Instructions to m gas fill up unclear and charged for a cleaning fee when the vehicle was left clean. Will avoid renting Uhauls in the future.
WILLIAM T
Oscar's Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V6Z1V3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Unfortunately we struggled with pickup at this location, as our driver we listed at the time of booking was not allowed to collect the vehicle until we could get someone else on the phone to confirm our reservation number. What should have been a 15 minute pickup turned into 45 mins. Our driver then had to locate the vehicle in a large parking lot and was given the incorrect parking lot number, which required us to contact the shop and get the correct parking number.
CAROLINE AI don’t understand why I was charged $10 cleaning fee. When it was returned clean.
SHAYNE FThis location is dishonest, fraudulent and not trust worthy. They make u-haul look shady, deceitful and scammy. I didn’t originally pick this location SOLELY based on the terrible terrible google reviews. The system automatically re-routed me to this location, so I hesitantly obliged. Turns out on dropping off the van, which was CLEAN (photo to prove it), the location lied and said that the van was full of sand and debris. This is disappointing and I have not yet received my refund for the cleaning fee.
Rosina JThe lady who helped me could not have been nicer and accommodating. I was late with the truck and she was understanding and kind.
Craig M