The lady that helped us @ Oscar's Smoke Shop was wonderful ! ... very friendly ... very nice ... very patient Would I go back to that location again? Absolutely !
STEPHANE F
Oscar's Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V6Z1V3
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Customer Reviews
- 3.0 Average Customer Rating
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This location is terrible. Charged me for CDW in store but never included it on the invoice. Obvious scam. Also tried to make up a fee for gas
MICHAEL JHi there, I recently resolved my issue via ticket #5110833 and shared this concern via my account orders page, but I’d like to share my concerns about my recent rental experience at Oscar’s Smoke Shop here as well. While I’ve always had great experiences with U-Haul in the past, this particular encounter was frustrating and inconvenient due to several issues: 1. Key Handling Issue: When I picked up the truck, I was asked to take the key home overnight and return it by 7:30 AM because the key box was allegedly broken. This wasn’t ideal, but I had no other choice given the timing. However, the next morning, I realized the “broken box” seemed to be an excuse, possibly for negotiating extra charges. 2. Unreasonable Gas Complaint: I was held up for 30 minutes in the morning while the staff insisted the gas level was slightly below the required amount, despite my calculations and photos showing otherwise. I even explained that cold weather can affect the fuel gauge reading. Communication was difficult as the staff’s English proficiency was limited. Ultimately, she allowed me to leave but commented that my actions were “not ethical,” which was unwarranted and unprofessional. 3. Unfair Cleaning Charge: After returning home, I received a $10.50 charge for cleaning. I had only moved a couch, and the truck was left spotless, as confirmed by the photos I submitted. This seemed to be another attempt to add unnecessary charges. After checking Google reviews for this location, I found multiple similar complaints. This behavior reflects poorly on U-Haul’s reputation. I urge you to take serious action against this location to ensure future customers don’t face similar treatment. Thank you for taking the time to review this concern. Best, Hossein
Hossein MInstructions to m gas fill up unclear and charged for a cleaning fee when the vehicle was left clean. Will avoid renting Uhauls in the future.
WILLIAM TUnfortunately we struggled with pickup at this location, as our driver we listed at the time of booking was not allowed to collect the vehicle until we could get someone else on the phone to confirm our reservation number. What should have been a 15 minute pickup turned into 45 mins. Our driver then had to locate the vehicle in a large parking lot and was given the incorrect parking lot number, which required us to contact the shop and get the correct parking number.
CAROLINE A