Jane M.
Customer did not leave a comment.
Customer Reviews for Our Country Store
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Our Country Store
Beth K.
The people I worked with are wonderful. I have not had yo pay UHaul this much ever. It is too high. I moved myself to save money. I'm 64. Very limited income. Now you've taken what I need.
Jesse B.
Excellent customer service on both ends!
Margaret M.
Nothing,everything was great! Thanks
John C.
I ordered a motorcycle trailer when I got to the pick up location there was a 5 x 9 open trailer but no wheel chock in it for the motorcycle when I spoke with U-Haul they said I had not ordered the motorcycle trailer which is obviously not true poor management on the order side on your part our country store was very good and tried to help but there were no motorcycle trailers available I am in range of my location not happy about that
Everette H.
Not clean, not helpful, not friendly.
Bradley C.
Everything was fine.
Bobby D.
Very nice people
Daniel H.
Nothing
Jorge M.
Great attentive, helpful service. Nice folks!
Donald S.
Easy drop off
DEBORAH H.
It's an old country store location, not not new and modern. That being said, it was a pleasant transaction. I enjoyed my experience and would rent from them again.
Joseph H.
I can't think of anything. All went well in Brevard.
Amylisa P.
The truck was filthy and the stench was unbearable.. Cigarette ash, dirt and candy wrapper in door panels, sticky nasty drink holders and seats, the stench seeped into anything I had in the cab like my clothing, handmade face mask and and purse - I had to throw away all of them because the smell wouldn't come out after 2 washings and the stench would get into the clean clothing they were touching in the hamper. The back had dirt in it that I had to sweep out and I had to clean the cab with cleaning wipes before I got in, which turned black after I used them. If I wasn't picking up when they were closed, I wouldn't have rented it but I needed the truck. When I told the lady at the store at drop off she denied it would be dirty, didn't apologize and when I told her I took pictures she basically told me to get out and she would send me my bill. I'm EXTREMELY DISAPPOINTED. I'M PISSED I DIDNT GET A DISCOUNT after reporting the issue to the corporate office and the local store. I thought the contract I signed would hold up their end of renting me a clean truck and if they didn't, they need to take responsibility. Ive been renting from uhaul for 20 years and if they weren't a monopoly in my area I would NEVER use them again. My experience was hellish and they still took my money. DONT rent from this store, they are horrible.
Christopher D.
I will NEVER recommend U-Haul to a friend. You will be lucky if I don't encourage them to look elsewhere. The experience was HORRIBLE and the mirrors didn't even work on my truck, it also didn't come with a lock.
Daniel H.
None
Mingnon F.
Usual fine job by these folks. A joy to work with them.
Marie B.
The owners were a delight to do business with. They are friendly, professional, and overwhelmingly helpful. They answered all of our questions, made sure that we were comfortable with our rental and exhibited the highest quality of customer service. They are definitely an asset to the organization.
KENNETH K.
Just dropped off. Seemed like a nice location Friendly attendant
Frank P.
No problem, no improvement necessary.
Roy D.
It would have been nice to be told I could have saved $145 by renting a $166 one way rate rather than a $311 local round trip...plus $75 in fuel. They knew that I was traveling about 70 miles away and coming back. I could have had the person I was transporting furniture for follow and bring me back and saved her $145
Mark C.
Great experience! Very friendly and helpful!
Emily R.
I had to get a tire changed soon after pick up due to a lack of tread and balding on the inside of one tire.
Allan M.
U-Haul when out of the way to help me get the truck i needed. There was a mix up and U-Haul gave me a discount on gas mileage cost. Well done and really appreciate the help from every one
MARK B.
They worked diligently to overcome internet issues. Excellent service
Jeff B.
Stay the same, friendly and they what they are doing!
BETH F.
Friendly, clean, helpful
MANOJ K.
Best customer service.
MARK L.
Great Staff!
Laura M.
Fantastic customer service!
Matthew T.
It was a little pricey. Also, the trailers and other equipment were in a lot across the highway from the main store.
Keith M.
Everything was great here
JOHN M.
Friendly and informative people, they made the experience very easy. We will be back to rent from them again.
Betty G.
Everything was excellent. Thank you.
Luis I.
The people there were very nice and helpful.
Virgil D.
You are doing a great job.
Craig E.
Nice people. Very convenient
William O.
Great place
Brian W.
Your mileage rates are a little bit high especially if you are just staying local. It sure is deceiving when you advertise $29.95 a day. $.99 a mile plus gas cost makes it very expensive. Maybe you should reveal this when you are advertising. It sure would be a big help in figuring out the total cost of the rental. Thank you
John W.
They done such a good job with getting me the trailer i needed with a short notice on Christmas Eve. Thanks to the folks at the farm store. Would go back there the next time I need a u haul. Thanks. John Willis
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