They added dcw without my knowledge. I am awaiting a call from a repHooman K.
Customer Reviews for Oscar's Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took almost an hour to get through the paperwork, when I had 2 helpers waiting on me.Samson B.
Customer did not leave a comment.Lionel D.
Van is kept in a cramped underground parking lot with less clearance than what the van says it's good for. Very stressful, would suggest my friends rent elsewhere to save themselves the headacheMostafa H.
You need more recent photos of the vehicle for the vehicle check. The van almost looks brand new in the photos.Sabina F.
Customer service was awful. Please have a review of this so you can train your employees to be betterReid S.
Customer did not leave a comment.islam E.
Customer did not leave a comment.Eman K.
Please provide a very clear estimate of how many litres of gas is needed to refuel so that the customer does not need to convert MPG to KML and then estimate how many kilometres in order to calculate the amount of fuel needed. all that mental math gymnastics can be skipped. Thanks.Mir-Masoud P.
Amazing service easy use of van and easy parking. Everything was great from the lady at Oscars smoke shop to the van quality and the overall uhaul service. If you're looking for a spot to move come here!Lonis K.
The lady was nice. I'll probably do it again.Anthony K.
This was a good experience. I read the reviews about the location and was put off, but did it anyway and definitely want to share my experience as it was pleasant. Reviews said: 1.) Language Barrier - While this does exist, the lady at the front made a great effort to explain everything in detail and had a few sheets of paper, a tablet and pictures to assist the explanation to make up for any gaps. I believe that it was pretty clear by the end of things. She made an effort to also call me since the van had been dropped off earlier to ensure I maximized my time with the van. 2.) The parking being too short - yes, while it does look a little too close for comfort, the top of the van didnt look scratched and we didnt damage it either. I believe that they've done a good job ensuring the right height is maintained. 3.) Check In/Out Experience - one con about the location is that we struggled to find network in P2 (as listed in some of the reviews). There was no damage and we did take pictures before starting of the condition of the van. We drove it up to P1 and Ibefore exiting the garage) completed the check in there. 4.) Cleanliness - received a relatively clean vehicle so can't comment there. 5.) Extra charges - charged a dollar more than what was estimated at the end of the trip. I did wipe down the back for the next customer (but there is also a sign on the back which says that if it is left dirty, you will charged $25). So a quick wipe down sufficed for me. Overall a couple of gaps to fix, but my experience wasn't as bad as the reviews made it out to be.Siddhant S.
Customer did not leave a comment.LIONEL D.
Customer did not leave a comment.LIONEL D.
Customer did not leave a comment.Rebecca W.
Garbage communication.Mia C.
Customer did not leave a comment.Kapil kumar P.
She should probably need to know how to read gas gauge properly because she totally got opposite between full fuel and empty fuel.JAEJEONG P.
Customer did not leave a comment.Hal P.
Unfriendly, difficult to understand person at the counter, unhelpful. Would never recommend someone to rent from that location.Martha J.
The billing is a complete scam. U-Haul need to do quality control of the location managers who provide the truck. I took a truck with a total fuel capacity of 117 litres to do a quick transit of couple of furniture items between two apartments in Downtown Vancouver. At the start of the transit the odometer reading says KM out as 11990 KM, and at the end of the transit the odometer reading showed says KM in as 11994 KM. So, my overall usage of the truck is 4 KM (11994-11990 KM = 4 KM). Now, let's get into the billing details. The fuel check in during the time I was told to sign the contract is indicated as 13/16 of the total fuel tank. And this contract was told to sign before I was given the truck which is parked in the P2 of the building where I have to collect it. I did my due diligence and captured the pictures of the fuel tank indicator and odometer, pictures of the entire truck. I finished my furniture move (quick 4 km), captured the same round of pictures and returned the truck. Now, I received my final invoice and it's written there that the fuel indicator is 3/4 of the total truck. By doing the quick math, the total fuel consumption of my transit, according to the bill, (13/16 - 3/4)*117 L = (1/16)*117 L = 7.3 L. So, according to the bill, my total fuel consumption is 7.6 L for 4 KM. This logically doesn't make sense. Correlating this data with the pictures I captured of the fuel tank indicator pictures before and after my travel didn't change a lot. I would like to bring this to the notice of the customer service so that the billing will be corrected and I will get reimbursed from the wrongful billing.Sri Raghu M.
Customer did not leave a comment.Christa G.
Horrible customer assistance from the woman at Oscar shop.Rafael D.
Customer did not leave a comment.Ryan G.
