Customer Reviews for Our Country Store
(U-Haul Neighborhood Dealer)

925 reviews

985 Old Rosman Hwy   Brevard, NC 28712

(828) 862-8851

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(828) 862-8851

985 Old Rosman Hwy
Brevard, NC 28712

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Abraham K. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Customer did not leave a comment.

JosephH W. 
Rating:
5.0

The crew at Country Store in Rosman Nc, are top notice, kind and caring which is well above any uhaul place I've been to in the past

JOshua F. 
Rating:
5.0

Nothing really, they where both very helpful and friendly. No problems! Just the way you need it during hard times and moving.

Rolan C. 
Rating:
3.0

The check engine light was on when I picked up the truck; I was not told this and apparently no one was concerned. Thankfully, I made the trip safely.

Mark B H. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Nice trailer worked perfect I'd rent it again

Frederick R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN E. 
Rating:
3.0

Customer did not leave a comment.

Mary-Elizabeth D. 
Rating:
5.0

Very friendly staff

JOHNBYRON S. 
Rating:
1.0

I was over charged 120% from my last rental of the same equiptment, I rented the same 6x12 trailer in Feb. And Mar. For $109. This time it was $253. I called customer service and the supervisor would fo nothing, a long time customer !

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Lester S. 
Rating:
4.0

Service was quick and simple. I was able to check in with the truck quickly and bring it back the same day with no issues. The managers on site were delightful. The truck needs some servicing. From my general inspection the truck needs further inspection or other replacements needs: * New brakes needed soon * Transmission was shifting hard * Tires may need rotating or replacing * Smell in cab was of rotten milk * Aesthetic repairs (scratches on side etc) Other than that, the truck ran well and was pleased with the service it gave us.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
5.0

Nothing. The people at Our Country Store are great!

Patricia P. 
Rating:
4.0

Great trailer, painless process

Bruce W. 
Rating:
3.0

The people at the country store we're friendly and helpful.

James Z. 
Rating:
1.0

Pickup location was changed less than 24hrs to the pickup time. I did not receive any notice of the change and only found it when I logged into the Uhaul website to do the virtual check in for the rental. Spent nearly 1hr on the phone with CS just to get the run around. Pick up location changed to 43 miles/ 55minutes away and I had to fight to get some additional mileage added to compensate me for this screw up. I would have been more understanding of the scarcity of trucks had someone just communicated with me. Why would I think there would be a problem when I received and email 48hrs prior to my pickup time and date saying my reservation was "guaranteed". Poor customer service and poor communication leads me to have a poor experience with your company. The pickup location staff were friendly and helpful and this poor review in no way reflects their establishment.

nicholas H. 
Rating:
3.0

My only trouble with this location is the smell of cigarettes inside. I think their days are probably numbered as a newer location has opened up a half mile away. However staff meet me outside and directed me to where I need to go. I appreciated that after 5 hours of sleep in 48 hours

Adam P. 
Rating:
5.0

Customer did not leave a comment.

Sammy M. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Best people around....A+++++ Thank you!! Mike Carson.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Barry K. 
Rating:
3.0

The facility looks a bit run-down, but the vehicles appear to be well taken care of. The proprietors were very friendly and easy to deal with. I left my car there for the day, and they were absolutely fine with letting me do that. Overall, a good rental experience.

Dale W. 
Rating:
3.0

The young lady at check in was very nice and professional. The older man was grumpy, short tempered. The truck brakes squealed, the inside drink console was filthy, and there was no windshield fluid in the reservoir.

Danita S. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

JODIE B. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
4.0

Customer did not leave a comment.

CARRY M. 
Rating:
5.0

Customer did not leave a comment.

Marty N. 
Rating:
5.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Friendly and professional service. I will definitely use this location again.

ED K. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Friendly and helpful folks representing U-Haul.. Provided a secure place to park car overnight. Good range of trucks available allowed me to switch to larger vehicle than I had reserved.

Jerome C. 
Rating:
5.0

This is my second time to use this U-Haul dealer. Both have been a very positive experience.

Bobby F. 
Rating:
4.0

Customer did not leave a comment.

George C. 
Rating:
5.0

sign in on your website first. fast and easy

Antonio H. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Our Country Store is a great place to go if you are looking to rent a uhaul truck or trailer. It was an easy process from making the reservation to renting the uhaul trailer. Sandra made the reservation, Robin Dale rented the uhaul to me and Robin got the trailer hooked up for me. Thanks to all of you, great job!

