Customer Reviews for Outbox Self Storage
(U-Haul Neighborhood Dealer)

197 reviews

4815 Silabert Ave   Charlotte, NC 28205

(704) 665-0713

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 665-0713

4815 Silabert Ave
Charlotte, NC 28205

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

There wasn't any signage to help you find the office. There were also no mattress covers or other supplies for purchase.

Bethany W. 
Rating:
3.0

Friendly employees.

Yolanda B. 
Rating:
5.0

Customer did not leave a comment.

Maxine G. 
Rating:
4.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

N/A

Fredricka Y. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
1.0

It was shocking to agree to a price of $359, based on the mileage anticipated, and knowing that I would have to pay for 3 days rental charge because the computer had only scheduled me for one day instead of 4, then upon return, to have to pay $200 more! I didn't drive that many miles worth! To the best of my ability, I will not ever rent from uhaul again. I also didn't realize, obviously my fault, that I would be paying 79 cents a mile. I don't think the ads I saw listed a rate that high, and it's impossible to get any information from you without making a new reservation. I'm done. My next rental is already set up through Enterprise.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

The people who handled the rental were very helpful.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Jon T. 
Rating:
5.0

Customer did not leave a comment.

Donald I. 
Rating:
4.0

Customer did not leave a comment.

TabithaTracy W. 
Rating:
5.0

Customer did not leave a comment.

Theresa T. 
Rating:
5.0

Customer did not leave a comment.

Ronda M. 
Rating:
2.0

When charging card it is very helpful to sent a email attachment of charge to the rental explaining the total cost add up. I just got charged higher than i thought but there was no receipt or emails to see details of what lead to the higher total.

jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Courtney W. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

So easy and fast.

Sally H. 
Rating:
3.0

service was great, but facility leaves a bit to be desired

Benjamin W. 
Rating:
4.0

Store operator was late to open. Could be one-time thing. But, since I don't live there, I wouldn't know.

Aaron G. 
Rating:
3.0

Convenient location. Nice staff and easy drop off. Inside of the facility should look more presentable especially for the staff that work there.

Kevonna H. 
Rating:
1.0

Include on your app/website that you cannot rent certain items from this location. Also, don't give us the option to check in via our phones if we can't at this location.

Chuck P. 
Rating:
4.0

Customer did not leave a comment.

Holt B. 
Rating:
3.0

It was the only truck they had. They did not have the moving blankets I reserved

Michael W. 
Rating:
5.0

Customer did not leave a comment.

tim W. 
Rating:
5.0

Customer did not leave a comment.

Marvin C. 
Rating:
4.0

Make sure all ordered equipment is in the truck for mobile pickup orders.

JOSHUA G. 
Rating:
5.0

Customer did not leave a comment.

Ollen H. 
Rating:
4.0

Straight forward with online instructions

Shizuka T. 
Rating:
5.0

Customer did not leave a comment.

darryl C. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Reid W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Great service!

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

All was good.

Kelly O. 
Rating:
5.0

Customer did not leave a comment.

Kelly O. 
Rating:
5.0

The service through Outbox was professional and accommodating.

Maureen T. 
Rating:
5.0

It's not the equipment, or the location. It's the people the people very good??????

michael K. 
Rating:
5.0

Customer did not leave a comment.

Ricky J. 
Rating:
5.0

Darlene was awesome. Thanks!

Sarah H. 
Rating:
5.0

The lady that waited on me was very friendly and nice. She would bring me back if in needed to.

BERNARD H. 
Rating:
3.0

I think it was a problem with the system as a whole. I made the reservation online and it said I was all set. Logged back in the next day and didn't see the reservation. Called customer service and they said it was sent to wrong email. They straighten it out and it was now showing on my account when I logged in. I did the “express” check-in online and it sent an email that said once again that I was all set. Went to the location to get keys any they said I should have beven given a code to access keys. Well I was never emailed a code. 30 minutes later i finally have the keys. So much for express check-in. I will say that the person at the location was very apologetic.

talisha M. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL A. 
Rating:
5.0

Darlene was great

Heather H. 
Rating:
4.0

The service and equipment was satisfactory.

Beulah M. 
Rating:
5.0

Customer did not leave a comment.