The blankets I paid to have, were filthy. As someone who is allergic to dander and dust, I was not impressed when I opened the garbage bag to find blankets that covered my clothing in filth. The photos of the truck showed it in pristine condition, when in fact, the roof is scratched and rusted beyond belief. The representative needs to work on her customer service and is more worried about her â€œgetting off work at 7pmâ€ rather than listen to a customer's complaints and concerns. As someone who has worked in customer service for 16 years, this is a complete and utter joke. I have photos of the damaged vehicle and a recording of the representative being less than smart or informative. Probably my worst rental experience, ever. Should've just listened to the reviews online pertaining to this specific location . I'd give zero stars if I could.SEBASTIAN QUENTI R.
The lady at the counter is extremely rude. When trying to get my rental, she constantly stopped what she was doing with me to check out her mini mart customers. Then, when her instructions were on a crumpled piece of paper on how to return the rental (which had wrong directions) I called to clarify and she laughed at me and hung up. When I figured it out on my own, she tried to grab my phone to get the dashboard pictures. This lady is very strange and really made the whole process overly complicated and unpleasant.Melissa T.
This was one of the best neighbourhood dealer transactions I have had- clear instructions and clean vehicleMARGARET M.
Store was busy, but overall it was quick, easy and hassle-free process. No hidden fees. Thanks!matthew S.
Customer did not leave a comment.Harriet B.
Customer did not leave a comment.Natalia V.
Customer did not leave a comment.Rhea V.
Customer did not leave a comment.Jerry S.
Everything went smooth from booking, check-in to final settlement. The lady we dealt with was not only efficient but pleasant as well.KAREN R.
Oscar's is a well appointed vomitorium. The service was serendipitously expergefactored for timing with a penchant for vinomadefied client savy. I recommend this location without reservation. Thank you for your service.ALTDUS F.
The van is parked in a garage that is below the height limit at the entrance. While some sections of the lower parking floors are above the height limit, the entrance is not. It's possible to get the van into the garage, but one wrong turn involves backing up in a very narrow garage to avoid entering an area below the height limit. This parking garage should not be used to store these vans.Martin M.
Customer did not leave a comment.Kyle M.
Customer did not leave a comment.STACIE C.
Great customer service, no hidden/unexpected fees, easy process. Had a great experience. Thanks!William P.
I will be submitting a formal complaint.JOHN W.
Service was incredibly friendly! A small note about the van: when I received the van, the floor was caked with dirt. I understand there are blankets for sale to cover the floor, but I didn't anticipate needing them. I'm sure the next person would appreciate if the inside was hosed down so that their belongings wouldn't have to get as dirty. Otherwise the experience was perfect, thank you!joshua S.
Customer did not leave a comment.Eric Y.
smooth process getting the keys to the U-haulKyle L.
Uploading pictures in P2 is not ideal, linguistic proficiency a bit lacking but friendliness overcame some hurdles. Good value for hat needed to be achieved.PIERRE B.
Great experience overall. The check in rep knew their stuff, Instructions were clear and concise.Darcy C.
location, location, location!PETER N.
Person at the counter could not communicate very well, and told me if I didn't bring the truck back on time (2 hours) i would be charged a late fee. Will go to another location next timeTrevor B.
Customer did not leave a comment.Ali Reza L.
Great care and attention. Thank you!Seonghun K.
The vehicle was absolutely filthy...you would think during a pandemic additional cleaning measures would've been taken. Definitely disappointed and would not recommend this location to anyone.Shane B.
My credit card has been charged with an amount of $120.05, but my invoice for this rental as $62.56? Can this be resolved?Regard H.
Low right mirror was a bit brokenANDRE C.
Customer did not leave a comment.EBENEZER M.
Customer did not leave a comment.Avrum O.
If you live downtown and walk to this location I would recommend, however, if you are driving you will have to pay for parking.Kristin M.
Customer did not leave a comment.majid A.
Customer did not leave a comment.Martin L.
Customer did not leave a comment.Jae Hyun S.
You charged me $10 in gas for 5km of driving. I can only assume this is just a standard practice to jack up the bill on your customers. Won't be renting from there again.Matthew W.
Customer did not leave a comment.Mehrdad M.
Customer did not leave a comment.Steven B.
