It is difficult to contact the staff on site. No one answers the phone and you can't leave a voice mail. Once I made contact, the experience was good.
Richard G
Customer Reviews for Outlaw Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No
Paul TThere was a car show on the day of the return where the streets were shut down and access to the location was very difficult..
Carter JDay or two before pick up date, pick up location changed from in-town to 30mi distant location. Location had U-Haul sigh, was on a back of auto shop. No one at the location. Took half ours calling every number I could find, finally shop mechanic showed up, nice guy. The trailer had no lift jack, little mechanic near broke his back lifting it up. Upon dropping it off, U-Haul change location again, from in town to 20mi away. Location was nice, but no one was there. Again with no lift jack, how on earth do I detach it. Found a dolly on parked trailer and used it a level. Did not expect any of it. Third world country experience.
Vassili KThe address listed was for a barber shop. There was an unmanned lot behind the shop. The barber told us to talk to the employee at a tire shop across the street. That person said the lot was managed by his son. He called his son who was out of town and gave us his phone to talk with his son. The calls kept getting dropped. Eventually some other tire shop employee located the keys to the uhaul and had to move several other other items around that were blocking the uhaul. It was confusing and time consuming.
Michelle GI waited in the sun for almost 2 hours for someone to give me the key. I contacted the customer service for the $50 guaranteed pickup and they think I am not qualified!!!!
Mohamed HThe location was slightly hard to find via the side street
Margaret Athey were really nice and easy to deal with
james pTruck battery dead so they had to charge it.
Charles TOwner/operators are super chill & helpful! Might be convenient for them to have a lockbox for the keys, but it worked out just fine
Mario STHEY HAVE NO IDEA AS TO WHAT THEY ARE DOING!!!!!!! I WILL NEVER USE THIS LOCATION AGAIN!!!!!!
JUSTIN FI was supposed to drop-off at 9:30 a.m., and I was there at 9. There was nobody to drop-off the keys with, nor was there even a dropbox. The app wouldn't open up, so that I could do the self-checkout. Luckily, the owners' father came and asked if I needed help, and after explaining the situation, he took the keys and said his son would call. When he did not after several hours, I called him, and he said he would take care of it. By the time he did, I was charged for another day. Bottom line, no I would not recommend this location for truck drop-off.
Michael LRazo was awesome. He was very flexible with my return time and was very respectful and professional.
James G