Staff was friendly and informative and I will absolutely use them again!!
TODD N
Customer Reviews for PB 500 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck inside was dirty (under the arm rest was filthy (food)). The site didn’t have a printer to get me a hard copy of the dispatched truck and trailer, he asked me to take a picture of the iPad.. additionally, the truck was running for a while so that the information that was provided wasn’t accurate. I attempted to upload the pictures on the Uhaul app, but the app froze… my biggest complaint was the gas cap. The gas cap kept coming off during the drive, and gas smells & fumes were present throughout the drive. I had to pull over several times to put the gas cap back on.additionally, the cab shook violently at posted speed limits. Not impressed with the service and safety of the truck…I’ve been having headaches since this incident.
WALID NEddie is the best, excellent customer service I will come back to this location when I need a Uhaul
DELMER LMy drop off experience was awesome. I was immediately greeted outside by Eddie. He inspected and disconnected the trailer, muscled it in between a couple of trailers, completed paperwork, within ten (10) minutes! Highly recommend.
WALTER MVery friendly! Easy return!
Jeffrey KAmazing friendly and helpful staff that made the experience easy and stress free!
KENNETH CBest uhaul experience ever!
JONATHAN GExcellent customer service by the manger. Always friendly and smiles.
MARC TEverything was great.
MILES CVery helpful
SAUNDRA LI was ached to pick up at another location. When I arrived, they said that had been changed and the system said I had been called and notified three days prior. I had not received a call or a voicemail. This was problematic as it wasted about 45 minutes on a very busy day. Both the scheduled location and the pickup location individuals were very helpful.
VONNA LCynthia was GREAT!
LORI BPlace was a mess. Service wasn’t what I’m used to receive from other locations. Will definitely not use this location again
NICHOLAS SEverything was good
SHIREEN MAwesome service!!
SHAWN REvery thing was great
ANDERSEN DOne of my best experiences at a U-Haul
JASON AFunny and very well organized! Great customer service and I would definitely recommend!
anthony sClean truck get service
JASON AGood clean truck
JASON ASo friendly and accommodating. Thank you
BRANDON RI had the best experience with this location. Friendly, caring and professional customer service
Roberto MStaff was excellent and kind
TIFFANY HGreat truck smooth ride well maintained by Eddie
JASON AGreat friendly service. No improvement needed
Cari KThe whole process from start to finish went really smooth . Eddy made sure I had a good ciustomer experience and I am satisfied with the whole transaction.
LINEESH SEddie is so knowledgeable about the u-hauls and very by the book. I like how honest and professional he is.
TIFFANIE JGet at this location
Jason ANothing but make sure he has plenty of rental
JOHNNY BOne of my best experiences at a u haul Edwin is great at his job.
JASON AWonderful trucks great experience customer service.
JASON AExcellent, friendly and above and beyond customer service by the staff. The truck was comfortable and had cold air condition. Highly recommend this location.
Yolanda PExcellent location would recommend it to any of my customers
JASON AManagement was outstanding ! Extremely helpful and service oriented!
mark sThe service was great. The office area was a mess and not like any other location that I have ever rented from for U-Haul.
BRIAN EAmazing customer Service!!!
Jason HOwner went above and beyond to help me with my rental. He was very knowledgeable, polite, and professional. Overall it was a pleasurable experience.
JONNETTE MWith the horrible services if uhaul on the reservation only not the location or the staff of that location I would not recommend and will definitely tell any one that mention uhaul how horrible my experience with the customer service department was.
Jeffery AIncrease facility IT bandwidth to expedite renal process.
BRUNO GWe returned our truck at this location and was greeted by a very friendly attendant that made the drop off process easy.
Julie BEddie is wonderful has great customer service
MELISSA SThe gentleman helping us went above and beyond to get us on the road with our truck. He did have a 10 foot so he upgraded us for free.
CARL FWonderful experience as always.
BRIAN MNothing everything was perfect
MICHELE MEddy was the best. Eddy is the owner of the Uhaul business. He went above and beyond to make sure my trip was successful. I recommend everyone who is looking to rent any U-Haul to rent from Eddy. Thank you so much. Patrick
Patrick CEvery thing was great. Easy to rent. I really like the shop manager. . Great customer service.
Bonnie MThe truck was dirty on the outside (the other trucks on the lot were clean). This exact truck was at the back of the lot and we were told we had to take this truck because it needed to go west. Also the battery was dead. The truck started once and we drove it off the lot. At the next start, it did not start, But a call to the owner and He came right over and installed a new battery. 10/10 for his customer service! Thank you!
MICHAEL OAwesome customer service, quick and reasonable response time. Decent and good hearted people run this place and that always makes business good
Tigra CLocation was not open at my drop off time. There was no drop box for the keys.
STEVE WArea was tight to pull in and out however, the staff was amazing!!! That gentleman made my day. Shared some laughs and was very quick and accurate making it easy on me.
MICHAEL ZReserved a trailer for 12:45PM but the equipment was not on site. Waited for an hour for someone to pull it in. By the time we pulled off the lot, it was near 2 o' clock.
JORDAN Dvery effective and professional staff friendly as well
Pedro TMr Velez was so nice , helpful and professional. I highly recommend this particular U-Haul location.
JILL WFantastic customer service, the gentleman working there was very well mannered and funny. He even took a call after hours and stayed to do my return for me!
Patrick NThey were very friendly and helpful would definitely recommend and use again!
Amber DGreat place
John IYou guys are amazing!
Sara REddie and Cynthia were amazing and so helpful!
Sassan MGreat service
PAUL EEdwin was wonderful, a pleasure doing business with.
Tammy K5 stars all the way
HEIDI LAwesome service thank you
LUIS RCynthia was great. I willl recommend this location for any local or out state moves. She explains everything takes time to explain insurance and great customer service. Thank You Cynthia.
Louisson JVery professional place and great customer service Cynthia took the time to explain everything to me from start to end. The location close at 3pm and I told her I will be there little after 5 she said to call the number at gate and we meet to open the gate and receive the truck threat customer service. Thank you Cynthia for the great experience renting from you. Will be renting from PB-500 for all my U-Haul rental recommendations for this location is A+..
JAMIE E