We had a horrible experience trying to return the vehicle after Oscars was closed, using the mobile app. We parked in the suggested spot on P2, but there was very little cell service, so we had to run up and down 4 flights of stairs. We tried to use the uhaul.com/share site, but both my iPhone and my partner's Android phone got stuck on the "Share my location" step - it said that our location could not be received, despite the fact that we had our phone settings set so that locations could be shared. We couldn't leave without finding the passcode for the key, so we called UHaul and waited for 15 minutes before the call was dropped, and then had to start over and spend another 20 minutes on hold before someone could give us the passcode. Basically we spent an hour sitting on a parkade floor waiting for someone to assist us. It was awful. This is not a good place for ending a trip after hours. And the uhaul.com/share website needs to have recourse to get around the shared location step. We do not plan to use UHaul in the future.Elizabeth M.
Just a little bit of a language barrier at this location. Took awhile to fill information out on. iPad.. Very nice people though and we eventually accomplished the task. Easy to pick up the uhaul in parking lot a few steps away..Debra H.
Customer did not leave a comment.KEN T.
Customer did not leave a comment.Eli W.
Customer did not leave a comment.HongYi T.
Had difficulty understanding person I picked up the van from. When returning it, the location had quite low ceilings and small parking spaces making the return more difficultPeter D.
Customer did not leave a comment.daniel F.
The lady was very pleasant and helpful, van was clean with easy access and return. Very reasonable costsMonica P.
The two ladies who own the store are absolutely amazing!!!!Remy D.
There are some negative reviews of this location: disregard these reviews entirely. We rented a 9' van, pickup was quick and painless. The van itself was spotless and had recently been cleaned. The shopkeeper who gave us the key was extremely helpful and nice. We had absolutely no issues with this location and would not hesitate to use it again.Edward O.
I don't know if you understand what I experienced on Friday. My family and I like U-haul very much, but at the same time I think customer service is also very important for a company. The clerk at that convenience store is an old Korean woman. I promise I really don't understand what she's talking about. I told her that I really didn't understand. She replied contemptuously, "This is not my problem." , It's your problem.â€ At that time, I didn't want to continue communicating with her, so I asked her how much would it cost to cancel the appointment? It took her a long time to call her manager, and she canceled for me without asking me whether to cancel, and then told me that a fee of $50 would be charged. I said I didn't want to cancel. I just want to figure out how much it costs to cancel. If it's too expensive, then I won't cancel, right? Then I asked her not to cancel, and she became angrily. During this process, several customers came and went in the convenience store. She just asked me to wait and serve others first. You know, at that time, it was already beyond my expected pick-up time, so I was in a hurry, and she should follow the first-come-first-served order, right? But she told me that this is my shop and I have the right to decide to serve my customers first. I think it is unfair. She decided to cooperate with your company, so she should serve your customers well instead of wasting your customers' time. I think our communication is very unpleasant. I understand very well that all the terms and precautions are stated in your contract, but as the front desk of a location, shouldn't she emphasize certain precautions (such as filling up the gas and returning the car)? I really don't think she didn't know this, but she deliberately didn't say it, which caused me to make a mistake. There is also the issue of taking pictures when returning the car. She only said that she wanted the photo corresponding to the fuel tank on the dashboard, and because I couldn't communicate with her, I always thought that you would charge for how much gasoline I used but not a fine, so I did not refill the gasoline, otherwise how could I do so even knowing that there will be a fine?Kangni W.
I was told to retrieve the tank full, however it was not full when I got it. I drove for 40 km and paid for $40 dollars to refill the tank for full level. I obviously did not spend $40 dollars on gas. Nevertheless, very nice pick up location and spacious and clean van.Victor H.
Parking is horrible, not meant for anything larger than a standard vehicle.Anton K.
My pickup at the shop took too long. Even though I had completed the online check in, the clerk went through the entire thing on the tablet, making me wait ~10 mins, before the clerk essentially handed me the key and told me how to get the van. In this process I was interrupted twice, by customers wanting to make a purchase. Maybe the tablet UI needs to be revised to make it easier for busy clerks to run through. Also the van was pretty clean overall, but there was a seemingly discarded McDonalds bag under the driver seat and some other trash in the cab.Nitant S.
The Oscar's Smoke Shop attendant barely could speak any English and was not able to give me the instructions as needed. To return the truck, I left the car in the parking lot on the spot that I found when the first time I took. She called me today at 7 am asking where was the car if I would not bring it she would call the cops. I said the car was there, exactly in the spot that I found, she said that I was calling her a lier. She finally decided to go check the parking lot again and found the car. Moreover, I tried to return the truck using the app but I could not as when I tried to upload the picture from the mileage and fuel the continue button was off, and as consequence, I did not have access to the passcode of the mirror box to return the keys. I had to wait over 40 minutes on the phone to talk to someone from your customer service that could help me.Mauricio D.
