I arrived on time at 2 pm to pick up the keys and the person who was coordinating the rental was perfunctory but slow. The counter was not conducive to efficiently manage the transaction as at one point my drivers license slid through a slight opening under the heavy duty mat containing the scratch lotto tickets. it took almost 10 mins to get my license back. Then when I arrived where the van was parked (spot 268) it was wedged close to a concrete pillar and a car. There was a direct wall behind the van which was not ideal. thankfully a maintenance person assisted me to navigate out of the spot. Upon returning the van, i mentioned this to the woman who scoffed at me, stating no one else before me had issues. But not everyone before me parked in the same spot. Then she compared the photo of the mileage i took at the start of the rental to the photo when i returned and began to become belligerent. it was 30492 before and 30498 after but she mistakenly saw them as 30498 and scoffed at me. In the end, the whole experience was tiresome, insulting and unacceptable. I do not recommend this locationdaniel C.
Oscar's Smoke Shop
(U-Haul Neighborhood Dealer)
Vancouver, BC V6Z1V3
- Mon–Fri7 am–7 pm
- Saturday9 am–7 pm
- Sunday10:30 am–7 pm
Special Operating Hours
- 4/7/2023: 9:00 am - 7:00 pm
- 4/10/2023: 9:00 am - 7:00 pm
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V6Z1V3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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This location has only one truck and they don't let you know about it so if you can't return it on time they will charge you as delay fees. They charged me 124$ for only 2 hours delay returning at the same day of renting.HAMED H.
All was good But as it was my first time to rent a uHaul, I found it an easy process and I am booking it for tomorrow againYasser F.
Maintain the equipment.Joseph Robert Li D.
The entire experience was annoying. There was no app check-in. I ultimately had to go into the office. The app asked me upload my license but would not accept my paper one since I just moved here. When I returned the vehicle there were NO PARKING SPOTS in P2 as directed. ZERO SPOTS. When I went to look for more parking in P2 I found not access it because my van was too tall. So I tried to park in wheelchair but was told I could not when I called in about it. But was given no other alternative. So I drove around for about 10 minutes in the tiny lot and my dad had to argue for a spot as we were desperate. Total shit show. There should be a reserved spot. That was SO STRESSFUL and annoying on moving day which is already stressful. This is the second time where it felt hugely annoying. As Uhaul promises big but does not deliver. I ordered 2 boxes for delivery and they did not. And my movers had to haul ass to the actual site on moving day and total ridiculous mayhem ensued from there. Really terrible service all around.Gina L.