Customer Reviews for Outbox Self Storage

service was great, but facility leaves a bit to be desired

Store operator was late to open. Could be one-time thing. But, since I don't live there, I wouldn't know.

Convenient location. Nice staff and easy drop off. Inside of the facility should look more presentable especially for the staff that work there.

Include on your app/website that you cannot rent certain items from this location. Also, don't give us the option to check in via our phones if we can't at this location.

It was the only truck they had. They did not have the moving blankets I reserved

Make sure all ordered equipment is in the truck for mobile pickup orders.

Straight forward with online instructions

Great service!

All was good.

The service through Outbox was professional and accommodating.

It's not the equipment, or the location. It's the people the people very good??????

Darlene was awesome. Thanks!

The lady that waited on me was very friendly and nice. She would bring me back if in needed to.

I think it was a problem with the system as a whole. I made the reservation online and it said I was all set. Logged back in the next day and didn't see the reservation. Called customer service and they said it was sent to wrong email. They straighten it out and it was now showing on my account when I logged in. I did the “express” check-in online and it sent an email that said once again that I was all set. Went to the location to get keys any they said I should have beven given a code to access keys. Well I was never emailed a code. 30 minutes later i finally have the keys. So much for express check-in. I will say that the person at the location was very apologetic.

Darlene was great

The service and equipment was satisfactory.

Darlene was a pleasure to do business with.

Dolly was requested but did not come with truck. I would like a refund for the dolly fee

Easy to find location. Ample parking in a lot that was easy to navigate with a truck. Friendly, quick service.

It was not the location I have an issue with it is that uhaul changed my pick location and time and then charged me for going over the allotted miles

staff was untrained on how to rent. check out was long

Empleyee and Management were excellent people skills;

The rep was very friendly and comforting and even when she was unable to make the transaction for me she called and got it done! And even called me to come get my car because they were about to close the gates.

Great customer service, quick and easy process. Facility was well secured and I felt good leaving my car there with all the security cameras they had.

It was all good.

Fantastic customer service! In and out! Would recommend!

Drop off was quick and simple.

The folks in there were great! Helpful, friendly and a pleasure to work with.

I particularly like this location because it's in a quite area part business, part residential. It is easy to get to, and near my home.

Nothing, ,they were awesome.

Outbox is always very accommodating, friendly and customer service oriented! Great staff and service!

Upon arrival to pick up truck we were having a lot of trouble with the phone App. The gentleman who was there (not on the clock) gladly helped us out and made the process super smooth. Thank you so much for the fantastic customer service!

Everything from the initial reservation to the pick up and drop off of the truck went off without a hitch. I will definitely use U-haul and OutBox Self Storage again.

Excellent location. The staff was very helpful and good to work with.

Outbox Storage made the entire process very easy....went like clockwork and I had no issues with my rental.....thanks

I would definitely recommend this location. Manager excellent.

initially, I was supposed to pick up my truck at Dirty South Customs on Wilkinson Blvd. We arrived and were told no one there could check out the truck to us. I called the customer service number, who offered to walk the clerk in the store through checking out the truck. Then the store clerk told us there was no internet. Uhaul customer service *then* contacted the manager (Lafayette Polk) who called me directly. He checked the truck out to me over the phone, but then the store clerk could not locate the truck's key. I'm convinced the truck I reserved was not there in the first place and they were just making excuses. Thankfully, I called the 800# again and they were able to transfer my contract over to Outbox Storage. It was very easy to check out our truck once we got there and I found the person on duty to be very nice and helpful. Personally, I will special request Outbox Storage now when renting another truck (which will be this Thursday as our move is not complete), and will refuse to do business with Dirty South Customs again. Outbox Storage saved the day and we are so grateful for their and the customer service line's help!

This is a great rental location, with storage.

Very quick return process. Thanks, Louis T

Everything went well.

Everything went smoothly. Mike was very helpful! I will use this location again.

Everything was great. No issues.

great place will use again quick and easy process

Jim and Mike are always a class act! Love this UHaul facility!

This was the 3rd location I was sent to for my rental. Preferred location sent me to another location which nobody was working and the final location did at least help. The pick up was a total screw up, inconvenience and frustrating experience with U-Haul

Renting UHaul equipment from Jim and Mike at Outbox is always the BEST experience! I wish all UHaul locations were run this efficiently with superior customer service and clean equipment!

One of the cleanest UHaul trucks I've ever rented! This facility never disappoints. Superb client service, efficient and friendly. I wish all UHaul rental locations were run as well as this one!

This is my FAVORITE spot to get UHaul! Excellent, efficient, friendly service! 5 Stars!

Thank you

This is hands down the Best place I've ever rented Uhaul equipment from! 5 Stars!