me I had to inspect the truck and respond to a text. I didn’t see that until I got home and tried to connect and it declined as a time out. Oh well I guess. It was just the strangest, I could care less experience I think I have experience. I’m a business owner x 26 years and if my office manager communicated to my clients as poorly, I’d be getting complaints too.
KATHYANN MVery good customer service Would definitely recommend there services.
JOSEPH Mneed better drop off sign out getting into the site like trying to get into fort knocks
Calvin CBook at this location not through the website. Your customer service agents got my booking messed up and ended up costing me another day's rental fee. Not happy about this.
Tanya LDon't believe the price of the reservation online! It is mysteriously doubled when you go to pick up the unit. It is something Uhaul does apparently, the lady at the counter didn't seem to know why. Pretty shady.
David HI contacted uhaul to inquire about cost per km. I was informed it was .40/km however when I showed up for the rental I was told it was .89/km. Had I known I’d have gone with another company . Also had a flat tire on our truck. They have never received my reservation so did not have my truck and couldn’t get me one in time.
Ross DJust keep doing what you're doing. You're doing a fine job.
Wendy JEasy to find with lots of parking space. They are not open Sundays therefore we did the online self check in
John Rvery courteous and helpful
larry cThis places closed down completely for lunch. I had ask for the truck for 12h30pm. All was supposed to go smoothly. When I finally reach someone. He was not friendly at all. I did not get truck to my house which is about 3 km from the pickup location till 1h45 pm. I lost over 1 hr of loading time.. I had to rush to meet my deadline. Not impressed with there service. If 12h30 was a problem. They should of called to let me know so that I could of made arrangements with my helpers.
Jacqueline CPrices are bit high
LAY PTrailer was dirty and had a curtain rod in it. Not very friendly staff.
John SThe owner was friendly and made the rental process smooth and easy.
Glenn T