This neighborhood dealer was not pleasant. I was assisting with moving my daughter from Huntsville to Conroe/New Caney. My pickup location was changed by U-Haul from the previous location that I have had nothing but good experiences with to this location. The requested dolly was not available and removed from my order. Dealer claims to have tried to call, but did not leave a message to notify me of the change nor did I see record if a call at the time she said she called. I was prepared to a mobile pickup so I completed all the steps in the app, but still had to sit with the dealer to “make sure I did it right.” I was questioned as to why I was picking up the truck at the location. Seeing I was returning the truck in Conroe, she asked “ did they not have trucks in Conroe?” If you want to be in the customer service industry, focus on customer service.
Joe S
Customer Reviews for Osprey Storage Huntsville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful when picking up
Brett TFriendly staff, very helpful.
GREGORY SFantastic customer service!
SANDRA KThe uhaul app is crap. I didn't like being forced to download it. When I clicked my texas pickup location it sent me to a map in Arizona. I did not use it for anything. Fix it or get rid of it.
JOHN dJamie was great, and friendly
John N