Everything was great.
BILL J
Customer Reviews for Our Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
not much
Nickolas PThe girl that worked there was extremely rude. She wasn’t even clean looking. She was rude to me and my brother. She had horrible customer service skills.
CHERIE PDown home operation ; messy office; but quick, attentive and excellent service. I have used this location for many years with reliable service, effortless checkout or check in! Uhaul prices have TRIPLED since this time last year. Same size trailer; same mileage trip! We will certainly reconsider the use of your company for ANY future trips!!!!
LAWRENCE KThe lot at this location is difficult when returning a trailer since one has to jockey around in the middle of a highway.
DANIEL SNothing needed
MELANIE AVer quick and easy drop-off. Location was perfect
Jeff CThey are always helpful
ERIC HSo sweet, so kind and so helpful for such a stressful time in life. Just beautiful down to earth helpful people. Wish the whole world could be like this
KIMBERLY BLocation was closed during trailer drop off.
DAVID GFantastic customer service! God bless!
MONIQUE GSee above comment. Trailer was horrible
PHILLIP JWe love this great blast from the last store, where customer service is always excellent!
Michael HVery friendly and easy to get in and out.
LONNIE PExcellent help with hookup and drop off for our 6x12 trailer.
TIMOTHY Wvery friendly customer service
JAMES HWas a self-dropoff after hours, so no help available. Really appreciated the ability to do the self-dropoff with the link that U-Haul provided
DAVID CHelpful and friendly.
GRAHAM WAbsolutely best sight pick up and return I have ever had, by far. Love those folks
JILL TThe trailer lot was way overcrowded, making maneuvering difficult, especially upon trailer return at an hour convenient to us--which in this case was after dark. The lot is unlit--horrible conditions under which to try and berth the trailer. While the trailer's safety features are, it is to be hoped, up to minimums, sadly, its exterior is aesthetically unappealing--unwashed faded paint, dents, etc., all of which isn't exactly a great rolling advertisement for U-Haul, and the interior needs repairing. On our rental, the rubber bumpers inlaid on the side-rails were pulled loose in some places, and the clear plastic overlay on a large placard on the side wall was half ripped off and hanging dog-eared. BUT--the trailer did the job for us very well, all things considered.
DANIEL SNothing. The personal at this location were friendly and efficient. Easy to pick up trailer and easy to return. Thank you.
ANDREW BThe dealer would not release trailer unless I purchased a 2" ball. The U-Haul web site specifically stated 1 7/8 or 2" balls. Just a way to make a buck. I traveled over 40 miles to get it. I had a 2" ball at home and would have brought it but the web site said 1 7/8 was good.
GARY Bthe staff was VERY helpful!
TERRENCE LRude staff, off-putting environment. There are random notices taped to the plexiglass barrier between the customer and the clerk. Would not recommend.
Jason MU-Haul was the best option for us because of the pickup/drop off location. Generally speaking, the truck we rented was in good condition. The only real irritation with it was that the rear roll-up door had a severe bind about 6" up from the closed position when being raised and lowered, requiring a LOT of muscle to dislodge--sometimes two men were required. After lowering the door, it was VERY hard to move the catch to the latched-and-locked position. Overall, though, the truck served its purpose very well.
DANIEL SThe drop off location is good, but this is not the drop off location that I signed up for. I chose the Cashiers location when making the reservation but then got a text saying it had changed to Brevard. I had to drive an hour in the mountains to take it to the new assigned location. That was a definite bait and switch. So no, I'm not happy with u-haul right now.
Shari PNicest people in the world and very efficient.
BINFORD JGive us the vehicle with a gas tank full so we return it full. This 3/16 full or 2/16 of 3/4 quarters full to charge for gas is something I hear from a lot of customers.
KATHLEEN FClean out the cigarette smoke.
JAMES RIce was covering about 1/4 of the floor at the rear of the cargo area. I had to shovel it out and dry the floor before loading the truck.
DAVID BEverything went perfectly. 100% satisfied.
MARTIN PGreat service🙏
TIMIRIN CVery friendly and helpful!
JAMES LNothing it was great
MELISSA CNothing. Everything was excellent.
NELSON Cthe low rating is becouse the location so far from my sister apartment after being sent to a closed tire store
PAUL SAll good.
GARY FIt's a mom-and-pop kind of place so dusty and cluttered otherwise fine. Personnel was in ways hateful and smart mouth over cash as if we are to know something different than what we were told at pickup and was bothering him. He slapped the sign pointing out no cash that was hung UP HIGH over 6ft and expected us to see it in a clutter of other signs. I had to walk away before getting upset. We tried to explain that we paid cash picking it up and was told we would get back the 94 upon drop off but he just continued mouthing about his sign and oh well kind of attitude. He instructed us to take it to main UHAUL in Ashville NC. We drove ALL the way (29 miles) just to be let known by a super friendly staff that if we dropped there, it would be more because not correct drop off and that UHAUL would send us a check if we didn't use a card. So kind and felt bad for our situation. We then drop BACK to mom-and-pop store named "Our country Store" told the woman this time what was said, and man was still grumpy but then I feel like understood we would have had no idea of cash issue. After this was nice and helpful. We dropped trailer and woman sent all info in to UHAUL and said we would receive a check but only 75.00 because that was what was charged on a deposit. I was livid because its a 94.00 difference and was told that is what I would receive back and then again these folks were claiming different. Maybe them understanding more would be a good idea.
DENNIS SExcellent service and friendly people! I have no issues with the service received at this location! Extremely helpful and a great place to do business!
ROBERT SI delivered to Our Country Store 10:30am 11/8/24, I asked if they needed any paperwork or anything, they said no. The following day I checked and the rental was still active. I tried to call Our Country Store and they were closed. I chatted with a UHaul agent online, I was told to contact Old Country Store Monday. One 11/11/24 I received an email with a zero balance but did not really say the rental was closed. The Online check in did not work. Communications were not clear.
DANNY JEveryone was very kind and helpful. They explained everything
Stephen BRented here after mobile pick up at Midgard in Sapphire failed. This location was great. Could have been a bad day otherwise. You need to reevaluate using Midgard in Sapphire as a mobile pickup location. It’s terrible.
TIMOTHY FStaff was very helpful, trailer worked great. Thanks
DAVID GNothing comes to mind
JIM AHad some difficulty in getting the agreement processed. Facility reeked of cigarette smoke.
ABRAHAM PNo moving blankets, straps or other services
JANICE TFriendly service and plenty of hauling options available
JASON DVery good service highly recommended
JOSEPH BNothing to improve Robin and his wife treated me wonderfully. It was a pleasant experience and I would highly recommend them for all your rental needs.👍
RODNEY F