Janet M. 
Rating:
5.0

Robert was great!

KEITH M. 
Rating:
5.0

Air freshener

William S. 
Rating:
5.0

Customer did not leave a comment.

Brad L. 
Rating:
5.0

Customer did not leave a comment.

Clay N. 
Rating:
4.0

Easy to rent and very helpful staff. Was unsure if insurance was needed. An initial search indicated my policy would cover rentals but the attendant cast doubt suggesting it may not cover commercial vehicles. Maybe a legit question but when renting cars and trailers it seems someone in this industry probably knows and it makes me suspect there is some incentive to sell the insurance. If so we should have the right to know this. I have had the same experience with car rentals. This is to some degree an issue with haul and what they instruct their employees to recommend.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Norma S. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Franklin G. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Excellent experience renting a u-haul from Our Country Store. I highly recommended this family owned and operated store. The owners treat the customers like we are part of their family. They have a wide variety of merchandise. One stop shopping with a down home style.

Kim L. 
Rating:
5.0

Thank you for friendly service and for accommodating our return after hours. Very nice people!

Andrea H. 
Rating:
3.0

will not use them again!!

Arthur M. 
Rating:
5.0

Friendly service, would definitely recommend!

Carter T. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

One of the best places to rent from. Really good people great experience did a great job thank you

Russell L. 
Rating:
4.0

Everything was great.

Alirio L. 
Rating:
1.0

Ive spent days trying to get ahold of someone and nobody will contact me. Went to locatipns askong for supervisors. Got charged mored even though i picked lower rate location.

Felicia S. 
Rating:
3.0

Customer did not leave a comment.

BRUCE D. 
Rating:
5.0

Hassle free drop off. Pleasant experience and good customer service.

Meghan L. 
Rating:
4.0

Location was closed at time of drop off. I called the U-Haul number to let them know I had dropped off & the location.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Ramp was difficult to secure with 'hooks'...reported to folks upon return....ALL else went just fine.

Ernest S. 
Rating:
4.0

Customer did not leave a comment.

Liz R. 
Rating:
5.0

Great People

Larry M. 
Rating:
5.0

Great to work with and will work with them again soon.

Marcus C. 
Rating:
5.0

Customer did not leave a comment.

Junior S. 
Rating:
5.0

Customer did not leave a comment.

Dominick S. 
Rating:
3.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

Freda B. 
Rating:
4.0

The cab of the truck leaked in the rain. Myself and my passenger were soaked during a rain storm. Not a great experience.

Joe R. 
Rating:
2.0

Customer did not leave a comment.

Gerald G. 
Rating:
4.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

The location was farther out than I wanted, bit the people at the store were very kind.

Yuri B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Brianna S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
3.0

New equipment, door was hard to pull up and close. Trailer road well, but at destination still struggled with the door. They had many trailers uhaul needs to get rid of old equipment.

Rolanda H. 
Rating:
5.0

Customer did not leave a comment.

Thad S. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Customer did not leave a comment.

MICHAELGRANT W. 
Rating:
5.0

Friendly and efficient team!

MARK L. 
Rating:
5.0

The guy in charge was very professional and he don't need improvement. You need to send him more work. Most professional guy I've met of any uhaul location. He verified the truck with me he did a walk around inspection. Very knowledgeable and friendly. Super above standard service compared to your actual stores that in most cases need help. The guy did everything by the book. Your stores csr representatives wish they were this professional. Send him more work!

Leonard B. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
4.0

Customer did not leave a comment.

George X. 
Rating:
5.0

This location was great and was able to save the day as U-haul called last minute to tell me they did not have the truck I reserved a week in advance or anything else close to that size. U-haul corporate was not concerned by the fact they did not have the truck I ordered.

David S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Not sure.

Richard P. 
Rating:
5.0

itwas great no problems thanks

tom J. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
4.0

Customer did not leave a comment.

Len G. 
Rating:
5.0

They were very helpful from placing the order to getting me hooked up.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Keep up the good work!!! Excellent service people and equipment!

Robert W. 
Rating:
5.0

Great, wonderful staff very friendly and helpful. Will rent from U haul and this dealer again

Dale D. 
Rating:
5.0

Customer did not leave a comment.

cherie B. 
Rating:
5.0

Excellent to work with and very courteous .

Preston P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Customer did not leave a comment.

JAMES E. 
No reviews have been submitted for this location.

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