Customer Reviews for Osseo Salvage LLC
(U-Haul Neighborhood Dealer)

159 reviews

W15591 US Hwy 10   Osseo, WI 54758

(715) 597-2114

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 597-2114

W15591 US Hwy 10
Osseo, WI 54758

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
5.0

He had to fix tail light connector and then helped me troubleshoot a blown fuse in my truck

John V. 
Rating:
5.0

Really appreciate the friendliness of owners.

Diana W. 
Rating:
3.0

I received mail a mail on 7/22 to pick up the trailer at kuehl's canvas in Hudson WI on 7/31 at 10am. Guaranteed. On 7/30 afternoon I received a call from Osseo salvage in Osseo WI to pick up my trailer at 10am on 7/31. I had to drop everything an drive 78 miles one way and 78 miles back. When I asked about the guarantee I was told ‘ you are guaranteed a trailer not where it comes from'. This news was very last minute and driving 156 miles out of my way was inconvenient. Very disappointing

Elijah S. 
Rating:
3.0

Customer did not leave a comment.

jason G. 
Rating:
5.0

Customer did not leave a comment.

ANNA S. 
Rating:
4.0

Customer did not leave a comment.

Matthew E. 
Rating:
4.0

The parking lot lacked sufficient parking although I'm uncertain how many trucks would've been dropped off in a given weekend there.

TIMOTHY K. 
Rating:
4.0

Customer did not leave a comment.

Kyle B. 
Rating:
4.0

People were great

Jon Z. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Bryon B. 
Rating:
3.0

Coukd be cleaner .. help was friendly and courteous .. i understand this a salvage yard .

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Not a thing! You were helpful and informative. Equipment work fantastic and your directions Pilates equipment for fine. Thanks for making it a very nice experience.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

chris W. 
Rating:
2.0

The lady canceled my order without me knowing because she called the wrong number who didn't need a uhaul.

Justin H. 
Rating:
4.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

Very flexible and helpful staff. Will rent again

HENRY F. 
Rating:
5.0

Everything was perfect. I have nothing to add to improve.

DAVE E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Great service at pickup location... Made sure lights and hookup were secure and operating.....No problems at all on a 1500-mile one way .

darrell R. 
Rating:
5.0

Customer did not leave a comment.

JEFF O. 
Rating:
3.0

The personnel were super helpful and friendly. The building is in pretty tough shape, an not very inviting. This is a salvage yard, so it looks like a salvage yard. Again very friendly and helpful personnel, but the property is not what you would expect.

victor S. 
Rating:
4.0

Customer did not leave a comment.

Lori N. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

The trailer that I requested online and was told would be at that location was not. I was expecyto pay $18 something, instead I paid $132 for a different trailer. I called Travel to complain and was told I would receive a call back but never did. If UHaul doesn't try to fix this, I'm not using this company again.

Catherine J. 
Rating:
3.0

Customer did not leave a comment.

Kim N. 
Rating:
3.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

My experience was great, the staff was friendly and answered any questions.

DAN N. 
Rating:
3.0

I need for u to explain why there r two different charges on my bank acct. for from you. One for 34.03 and the other 130.99 I know the last is for the rental of the truck but what is the other..... Thanks Karen

steve S. 
Rating:
5.0

stop trying to double charge for accessories during the rental drop off. The drop off process via the app made it appear as though i hadn't paid for the moving pads, very annoying.

Michael L. 
Rating:
2.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Nothing, very accommodating.

BILL T. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

excellent, friendly service.

TOM W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

mike G. 
Rating:
5.0

Had to change my plan and they were very accommodating. Had a problem with lights and they spent 1/2 hr chasing the problem. Definitely a great place to rent.

David G. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

The best Uhaul location I have ever visited. Wade was extremely helpful and everything went great. Nice people. Hard workers. They deserve a bonus!

David K. 
Rating:
1.0

The caulk on the roof of on of the enclosed trailers was totally missing in some spots meaning that any time it rained even a little all of my things inside got water damage. I am not happy.

Collin S. 
Rating:
5.0

Awesome. Best customer service of any business ever. No people who are always helpful.

David K. 
Rating:
5.0

Customer did not leave a comment.

Don Q. 
Rating:
3.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Originally reserved in Black River Falls but there was no availability. I believe I was supposed to be refunded some money. The moving crew was awesome!!

Anne L. 
Rating:
5.0

I needed to change the p-u date from 3/30 to 4/7, when I contacted the U-HAUL in Osseo & spoke to Laura, she was extremely helpful in the process of having to make the change.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

Uhaul system was not working. Took an hour to order and pick-up the Uhaul rental.

ERIC R. 
Rating:
4.0

Customer did not leave a comment.

Dewayne H. 
Rating:
4.0

Customer did not leave a comment.

KERRIE J. 
Rating:
4.0

Customer did not leave a comment.

virginia R. 
Rating:
4.0

Customer did not leave a comment.

