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MATTHEW F
Customer Reviews for Outlet Oasis Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was after hours and had to use the app to drop off the vehicle. Had trouble understanding the process from the video, which led to some confusion with documenting the condition of the vehicle during the process. I have pictures showing the state of the vehicle and will gladly send those if asked. Really did not like having to walk through the McDonalds drive-thru to get to the drop off area and you might want to up the signal strength on the Wi-Fi to aid in accessing the app.
MICHAEL HThis location works well. Please keep it.
SCOTT CNothing. Everything went very smoothly and the employees were very friendly and professional.
Douglas BLarge area for parking and drop off. Very convenient. App makes return easy.
Dorothea DEasy
Christopher BThe U-Haul people should be separate from the gas station people. May be a little more training for the new hires.
DANNY DIt’s convenient.
Bruce BHours weren't user friendly. Paid for 48 hrs use for 12 hour actual.
WILLIAM FThank you...our move from Michigan to Florida was flawless thanks to Uhaul !!!!
david sIt was weird renting a truck off the internet with out ppl contact.
Christopher BThe hours of operation are limited here, but after-hours drop-off helps.
KARL HOverall easy, staff was very friendly and helpful. Equipment was clean and well organized, the lot orderly and attractive. The only concern was the return, no trained staff was on duty to guide through the return process- the U-Haul android app is, to be kind, difficult and glitchy. I used the app to return the equipment, but was provided no receipt or documentation of the return.
ERIC LThey were absolutely the best I would highly recommend this U-Haul location to everybody
RONALD WNo issues.
CINDY HThe U-haul app didn't register me for some reason at first. The guy at the counter said that he wasn't able to find my last name, but I had the receipts to prove I was at the correct drop location.
HUNTER WThe fact that I spent a small fortune on this rental wasn’t crazy enough. The cab had trash all over and sticky stuff all over the floor. And like random leftover items another person left in the cab. Not to mention there was an ice storm the night before the whole truck was frozen and had no help took me like an hour to make it just so I could drive. Great business model make the customer do everything so you don’t have to. Make top dollar and screw the next guy. Yeah recommend to a friend. Hell no!
JAMIE L