Customer Reviews for Outbox Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Outbox Self Storage
Nicholas C. on
Great service!
Kelly O. on
All was good.
Maureen T. on
The service through Outbox was professional and accommodating.
michael K. on
It's not the equipment, or the location. It's the people the people very good??????
Sarah H. on
Darlene was awesome. Thanks!
BERNARD H. on
The lady that waited on me was very friendly and nice. She would bring me back if in needed to.
talisha M. on
I think it was a problem with the system as a whole. I made the reservation online and it said I was all set. Logged back in the next day and didn’t see the reservation. Called customer service and they said it was sent to wrong email. They straighten it out and it was now showing on my account when I logged in. I did the “express†check-in online and it sent an email that said once again that I was all set. Went to the location to get keys any they said I should have beven given a code to access keys. Well I was never emailed a code. 30 minutes later i finally have the keys. So much for express check-in. I will say that the person at the location was very apologetic.
Heather H. on
Darlene was great
Beulah M. on
The service and equipment was satisfactory.
Merrill Q. on
Darlene was a pleasure to do business with.
Nathan H. on
Dolly was requested but did not come with truck. I would like a refund for the dolly fee
Danielle C. on
Easy to find location. Ample parking in a lot that was easy to navigate with a truck. Friendly, quick service.
Kurt H. on
It was not the location I have an issue with it is that uhaul changed my pick location and time and then charged me for going over the allotted miles
Bill C. on
staff was untrained on how to rent. check out was long
JAY P. on
Empleyee and Management were excellent people skills;
Takia D. on
The rep was very friendly and comforting and even when she was unable to make the transaction for me she called and got it done! And even called me to come get my car because they were about to close the gates.
Tyler D. on
Great customer service, quick and easy process. Facility was well secured and I felt good leaving my car there with all the security cameras they had.
Roy D. on
It was all good.
LAURA C. on
Fantastic customer service! In and out! Would recommend!
Faiz R. on
Drop off was quick and simple.
Kristina A. on
The folks in there were great! Helpful, friendly and a pleasure to work with.
nia I. on
I particularly like this location because it's in a quite area part business, part residential. It is easy to get to, and near my home.
Kris F. on
Nothing, ,they were awesome.
Melanie G. on
Outbox is always very accommodating, friendly and customer service oriented! Great staff and service!
Juan L. on
Upon arrival to pick up truck we were having a lot of trouble with the phone App. The gentleman who was there (not on the clock) gladly helped us out and made the process super smooth. Thank you so much for the fantastic customer service!
John C. on
Everything from the initial reservation to the pick up and drop off of the truck went off without a hitch. I will definitely use U-haul and OutBox Self Storage again.
APHROULA C. on
Excellent location. The staff was very helpful and good to work with.
David O. on
Outbox Storage made the entire process very easy....went like clockwork and I had no issues with my rental.....thanks
AMY S. on
I would definitely recommend this location. Manager excellent.
Lisa W. on
initially, I was supposed to pick up my truck at Dirty South Customs on Wilkinson Blvd. We arrived and were told no one there could check out the truck to us. I called the customer service number, who offered to walk the clerk in the store through checking out the truck. Then the store clerk told us there was no internet. Uhaul customer service *then* contacted the manager (Lafayette Polk) who called me directly. He checked the truck out to me over the phone, but then the store clerk could not locate the truck's key. I'm convinced the truck I reserved was not there in the first place and they were just making excuses. Thankfully, I called the 800# again and they were able to transfer my contract over to Outbox Storage. It was very easy to check out our truck once we got there and I found the person on duty to be very nice and helpful. Personally, I will special request Outbox Storage now when renting another truck (which will be this Thursday as our move is not complete), and will refuse to do business with Dirty South Customs again. Outbox Storage saved the day and we are so grateful for their and the customer service line's help!
jack F. on
This is a great rental location, with storage.
Louis T. on
Very quick return process. Thanks, Louis T
Terrance C. on
Everything went well.
Jennifer D. on
Everything went smoothly. Mike was very helpful! I will use this location again.
Marianne H. on
Everything was great. No issues.
DIONNE H. on
great place will use again quick and easy process
Melanie G. on
Jim and Mike are always a class act! Love this UHaul facility!
Louis C. on
This was the 3rd location I was sent to for my rental. Preferred location sent me to another location which nobody was working and the final location did at least help. The pick up was a total screw up, inconvenience and frustrating experience with U-Haul
MELANIE G. on
Renting UHaul equipment from Jim and Mike at Outbox is always the BEST experience! I wish all UHaul locations were run this efficiently with superior customer service and clean equipment!
Melanie G. on
One of the cleanest UHaul trucks I've ever rented! This facility never disappoints. Superb client service, efficient and friendly. I wish all UHaul rental locations were run as well as this one!
MELANIE G. on
This is my FAVORITE spot to get UHaul! Excellent, efficient, friendly service! 5 Stars!
Joseph E. on
Thank you
Melanie G. on
This is hands down the Best place I've ever rented Uhaul equipment from! 5 Stars!
Mary M. on
My experience was superb. The salesperson (i'm sorry I don't remember his name) was very helpful and thorough. The cargo van was immaculate and well maintained. It was easy to drive and we had absolutely no problems with our move. Thanks so much!
Sonny C. on
Have the truck available at the desired location. I had to drive across town on a Friday to pick up the truck which I was not told about the alternate pick up location until the day before. I actually called other truck rentals but none were available at a short notice so I was forced to keep my reservation.
Melanie G. on
Jim and Mike are always so accommodating and provide the best client service! I love renting from this location because of how easy the process of renting UHaul is here and the level of personal service!
Dottie J. on
I did not pick up at this location
winston G. on
800 person on phone was great and remembered me over several calls. Gentleman in store fantastic. Had issues with trailer hitch, worked me through them and saved a lot of money. Very easy going with paper work and assisted in hook up. OVERALL GREAT EXPERIENCE!!!! Most uhaul Store people not very much "on the ball", this guy was.