Joe Y. 
Rating:
5.0

Darlene was a pleasure to do business with.

Merrill Q. 
Rating:
5.0

Customer did not leave a comment.

Jordan P. 
Rating:
5.0

Customer did not leave a comment.

Kayla M. 
Rating:
3.0

Dolly was requested but did not come with truck. I would like a refund for the dolly fee

Nathan H. 
Rating:
3.0

Customer did not leave a comment.

Deshaazzor F. 
Rating:
5.0

Customer did not leave a comment.

Kristen P. 
Rating:
5.0

Easy to find location. Ample parking in a lot that was easy to navigate with a truck. Friendly, quick service.

Danielle C. 
Rating:
4.0

Customer did not leave a comment.

coleen M. 
Rating:
3.0

It was not the location I have an issue with it is that uhaul changed my pick location and time and then charged me for going over the allotted miles

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

staff was untrained on how to rent. check out was long

Bill C. 
Rating:
5.0

Empleyee and Management were excellent people skills;

JAY P. 
Rating:
5.0

The rep was very friendly and comforting and even when she was unable to make the transaction for me she called and got it done! And even called me to come get my car because they were about to close the gates.

Takia D. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Olivia R. 
Rating:
5.0

Customer did not leave a comment.

kristen S. 
Rating:
5.0

Great customer service, quick and easy process. Facility was well secured and I felt good leaving my car there with all the security cameras they had.

Tyler D. 
Rating:
5.0

It was all good.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Mylindra D. 
Rating:
3.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Fantastic customer service! In and out! Would recommend!

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

douglas S. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Vonda J. 
Rating:
5.0

Customer did not leave a comment.

Trina S. 
Rating:
5.0

Drop off was quick and simple.

Faiz R. 
Rating:
5.0

The folks in there were great! Helpful, friendly and a pleasure to work with.

Kristina A. 
Rating:
5.0

I particularly like this location because it's in a quite area part business, part residential. It is easy to get to, and near my home.

nia I. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY E. 
Rating:
5.0

Nothing, ,they were awesome.

Kris F. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Bethany P. 
Rating:
5.0

Outbox is always very accommodating, friendly and customer service oriented! Great staff and service!

Melanie G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Upon arrival to pick up truck we were having a lot of trouble with the phone App. The gentleman who was there (not on the clock) gladly helped us out and made the process super smooth. Thank you so much for the fantastic customer service!

Juan L. 
Rating:
5.0

Customer did not leave a comment.

NINA W. 
Rating:
5.0

Everything from the initial reservation to the pick up and drop off of the truck went off without a hitch. I will definitely use U-haul and OutBox Self Storage again.

John C. 
Rating:
5.0

Customer did not leave a comment.

Latana K. 
Rating:
5.0

Excellent location. The staff was very helpful and good to work with.

APHROULA C. 
Rating:
5.0

Customer did not leave a comment.

Kris F. 
Rating:
5.0

Outbox Storage made the entire process very easy....went like clockwork and I had no issues with my rental.....thanks

David O. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

I would definitely recommend this location. Manager excellent.

AMY S. 
Rating:
4.0

Customer did not leave a comment.

MISTY P. 
Rating:
3.0

Customer did not leave a comment.

keri F. 
Rating:
5.0

initially, I was supposed to pick up my truck at Dirty South Customs on Wilkinson Blvd. We arrived and were told no one there could check out the truck to us. I called the customer service number, who offered to walk the clerk in the store through checking out the truck. Then the store clerk told us there was no internet. Uhaul customer service *then* contacted the manager (Lafayette Polk) who called me directly. He checked the truck out to me over the phone, but then the store clerk could not locate the truck's key. I'm convinced the truck I reserved was not there in the first place and they were just making excuses. Thankfully, I called the 800# again and they were able to transfer my contract over to Outbox Storage. It was very easy to check out our truck once we got there and I found the person on duty to be very nice and helpful. Personally, I will special request Outbox Storage now when renting another truck (which will be this Thursday as our move is not complete), and will refuse to do business with Dirty South Customs again. Outbox Storage saved the day and we are so grateful for their and the customer service line's help!

Lisa W. 
Rating:
5.0

This is a great rental location, with storage.

jack F. 
No reviews have been submitted for this location.

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