Customer Reviews for Our Country Store
(U-Haul Neighborhood Dealer)

884 reviews

985 Old Rosman Hwy   Brevard, NC 28712

(828) 862-8851

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 862-8851

985 Old Rosman Hwy
Brevard, NC 28712

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Air freshener

William S. 
Rating:
5.0

Customer did not leave a comment.

Brad L. 
Rating:
5.0

Customer did not leave a comment.

Clay N. 
Rating:
4.0

Easy to rent and very helpful staff. Was unsure if insurance was needed. An initial search indicated my policy would cover rentals but the attendant cast doubt suggesting it may not cover commercial vehicles. Maybe a legit question but when renting cars and trailers it seems someone in this industry probably knows and it makes me suspect there is some incentive to sell the insurance. If so we should have the right to know this. I have had the same experience with car rentals. This is to some degree an issue with haul and what they instruct their employees to recommend.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Norma S. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Franklin G. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Excellent experience renting a u-haul from Our Country Store. I highly recommended this family owned and operated store. The owners treat the customers like we are part of their family. They have a wide variety of merchandise. One stop shopping with a down home style.

Kim L. 
Rating:
5.0

Thank you for friendly service and for accommodating our return after hours. Very nice people!

Andrea H. 
Rating:
3.0

will not use them again!!

Arthur M. 
Rating:
5.0

Friendly service, would definitely recommend!

Carter T. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

One of the best places to rent from. Really good people great experience did a great job thank you

Russell L. 
Rating:
4.0

Everything was great.

Alirio L. 
Rating:
1.0

Ive spent days trying to get ahold of someone and nobody will contact me. Went to locatipns askong for supervisors. Got charged mored even though i picked lower rate location.

Felicia S. 
Rating:
3.0

Customer did not leave a comment.

BRUCE D. 
Rating:
5.0

Hassle free drop off. Pleasant experience and good customer service.

Meghan L. 
Rating:
4.0

Location was closed at time of drop off. I called the U-Haul number to let them know I had dropped off & the location.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Ramp was difficult to secure with 'hooks'...reported to folks upon return....ALL else went just fine.

Ernest S. 
Rating:
4.0

Customer did not leave a comment.

Liz R. 
Rating:
5.0

Great People

Larry M. 
Rating:
5.0

Great to work with and will work with them again soon.

Marcus C. 
Rating:
5.0

Customer did not leave a comment.

Junior S. 
Rating:
5.0

Customer did not leave a comment.

Dominick S. 
Rating:
3.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

Freda B. 
Rating:
4.0

The cab of the truck leaked in the rain. Myself and my passenger were soaked during a rain storm. Not a great experience.

Joe R. 
Rating:
2.0

Customer did not leave a comment.

Gerald G. 
Rating:
4.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

The location was farther out than I wanted, bit the people at the store were very kind.

Yuri B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Brianna S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
3.0

New equipment, door was hard to pull up and close. Trailer road well, but at destination still struggled with the door. They had many trailers uhaul needs to get rid of old equipment.

Rolanda H. 
Rating:
5.0

Customer did not leave a comment.

Thad S. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Customer did not leave a comment.

MICHAELGRANT W. 
Rating:
5.0

Friendly and efficient team!

MARK L. 
Rating:
5.0

The guy in charge was very professional and he don't need improvement. You need to send him more work. Most professional guy I've met of any uhaul location. He verified the truck with me he did a walk around inspection. Very knowledgeable and friendly. Super above standard service compared to your actual stores that in most cases need help. The guy did everything by the book. Your stores csr representatives wish they were this professional. Send him more work!

Leonard B. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
4.0

Customer did not leave a comment.

George X. 
Rating:
5.0

This location was great and was able to save the day as U-haul called last minute to tell me they did not have the truck I reserved a week in advance or anything else close to that size. U-haul corporate was not concerned by the fact they did not have the truck I ordered.

David S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Not sure.

Richard P. 
Rating:
5.0

itwas great no problems thanks

tom J. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
4.0

Customer did not leave a comment.

Len G. 
Rating:
5.0

They were very helpful from placing the order to getting me hooked up.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Keep up the good work!!! Excellent service people and equipment!

