Customer Reviews for Outback Time

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Outback Time

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LARIESHA W. on

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Employee needs customer service training!!! Rick was very rude!! He cared more about the people who wanted a rental spot at the camp ground!! I worked through the door at 12:03 I’m the only customer at the register but yet it took him a whole hour to process my uhaul rental. He had a whole conversation with different people on the as if I wasn’t important! I didn’t get check out until 1pm. I can truly say this was the worst customer service I ever experienced!

Jennifer S. on

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This location never checked the truck in, I had detectives calling me about stealing the truck. Such a mess. This location shouldn’t work for uhaul.

archmanMichael M. on

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Cari K. on

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Jody B. on

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Nothing. They were very nice and friendly.

Larry A. on

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Marcia B. on

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We were sent to Monticello Towing first no way would we leave the van and truck. Looked like it might have been cropped before we turned the corner. No drop box and only one trailer was in lot. After the stress of going to the wrong location. We felt much safer leaving hooked up at the KOA after hours by the time we found it.

Sydney F. on

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Why even bother making a reservation early if we don’t find out about the uahyls until the day before our intended move. I am very unhappy with this process and do not understand why available trucks at my preferred location could not be rented to me. I am very upset that I had to add an hour and a half to my moving time when I could have walked to my preferred location and been on my way. It is extremely inconvenient to operate this way while other truck rental companies can guarantee me a truck at my preferred location.

Desiree P. on

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Patti P. on

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STEVEN Y. on

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kelly C. on

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Sherri W. on

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JIMMY U. on

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drop off was quick and easy.

jacqueline F. on

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The service person behind the desk was new and unfamiliar with procedures to check in. The computer was not working properly and they could not log in truck. Said they would do it later. They did send an email later verifying that we did not owe any money.

Leura H. on

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Steve G. on

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Staff complained the whole time about uhaul when I simply asked where to put the trailer and if she could check it in. Never would come out to visually check the trailer.

Al L. on

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Dana S. on

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susan D. on

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We reserved both a truck and auto transport trailer. They waited until we showed up to tell us they couldn’t find the keys to the truck. We then had to go to another location to pick up a truck and then back to them to pick up the trailer. When we returned to pick up the trailer they never even bothered to come out of the office. We hooked up the trailer in our own and had to go in and tell them that we even had it.

Justin N. on

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They never offered me any kind of insurance.

Al L. on

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Bridget A. on

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She was very pleasant and personable and the place looked very nice. We plan to rent a cabin there soon. Very clean!

chelsea S. on

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I was told that I would be able to use a car trailer to pull my Honda Civic and the only one available was here in Monticello instead of Tallahassee where I was originally from. After driving 45 mins to get to Monticello and waiting another hour for technical difficulties, I was told my car cannot go on a car trailer nor do they have one available even after I made the reservation to days in advance and called every day to be sure. I wasted my gas because I could’ve gotten a tow dolly from a much closer location and saved my travel time because I was headed north to Atlanta.

Scott P. on

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Sarah B. on

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Betsy U. on

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Winston L. on

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Dreadful, almost comical, incompetence. Watch your contract!!!

Paul David S. on

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