Friendly and helpful customer service. Van was clean with no issues.Sherard T.
Customer did not leave a comment.Ashley M.
I was able to get a van and do my move in the end. All good, cargo van not locking back door but overall managed to have my work done. Thanks!Juan Carlos A.
Customer did not leave a comment.Jamie E.
I tried to do my pick up online, but ended up being on hold for 20 minutes with Uhaul and then go hung up on. When I went into the location they were rude because I was supposed to be doing it online. The van was filthy inside and out. Could barely see out of the Windows. Overall a very bad experience. Would definitely think twice about renting from Uhaul again.Teresa M.
The van was dirty and there were dead bed bugs in the bottom of the back of the van... it stunk like urine and the person working at the location where we picked up the vehicle had a very hard time communicating with me and signing out the vehicle. They made me redo all of the paperwork when everything had already been done online - reserved and I had selected express checkout so it should have been a relatively quick process at 7:30 am when it's not busy- instead it took almost 45 minutes before we got to leave with the van only to find it stunk and was covered in bugs. I am very disappointed in you hall!!! I thought your company had higher standards and I will not be using your services again so the price was great I would've been happy to spend more money for better quality!!! can guarantee that next time I need to rent a vehicle to move my belongings I WILL NOT be dealing with U-Haul , I will be using a different providerTrish C.
It was really hard to find where the vehicle was parked and the person in the store was not helpful. After looking in the parkade for 30 mins, we were able to locate the van after talking to the security guard. I wouldn't recommend this location.Karen D.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Dana H.
Excellent service.. I"ll be back again this location at least 1 or 2 times a month.Jae K.
The Parking isn't easy to drive inside. The pipes are really low sometimes it touches the roof of the cargo van. You need to be careful. I would avoid this location at 951 Hornby St. The only good thing about this one is that it opens at 7am.Laurent M.
Customer did not leave a comment.Bernardo F.
Simply put, do not go here! The check in process is unnecessarily long as the employee will stop checking you in as soon as another customer walks into the store. The van smelled awful and had previous damage (broken drivers blind spot mirror and rear lock is punched out). Their van is also located 2 floors underground so if you are doing self check-in/check-out on the app, be prepared to wait! If you are searching for a U-Haul downtown, save yourself the time and hassle and go to the Davie Street Market (have done 4 past rentals through them and never had any issues).NATHAN C.
For online pickup the parking lot P2 had really bad reception, it took 30 minutes to pick up, 40 minutes to drop off because the website kept erroring out. The driver side lower mirror had a crack and the rear cargo door lock was broken and couldn't be opened with a key. Otherwise the vehicle was good and having online pickup was a life saver over the holidays.Billiam L.
Customer did not leave a comment.CHAD W.
I had done express check in, but when I went to get the keys I had to do the check in all over again... this was confusing and I think I ended up paying more than the options I had originally chosen.Ryan L.
When I did the online approximation with then km and all the fees the website said it should come out to about $50 but when I got in it ended up being $115. A little more clarity on the website would've been helpfulMarcel Q.
Van was dirty (a half smoked joint was in the passenger door pocket). Oil service light was on entire time and I was told â€œnot to worry about it). As it is not an actual rental location I was provided with additional instructions that were not clear. Finally, the 19.95 plus mileage and fees advertised turned into 89.00 plus mileage and fees when I received the bill.Aaron S.
Firs the uhaul van wasn't parked at the correct spot in the parking underground, was suppose to be on the left hand side of the parking but it was somewhere to the right. Took 10 mins to find and the right side had a lower ceiling so, it ever so slightly lnowed the roof on the hanging beam. Then when returning the van the underground parking had no reception, so i couldn't take pictures to self checkout. Went upstairs to use the app but I couldn't upload images from my library as you could only take pictures at that moment. Spent 40 mins on hold finnaly to email eveything to checkout. Very unpleasant experience, especially after a long night of moving. Customer support was friendly enough though. Thanks to Danae Howard. If the wait time wasn't so long this would have been acceptable.Arjun N.
Took a long time to get the vehicle. I also do not have a receipt yet. How much did I end up spending ?HOLLIE S.
Customer did not leave a comment.Carl D.
Parked two floors down in a basement under a huge building. When trying to fill out app details keeps freezing. Took me an hour to unlock the van. Wasted valuable timeJamie D.
Customer did not leave a comment.Vitor L.
Customer did not leave a comment.Matthew R.