Robert W. 
Rating:
5.0

Great, wonderful staff very friendly and helpful. Will rent from U haul and this dealer again

Dale D. 
Rating:
5.0

Customer did not leave a comment.

cherie B. 
Rating:
5.0

Excellent to work with and very courteous .

Preston P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Customer did not leave a comment.

JAMES E. 
Rating:
3.0

Employees needs to be more curtius

PENNY M. 
Rating:
5.0

Customer did not leave a comment.

Tonia W. 
Rating:
3.0

Was not exactly sure where to place the van but another one was in the small lot so I just parked across from the other.

JAMES E. 
Rating:
5.0

Always receive excellent service at this location!

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

The operators of the Country Store were super nice and helpful and it was a very pleasant experience. Will suggest to all of my clients for sure. Thank you!

Sarah H. 
Rating:
5.0

Always receive service!

Sandra C. 
Rating:
5.0

Not a thing

James M. 
Rating:
5.0

I would highly recommend Our Country Store to everyone who has the need for a U-Haul. My experience with this location was excellent! The truck I rented was in good working order very well maintained and easy on gas.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Jane M. 
Rating:
5.0

The people I worked with are wonderful. I have not had yo pay UHaul this much ever. It is too high. I moved myself to save money. I'm 64. Very limited income. Now you've taken what I need.

Beth K. 
Rating:
4.0

Customer did not leave a comment.

Betty H. 
Rating:
4.0

Customer did not leave a comment.

Ervin B. 
Rating:
3.0

Customer did not leave a comment.

PHIL N. 
Rating:
5.0

Excellent customer service on both ends!

Jesse B. 
Rating:
5.0

Nothing,everything was great! Thanks

Margaret M. 
Rating:
3.0

I ordered a motorcycle trailer when I got to the pick up location there was a 5 x 9 open trailer but no wheel chock in it for the motorcycle when I spoke with U-Haul they said I had not ordered the motorcycle trailer which is obviously not true poor management on the order side on your part our country store was very good and tried to help but there were no motorcycle trailers available I am in range of my location not happy about that

John C. 
Rating:
2.0

Not clean, not helpful, not friendly.

Everette H. 
Rating:
5.0

Customer did not leave a comment.

Renee G. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Everything was fine.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
4.0

Customer did not leave a comment.

Maurice B. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Very nice people

Bobby D. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Nothing

Daniel H. 
Rating:
5.0

Great attentive, helpful service. Nice folks!

Jorge M. 
Rating:
4.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Easy drop off

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Serena V. 
Rating:
5.0

It's an old country store location, not not new and modern. That being said, it was a pleasant transaction. I enjoyed my experience and would rent from them again.

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

I can't think of anything. All went well in Brevard.

Joseph H. 
Rating:
1.0

The truck was filthy and the stench was unbearable.. Cigarette ash, dirt and candy wrapper in door panels, sticky nasty drink holders and seats, the stench seeped into anything I had in the cab like my clothing, handmade face mask and and purse - I had to throw away all of them because the smell wouldn't come out after 2 washings and the stench would get into the clean clothing they were touching in the hamper. The back had dirt in it that I had to sweep out and I had to clean the cab with cleaning wipes before I got in, which turned black after I used them. If I wasn't picking up when they were closed, I wouldn't have rented it but I needed the truck. When I told the lady at the store at drop off she denied it would be dirty, didn't apologize and when I told her I took pictures she basically told me to get out and she would send me my bill. I'm EXTREMELY DISAPPOINTED. I'M PISSED I DIDNT GET A DISCOUNT after reporting the issue to the corporate office and the local store. I thought the contract I signed would hold up their end of renting me a clean truck and if they didn't, they need to take responsibility. Ive been renting from uhaul for 20 years and if they weren't a monopoly in my area I would NEVER use them again. My experience was hellish and they still took my money. DONT rent from this store, they are horrible.

Amylisa P. 
Rating:
3.0

I will NEVER recommend U-Haul to a friend. You will be lucky if I don't encourage them to look elsewhere. The experience was HORRIBLE and the mirrors didn't even work on my truck, it also didn't come with a lock.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

None

Daniel H. 
No reviews have been submitted for this location.

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