Gerald M. 
Rating:
3.0

Tire on trailer was low on air, tech filled tires and said, that will be good. Tire blew out seventeen miles from our starting point. We were (my sons and I) stranded on the side of the road for four hours until U haul representative could find us someone to come change the tire. UNACCEPTABLE!!!! Even though they set us up a hotel room(room 158, Best Western, Black River Falls,) that smelled like raw sewerage, and did not charge me for the twenty four hours extra time to return truck, I was very disgruntled with the way this was handled. The people that were in contact with us were polite, but there was little or no information to help them out.After spending thirty-five dollars on convenience store sandwiches and crap to eat,we did not feel up to unloading the truck at all.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Crystal K. 
Rating:
3.0

Customer did not leave a comment.

Kent O. 
Rating:
3.0

I was told to go to Black River Falls to drop off tow dolly,VERY DISGRUNTLED to find out that they were no longer doing UHAUL and had to travel 25 miles north on the expressway to drop off tow dolly.Not only was this an inconvenience,but costed me valuable work time.I was planning to use UHAUL to move in three weeks but am considering other options first.Moving five hours away,I cannot afford costly errors like this again! It was a comfort that the staff was very helpful and understanding to my issue.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Diane H. 
Rating:
3.0

The fender on the tow dolly was in very bad condition,

Brian L. 
Rating:
3.0

Customer did not leave a comment.

Brad V. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
3.0

FIRST OF ALL....the location works very well for me (i.e. keep it!!). However, the drop off location on GPS is about 2 miles east of the actual location, so we had trouble finding it. Local folks were somewhat helpful. As follow-up, the location was not open when we got there, so phone confirmation from uHaul was needed a week later to ensure we actually dropped off the trailer. In conclusion, I would do it again, now that I know where Osseo Salvage is located.

Kent O. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

I'm glad they told me that it had service for the sensor so I was not as concerned when when I went to return it it started to overheat again according to the gadget so I just pulled over and waited for a few minutes then started back on my way.

LORI F. 
Rating:
5.0

Customer did not leave a comment.

DON C. 
Rating:
5.0

Customer did not leave a comment.

brian M. 
Rating:
1.0

Osseo Salvage was dirty, obscene information posted to the walls, and even political information, coupled with calendars of partially naked women - an awful location and I am puzzled why I was sent to Osseo when I asked for a pickup in Eau Claire. Osseo is 30 miles south of Eau Claire and resulted in an hour of my time to drive to ... when it is requested a pickup in Eau Claire, one should get that request or at least have a discussion on alternatives.

Daryl G. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

also very helpful and fair

Gary B. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

KRUNAL P. 
Rating:
4.0

Customer did not leave a comment.

GARRICK P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
2.0

Kind of a dingy place. Doesn't reflect well on the U-Haul brand in my opinion. Vehicle interior, primarily windshield, was very dirty. Washed it myself. Exhaust pipe was bent and had burned a hole through passenger side skirting.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

RAY P. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Great experience through the entire process. Thanx for working with us.

BOB S. 
Rating:
1.0

My ratings are based on the Hasting ways location in Eau Claire. Everything at the Osseo location was great, but the Eau Claire location was terrible. Trailer we had on reserve was not available was told had to drive to Menomonee which is 20 miles one way as one was available there. When got to Menomonee there was not a trailer available. We were than told if we wanted a trailer had to drive to Osseo as they wouldn't bring trailer to us. This running around to get a trailer added an additional 2 hours of driving time for us. Never once did anyone apologize basically was told well I know you had one reserved but we don't have it so it was my responsibility to drive all over to get one. Very poor customer service in general

SHARYL S. 
Rating:
4.0

I reserved a trailer on line for this location - 5' X 8' open trailer with ramps. When I got to the pick-up location, there was no open 5' X 8' trailer. I reserved it for Osseo, Wi, and they said my order was transferred to Eau Claire, Wi. This did not work out very well with our plans for dropping the trailer off. They did have a covered 5' X 8' ft trailer, and that is what we settled for. It was not ideal, as we were hauling a riding lawn mower, and could have used the ramps. So, I was not happy with your web site, as it did not reflect the actual location of equipment. The Merchant was extremely helpful, and I was pleased with their effort. It would have been very inconvenient to have had to frop off the trailer in Eau Claire, Wi.

DALE P. 
Rating:
5.0

Customer did not leave a comment.

JOEL K. 
Rating:
3.0

Customer did not leave a comment.

KATHY H. 
Rating:
5.0

Very friendly, went above and beyond to help get our lights working on our personal vehicle. I would definitely recommend this place!

kate J. 
Rating:
3.0

Customer did not leave a comment.

Ronald A. 
Rating:
4.0

Very accomidating people, helpfull

CHARLES S. 
Rating:
5.0

Osseo Salvage was great! The customer service was excellent, very friendly, helpful, and down to earth people very willing to help in any way. Also had many trailers in stock unlike other local dealers. Going back again this weekend and definitely will tell others about this great experience!

ELLIE H. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
3.0

Customer did not leave a comment.

LAURA O. 
Rating:
4.0

Customer did not leave a comment.

JOEL G. 
Rating:
3.0

Customer did not leave a comment.

DARRELL K. 
Rating:
5.0

Customer did not leave a comment.

Chelsea H. 
Rating:
4.0

Customer did not leave a comment.

Mike L. 
No reviews have been submitted for this location.

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